Hours of Operation
Cars on the lot
I sold my truck to this dealer ship 2 months ago and...
I sold my truck to this dealer ship 2 months ago and still haven’t received my money from them they are extremely shady I’ve called 10+ times over the last 3 days and get told to leave a voicemail and never receive my call back absolutely garbage dealership to deal with and they have my truck listed on the website.
Hello Antoine, We'd like to learn more about your experience and resolve this matter for you. Please reach out to email@example.com with your contact information so we can find you in our system.
Lmfao what a joke if I’ve called 10+ times in the last 3 days you have my contact information
Hello Antoine and apologies for the issues you are having. I'm not sure who you are working with, but I'll do my best to find someone to help. If you can email me your name and more details, it will help us find your account so I can get you to the right person. thanks. firstname.lastname@example.org
Once more I am disappointed with this place . I bought a...
Once more I am disappointed with this place . I bought a car and have had it for Almost two years and it tells me i have a tire mobility kit. Well yesterday I had a flat and went to get my tire mobility kit from the trunk .There is not one.in there ? No jack no lug wrenches no compressor and no bottle of repair fluid . You would think that they would check to make sure you have this in the car before you turn it over to the customer I would not send any one to this dealership to buy a car or truck . And there service department does not do a complete service on your car when you take it in . twice had to complain about things they did not do on my service .That is listed as a safety checks Out of three visits I have had three disappointments
Appoint was for 6 called to confirm sales person had...
Appoint was for 6 called to confirm sales person had already left a little after 5
I came in to buy a car and was helped by Brian Jackson. He helped me pick out the perfect car for me, and he was very low pressure. I highly recommend this dealership and especially recommend working with Brian.
Excellent customer service, attentive, and most important...
Excellent customer service, attentive, and most important patient as we explored our options and how specific we were with what we wanted to buy. Hector Gallegos and David Kuchle were great to work with!
I had previously posted a negative review and I have to...
I had previously posted a negative review and I have to 100% retract that. Steve Johnston, the COO, and Daniel Flatt, the General Sales Manager at O'Meara Ford met with me today and fully resolved my concern. They in fact exceeded my expectations and made me feel heard and valued as a customer. I went from a one star experience to a true FIVE STAR customer experience. I grealty appreciated their time and efforts on my behalf. Thank you to both gentleman and I look forward to working with O'Meara Ford for years to come. Sincerely, John
Disrespectful & Horrible Customer Service
Disrespectful & Horrible Customer Service: I writing this review after having been a loyal customer for 20 years. I recently traded in a vehicle and should have noticed the red flags when the sales pitch from the sales manager was about how awful the sales department was but now that he was taking over it was going to be much better and they would take care of their loyal customers. I traded in my vehicle, bought a vehicle they had on the lot and took it home. 9 days after the purchase I was installing a bike rack on the back and looked up to see that the rear spoiler was badly damaged. It is a black vehicle and the damage was to the bottom of the spoiler, so it was not easy to see. Thinking, I'm glad I caught that, I went in right away the next morning and showed the damage to the salesperson who had helped me. He took a photo and my number and told me the sales manager would call me. I did not get a call so I went back it. I was told the sales manager would come see me and to take a seat. The sales manager did not go look at the vehicle. He sat at his desk doing deal and making me wait until he had nothing better to do. Then he come over and proceeded to tell me that it was my problem. That it never could have been missed at the auction and that basically he would have noticed it immediately. He blew me off so quickly it made my head spin. Not satisfied I followed him back to his desk and asked him to at least look at it, as it is clear the damage is not new. He again refused to walk 100 feet to even attempt to appease an upset customer. I pointed out that they had forgotten to give me my plates when I did the trade in and he beat up the sales person. I argued my point a bit further as asked it maybe the person who detailed the vehicle was around as they surly would have seen the existing damage. He was not inclined to investigate at all and then told me the auction took over 40 photos and of the 100's of cars he has bought at auction, never even once had something like this been missed. I know this to not be true as dealers catch things that were missed at auction and get refunds on a regular basis. I asked if he could pull up the photos and although he said all he had to do was type in the VIN to get them, he claimed that when he did this there were no photos in this case. I pressed him further and he did give me his name and phone number and said he would get with IT and see if the photos could be found. I have made the owners of O'Meara Ford tens of thousands of dollars over the years. I was basically told I was lying or stupid for missing the damage. I own a business myself and after this experience, I honestly don't know how O'Meara stays in business. It was literally the worst customer experience I can think of...it was beyond not caring, it was dishonest and disrespectful. O'Meara Ford Collision Center repaired many of my cars, O'Meara Ford maintained my 3 Fords and got 100% of my business for 20 years, O'Meara Ford Sales just lost my business forever and the business won't get a penny from me any longer.
Incompetence at every level
They put a random address on our vehicles temporary registration so now the DMV cant continue with registering this. No one there will work to get this fixed. They dont return calls.
Good day just dropped my rating i am waiting more than 2...
Good day just dropped my rating i am waiting more than 2 months on my title and registration from you guys.i contacted dmv today and they still havent received documents from you guys.i live in texas now and need the title to register pickup in texas.my temp registration has expired too.called the dealership and no one is answering there phones.im really not happy as i was in texas dmv yesterday on my day off and they couldnt help me.can someone please call me back and tell me whats going on.
New car purchase
Leslie Jo Flores is an amazing, wonderful, and talented salesperson. She made the purchase of a new vehicle so easy. This is hands down the best experience I have ever had buying a new vehicle. Leslie Jo Flores is a huge asset to the the O'meara Ford team. I don't know what this dealership would do without her. Such an amazing person. We are truly blessed to have such a great salesperson. BRAVO Leslie Jo Flores BRAVO.
Thank you so much for your review! We're happy to hear that Lesli was able to take care of you! We're glad to have her on our team!