Onion Creek Volkswagen

4.3

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Onion Creek Volkswagen are from Cars.com and DealerRater.com

116 reviews

Love the Atlas

5.0
by April on Jan 12, 2018

I had a great buying experience at Onion Creek Volkswagen. Kendall Blythe, our salesperson, was knowledable and never pushy. I absolutely love my new VW Atlas.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Fantastic service

5.0
by rhndalyn on Jan 08, 2018

First, the service entry area as well as the servicing areas are immaculate. Second, every staff member I encountered was friendly. Lastly, all of my concerns, questions and service repairs were communicated clearly, leaving me with zero anxiety or questions. Its always a pleasurable experience coming here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Bad experience

1.8
by Norma Coronado on Jan 08, 2018

Bad experience with car dealership .they promised to change the glass in front because it was broken and they never did. Since driving around with a crack windshield. Kept calling dealership and they never returned call.

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Outstanding customer service

5.0
by Mary1parks on Jan 07, 2018

Outstanding customer service. Thank you Logan for assisting me on my trade-in. The process was simple and fast. Pleased with my new vehicle. I recommend onion creek Volkswagen to anybody that is wanting to trade their vehicle in.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The staff were very patient with me, would return

4.8
by Sam on Dec 28, 2017

I'm a college student with very limited knowledge on cars, so I was devastated when my 2012 Jetta stopped working. I liked that the service team created a video showing what was wrong with the car so I can send it to my dad. Steve, the service person, was very kind and patient with me throughout the whole process. My only complaint is that my tire pressure warning came on recently (about a week after the repairs), so I may have to go back to get that checked.

Customer service 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Onioncreek VW service Dept

4.8
by Jane O. on Dec 27, 2017

Steve in service Dept is terrific!! Best VW dealership in Austin!! Also serves fantastic complimentary coffee/latte!

Customer service 5.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great

5.0
by Review on Dec 26, 2017

They are always friendly, always offer a quote, provide great service (a lot of times they check/diagnose for free), and do everything they can to make sure your experience is great!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Vary good

5.0
by breaux, betty 123 on Dec 15, 2017

Kendall was very kind and friendly on our purchase. He was very informative on our VW. Went through all about the features on the radio, navigation, ac, backup camera, adjusting our rear truck door, etc. Very good salesman

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Yearly Service

4.5
by David Morris on Dec 09, 2017

I had to adjust my service time by a few hours prior to my appointment, no issues. The oil change, tire rotation, new windshield wipers and State inspection was completed quickly. Would of given a five star rating but the state inspection didnt show up on the Tax Office website so I had to take the paperwork into the city office to get my new sticker. Must be a glitch on the dealership computer.

Customer service 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Fast service with a smile

5.0
by dertyrabbit on Dec 09, 2017

In and out service. As expected a slight wait. But I still don't understand why everyone complains??? If you "don't have time" do what I did, take the shuttle or get a loaner and let the dealer figure out the rest. The quick video was GREAT!!!! Will continue to return here.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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