Onion Creek Volkswagen

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Onion Creek Volkswagen are from Cars.com and DealerRater.com

116 reviews

My Passat's 10K mile Scheduled Service

5.0
by Frank Mullins on Dec 04, 2017

I couldn't be more pleased. I will be back! I especially appreciated the narrat ed video of my car's inspection.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Exceptional SAME-DAY-DRIVE-IN Service!

5.0
by Roger Balettie on Dec 01, 2017

I came into Onion Creek on a Saturday morning, needing to potentially get my locking lug-nuts removed. After talking with the (exceptionally friendly and helpful) Service Writer, he was able to provide me with a better total price, quality of product (new tires), and overall service experience (including getting me "in and out the door") faster than the "nationally-known tire provider" could. I've found my new favorite VW dealership (and service center!). When it comes time to trade in my CC on a new VW, I know where I'm coming!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Excellent analysis and customer service.

5.0
by Sandra N. on Dec 01, 2017

Stephen Berczik was very courteous and professional in directing the service of my car, and Casey Diriso provided excellent technical assistance. Steve followed up several times to make sure my car was functioning properly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Happy customer

4.8
by Natalie17 on Nov 12, 2017

The overall experience was quick and easy. Ruben was very helpful. He helped me purchase the truck of my dreams. Very happy with my purchase!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Awesome service experience

5.0
by Tdiguy on Oct 27, 2017

James Wilson and techs took great care of me. Timely, and professional service. Exceeded my expectations. They need to know they’ve got it right

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Horrrible customer service

1.0
by Unhappy Customer!!! on Oct 26, 2017

Purchased a part and tried to return it in less than 5 minutes, without ever leaving the parking lot; was flatly denied. Sorry, buy I would never go back to this particular location.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ruben Rosales: The man to work with!

5.0
by ozocuto on Sep 08, 2017

Ruben helped us get out of a bad car and into a good one SEAMLESSLY! His attention to our needs and our previous negative experience at another dealership made us feel understood. Ruben was patient and worked with us through our scenarios (purchasing vs. leasing) and gave us the space we needed to make our decision. Many thanks Ruben!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

2014 Dodge Challenger

5.0
by Sharon on Aug 17, 2017

The salesman Amin was very helpful and got all the information together and was able to get me into my car. I live in Kilgore and the car was in Austin. I was going to pick it up but they brought it to Longview. Which I appreciate very much. I got up Saturday morning drove to Gorman McCracken signed the paperwork and drove him in my car. Thank you so much for making buying a car so easy.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great service

5.0
by Alexandra on Aug 14, 2017

Friendly customer service , everything was explained to me word by word. Their attentiveness towards the customers was great. Will defiantly recommend

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Professional and Courteous Staff

5.0
by Jody on Aug 14, 2017

I found the staff at Onion Creek Volkswagen to be professional, friendly and courteous from the service department to the sales team.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.