Onion Creek Volkswagen

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Onion Creek Volkswagen are from Cars.com and DealerRater.com

115 reviews

Worst Customer Service Experience in a Long Time!!!

1.0
by Taylor on Jul 15, 2017

I don't normally leave reviews unless the experience was memorable. Unfortunately, this was an extraordinarily negative experience with this dealership. I recently purchased a 2017 Passat V6 in Dallas. I have had the vehicle for 3 weeks and received a notification of a serious issue with the brakes from the Car-Net app. I checked the dashboard of the vehicle, no warning lights and it seemed to drive as normal. I call VW roadside and they insist I take it to the dealer for diagnosis and send a tow for me. I call two local VW dealers and they tell me they can't get to it for two days. Ok, I get it, it's busy on a Saturday. I call ONION CREEK VOLKSWAGEN and I am told by Trina that they can get to it and to bring it in. So the tow truck and I head to Onion Creek Volkswagen. I get a call from Robert the service advisor and he asks what's going on, so I explain and he tells me to come on in and he'll take care me. Great! That's what I needed. I receive a call several minutes later and Robert tells me that the techs cannot even loom at my car for two days. Add insult to injury, they cannot provide a loaner nor a shuttle home! I arrive at ONION CREEK VOLKSWAGEN and walk into the Service center and Robert was sitting at a desk and the Manager Larry Sowards was standing there as well. I introduce myself and Larry Sowards asked me what the problem was. After my explanation of the brake issue, he reiterates they cannot look at my car for two days. I ask for a loaner vehicle again and I am told that they have loaners, but not authorized to sign them out without a diagnostic first. I then asked for a ride back to my house at the very least and I'm told that it is outside of their "area". Larry Sowards proceeds to explain that each VW dealer is independent and basically can do what they want. After arguing with Larry Sowards for a few minutes, he agreed to give me a shuttle ride home and acted as if it was a hype inconvenience to him. I explained I still needed transport to and from work for the two days and he had no solution for me and suggested I make an appointment. I told him I would have to drive my car until they can get to it and he told me to have a nice day basically dismissing me. Not only did ONION CREEK VOLKSWAGEN provide the ABSOLUTELY WORSE customer service experience I've had in a long time, but allowed me to drive away with a vehicle with a potential brake issue putting myself and others in danger! The moral of the story is ONION CREEK VOLKSWAGEN misleads its potential customers and refuses to service vehicles they did not sell. I strongly suggest you visit Charles Maund or Hewlett VW for your service needs. It would take an act of congress to get me to visit ONION CREEK VOLKSWAGEN again. Please heed my warning, you'll be thankful!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Kudos galore!

5.0
by Mark on Jun 30, 2017

The overall team atmosphere is fantastic! Excellent experience from start to finish! My car was cared for by all the service department.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best Auto Purchasing Experience EVER

5.0
by eric13foster on Jun 08, 2017

I rarely submit reviews but still cannot get over the amazing experience I had when purchasing my Passat R-line. The major differentiator came from the sales associate surprisingly. He never tried to force anything upon me or sway any decisions in his favor nor did he ever harass me with calls after. In fact, he even persuaded me to take an extra day before making a hasty decision that I might later regret. I can honestly say that I have never experienced anything like that from a sales associate in the auto industry. Ask for JEFF ELLIS if you want to actually enjoy the experience. In reference to Onion Creek Volkswagen itself, I love the dealer perk where I can bring my car in anytime to have it detailed at no cost. Keep it up guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Jeff is awesome!

5.0
by Justin on May 18, 2017

My salesman was courteous, honest, and professional. He is an advocate for the consumer and I would definitely recommend him to anyone.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Friendly and helpful

5.0
by Brieanne on May 10, 2017

Very helpful people. Friendly and understanding during vw claim process as well. Nice time...first time buying from a dealership..and it went rather smoothly

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

excellent service

5.0
by Phillip on Apr 30, 2017

Airiel Pommaz at South Austin was outstanding. Best car buying experience ever. It was a pleasurable experience we were welcomed and not pressured which we like. Purchasing and financing was fast and efficient . Very happy

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Customer Service

4.8
by Wendy on Apr 25, 2017

Excellent customer service throughout the entire process! Found the exact vehicle in another city, had it delivered and ready to be driven away the very next day.

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Sales

5.0
by Joan on Apr 16, 2017

Jeff was new to selling VWs and was upfront about not knowing all there is to know about them. He was personable and had no problems finding the answer if needed.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Donald on Apr 08, 2017

Honesty and kindness of Mr. Gilbert, our sales representative He was consistent and answers his phone when we called him as we are willing and dealing with the price.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Easiest car purchase I've ever experienced

5.0
by Jared on Apr 03, 2017

It was a very low pressure, transparent transaction. Jeff was great to work with and did a great job breaking down the deal that I received on my car!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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