Northeast Kia

3.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

110 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Northeast Kia are from Cars.com and DealerRater.com

33 reviews

Great sales experience with Eric Gonzalez

5.0
by Casey on Feb 09, 2022

I had the pleasure of working with Eric Gonzalez. Eric was very professional, informative and helpful. He took his time in making sure I was able to get into a vehicle that I loved. If you're looking for a car I recommend you go see him as he will do everything in his power to let you leave a satisfied costumer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great shopping experience

5.0
by Rita Perez on Jan 17, 2022

We are extremely pleased with our experiences at Northeast Kia in White Plains. Our salesperson Alfinia Flanders, was knowledgeable and helpful. We never felt pressured to buy, but encouraged to take our time when selecting our vehicle. We would recommend this dealership and Ms. Flanders to our family and friends.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Grimy place run by sleazy people

1.0
by R D on Nov 20, 2021

This place is a classic sleazy dealership. Salesman accepted an offer I made, then waited until I came in to sign to say that they wouldn’t honor the offer. They added $3.5k to the price PLUS $2500 in fees. But only after I wasted my afternoon driving down to pick it up.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Scammers

1.3
by Melissa on Jun 09, 2021

The sales person, Billy was excellent. However, I was very clear on what I wanted and the price range. After telling me they could make it happen, and having me there for four hours with kids.... James (the finance manager) meets with me and tacks on so many fees that couldn't be clearly explained including 3100 in advertising fees. Are you serious, you want the customer to pay for your advertisement.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

False Advertising

1.0
by VanDar on Apr 30, 2021

This place had a lot of cars I must say. However we specifically came in for a Kia Sorento we saw advertised on their website that even had a video enplaning in detail about the vehicle. When we arrived the vehicle looked nothing like the one advertised. The vehicle had two broken side view mirrors, it was extra dirty and had engine problems. We were told this vehicle was not for sale and "the internet guy forgot to take this listing down." Mind you, this particular listing has been up for three weeks. Then they tried to sell us a car way above the price we were willing to pay but to compensate us, we were told they would "work with us". Don't waste your time going here. They, in my opinion get you there with false advertising and then try to up sale you. They are desperate for business and will use any means necessary to get you to come to the shop.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Scam artist

2.7
by Dee on Apr 05, 2021

Went to purchase a use vehicle. Didn’t care for the vehicle we went to purchase as it was damaged. However we saw another vehicle. It was a great car but the back leather seats were I horrible condition. Was willing to bury because they agreed to lower the selling price. Sat down to do paper work and then all these fees started to be added. First the 1200 “ destination fee”. I asked what that was and my sales person kept saying that what we charge and all dealers charge it. So I asked again what is it. He didn’t know and kept trying to tell me it a few that added to all cars at every dealership. So we decide that we would. It purchase because by the time all the extra fees were going to be added the 15,000 car was now almost 20000 before taxes. I researched what a destination fee is Found out it’s a one time fee for new cars only when the car is transported from the manufacturer to the dealer ship. Oh and he did finally tell me it a fee for them to bring the car to me at the lot. I’m like the car is already here. You didn’t have to bring it to me. It been sitting in the back of your lot. He also could not explain the other fees as well. Scam. Scam. Scam!

Customer service 4.0 Buying process 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Honest Sales Rep

5.0
by Happy Customer on Feb 15, 2021

I had a great experience at Northeast Kia. I had the pleasure of working with Reggie. In these difficult times, I was unable to go to multiple car dealerships to try and find a deal. Reggie was great to work with over email and text. He gave me a legitimate offer over text and followed through with the offer when I showed up to make the deal. Didn't just show me a flash rate to get me in the door then hit me with add on charges. Very happy with the outcome and will return to this location in the future.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Horrible

1.5
by joe on Nov 15, 2020

Made app to see test drive car drove 30 min salesman knew nothing about car it was blocked parked in back lot 20 cars deep not ready for test drive then they tried to add on over $2k in dealer fee's .. STAY AWAY SCAM ARTISTS

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great sales staff

5.0
by AdamfromBK on Oct 02, 2020

I tracked down a Telluride and did the entire buying process remotely. I thought I might get the b-team because I did not physically show up to the lot. But they connected me with Billy who provided exceptional service: 1) he was responsive at literally all hours of the day / night to provide updates and to make the buying process easier, 2) he fought for me when it came to getting a loan, 3) he took pictures of cars in the night and in the rain to give me the best possible sense of what I was buying. This was the most seamless car buying process I’ve had. Thank you Billy and team.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Waste of time and gas

1.0
by G on Aug 20, 2020

I set up an appointment to test drive a car they advertised. I drove an hour and got to the dealership and was told by the salesman they didn’t have the car and tried to show me a different one. Don’t waste your time with this dealership.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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