Orlando INFINITI

4.8

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Goran Srbljan headshot

Goran Srbljan

Sales Consultant 4.9 (49 Reviews)
Brandon Brevard headshot

Brandon Brevard

General Sales Manager 3.9 (17 Reviews)
Dealer Experience 27 years
Dealership Experience 20 years
Peter Wilson headshot

Peter Wilson

Owner (9 Reviews)

Cars on the lot

154 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Orlando INFINITI are from Cars.com and DealerRater.com

820 reviews

The wrost dealership to shop at!!!

1.0
by Nelson on Sep 21, 2022

This dealership don’t care about their customers all they care about is collecting money I paid off my car in two years on a seven year loan and they treat me like xxxx I would never recommend anyone to buy from this dealership at all they are only about money and not about their clients that pay for their vehicles, From the general sales manager to the parts department manager no one really cares about any of their clientele they care about money only no one if you’re reading should ever buy from this dealership.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Very rude. This individual hangs up on people attempting to be of assistance, even the owner of the company. Extremely disrespectful. With behavior like that, don't be surprised to reap what you sow in life.

Forgetting Dealer check off list

3.0
by Joseph Gonzalez A USMC Combat Disabled Veteran on Sep 05, 2022

After rear brake replacement I ask for tire rotation because I purchase tires from you and the drove car back to service and rotation was performed and as I drove away car steering did not feel correct I checked tire pressure option and all tire pressures were not checked. I dove to my business meeting and returned to dealer and had tires inflated but as I drove away the left front tire was off by one pound (1lb). 2nd complaint: After I negotiated discount it was taken away with your shop materials $30.00 which makes your coffee NOT FREE. 3RD Complaint: After wasting my TIME AND GAS I should have been afford something in return or reimbursement for my time and gas. This is the fault of not not having a check off list by the service writer and just the technician. A simple checking tire pressure on the options built in the dash is my suggestion. 4th complaint: If your shop materials excessive charge is not lowed to a flat low fee rather then by the hour I will take my business some place else where the coffee is truly free

Customer service 3.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Here at Orlando INFINITI we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We regret to hear that we failed to provide you with the quality service you deserve.

Everyone was professional and courteous.

5.0
by DSignor on Jul 25, 2022

Everyone was professional and courteous. The work was done in a timely manner.and the lounge is very comfortable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Andrew Munn was a very phenomenal professional salesmen!

5.0
by Matthew on Jul 22, 2022

Andrew Munn was a very phenomenal professional salesmen! He wasn't a pushy at all. He got me in a very nice Camry. Andrew and the finance manager were both amazing and helped out a lot. No pressure and no worries! Andrew is the man to see for any of your vehicle needs. As of yesterday from purchase my Camry (Joy) she is PHENOMENAL!!! Thank you so much Andrew and to the finance manager!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Matthew, thank you so much for your feedback about Orlando INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

Paulo and Damian made buying my dream car the perfect

5.0
by Mish483 on Jul 19, 2022

Paulo and Damian made buying my dream car the perfect experience! Always with a kind word and a welcome smile they answered all my questions and concerns. Even after my purchase they continue to be a valuable and trustworthy resource.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Really good service I have comfortable in there and work

5.0
by joseluis27_08 on Jul 01, 2022

Really good service I have comfortable in there and work fast with my vehicle thanks for everything

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Orlando INFINITI for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Excellent service as always from Sara Gibson and the

5.0
by lalexandersix on Jun 28, 2022

Excellent service as always from Sara Gibson and the whole team! Way to go team!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service advisor Kavette took care of me and my vehicle.

5.0
by Major on Jun 13, 2022

Service advisor Kavette took care of me and my vehicle. Oh yes in a very good and timely manner. I even receive proposed actions to take for the next trip. Excellent overall experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Major, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Service Team are a well oiled machine!

5.0
by sales on May 12, 2022

Service Team are a well oiled machine! From when you pull up. Greeted with a smile and respect. Ask for Sarah, she is an amazing service rep

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you so much for your kind words about your experience here at Orlando INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone I encountered was professional and friendly.

5.0
by Johnbeastman on May 08, 2022

Everyone I encountered was professional and friendly. The system moved quickly and didn't waste my time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Orlando INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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