Ole Ben Franklin Motors Alcoa

4.2

Hours of Operation

Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

210 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of Ole Ben Franklin Motors Alcoa are from Cars.com and DealerRater.com

73 reviews

I got a Friend at Ole Ben in Alcoa

5.0
by GB on May 20, 2022

Michael Benson and Amy Lasker did a great job getting me my truck, I had been turned down and told I owed to much on my current vehicle, not at Ole Ben!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Liars

1.0
by Bryan on Apr 13, 2022

They promise you stuff done then say they won't do what they say they would do. And trying to get ahold of management is impossible. They are all easy to deal with when your buying but once you are signed on the line. You are a nobody. Trying to get ahold of your contact. Your told he is in a meeting then the next day he is in a interview. Then your told he's on vacation. So what is it. Promised that car would be taken care of them told there is nothing that they will do. This is great service after purchasing 2 vehicle's would definitely not recommend this place especially from the lies they try to sell you from the GM Josh on done. Would be a embarrassment to be associated with a company that take you for a ride.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great service

5.0
by Michelle wilson on Feb 21, 2022

Sonny Buonavita is an outstanding cars salesman. He is very kind and patient. We would definitely see him again. Anyone want a car go see Sonny Buonavita.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Lemon factory

1.0
by Robert demboski on Jan 21, 2022

Sold me a lemon that I have to fix so I can unload it to some one else that's what I think of this place dont buy anything from them

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great purchasing experience at ole Ben Franklin!

5.0
by Austin on Aug 19, 2021

Great customer service, go see josh and he’ll take care of you. They ha e a wide selection of new and used vehicles and they’ll help you get into the right one

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Overall a pretty good experience with this dealership. A...

4.2
by debbiebrandon on Jun 24, 2021

Overall a pretty good experience with this dealership. A few things could be better a little more attention to detail with the customer for one

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Would not buy from this place ever

1.0
by John whitaker on Jun 13, 2021

Said I won a tv when I went to recieved it no tv. False advertising salesman was rude not helpful bad business practices would not recommend this place

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Used car for my Grandaughter.

5.0
by Elaine on May 19, 2021

The salesman new my Grandaughter could not afford an expensive car but she needed a vehicle that was reliable. They worked with her and got her into a safe reliable car at a price she could afford.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

False advertising

1.0
by Name on Mar 03, 2021

Called us and said we had won a TV. When we came to pick it up they said we had not won. Shame on them. We will never buy a car here. I can see why their overall review rating is a two and half.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Nino the car internet salesman

1.0
by Pamela Drlica on Feb 24, 2021

Made appt w Nino on Friday Feb 20 for Sat Feb 21 at 12;00 to see 2015 Town and Country van. They called at 9:15 am to verify time . They called at 11:15am to see if we were on way..I confirmed. Got lost coming from. SEVIERVILLE. So I called to verify location. We made it ! To find Nino out front. 1St words were " Hi ya'all is this gonna be cash or finance". Can I see the vehicle 1st? Nope. It wasn't there!!!

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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