Onion Creek Volkswagen
Hours of Operation
Cars on the lot
My Passat's 10K mile Scheduled Service
I couldn't be more pleased. I will be back! I especially appreciated the narrat ed video of my car's inspection.
Exceptional SAME-DAY-DRIVE-IN Service!
I came into Onion Creek on a Saturday morning, needing to potentially get my locking lug-nuts removed. After talking with the (exceptionally friendly and helpful) Service Writer, he was able to provide me with a better total price, quality of product (new tires), and overall service experience (including getting me "in and out the door") faster than the "nationally-known tire provider" could. I've found my new favorite VW dealership (and service center!). When it comes time to trade in my CC on a new VW, I know where I'm coming!
Excellent analysis and customer service.
Stephen Berczik was very courteous and professional in directing the service of my car, and Casey Diriso provided excellent technical assistance. Steve followed up several times to make sure my car was functioning properly.
The overall experience was quick and easy. Ruben was very helpful. He helped me purchase the truck of my dreams. Very happy with my purchase!
Awesome service experience
James Wilson and techs took great care of me. Timely, and professional service. Exceeded my expectations. They need to know they’ve got it right
Horrrible customer service
Purchased a part and tried to return it in less than 5 minutes, without ever leaving the parking lot; was flatly denied. Sorry, buy I would never go back to this particular location.
Ruben Rosales: The man to work with!
Ruben helped us get out of a bad car and into a good one SEAMLESSLY! His attention to our needs and our previous negative experience at another dealership made us feel understood. Ruben was patient and worked with us through our scenarios (purchasing vs. leasing) and gave us the space we needed to make our decision. Many thanks Ruben!!!
2014 Dodge Challenger
The salesman Amin was very helpful and got all the information together and was able to get me into my car. I live in Kilgore and the car was in Austin. I was going to pick it up but they brought it to Longview. Which I appreciate very much. I got up Saturday morning drove to Gorman McCracken signed the paperwork and drove him in my car. Thank you so much for making buying a car so easy.
Friendly customer service , everything was explained to me word by word. Their attentiveness towards the customers was great. Will defiantly recommend
Professional and Courteous Staff
I found the staff at Onion Creek Volkswagen to be professional, friendly and courteous from the service department to the sales team.