North Hills Auto Mall

3.5

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

214 cars available See all Cars

Dealership reviews

3.5
Rating and reviews of North Hills Auto Mall are from Cars.com and DealerRater.com

83 reviews

Interested in the dump truck but to high priced. Need to...

4.0
by Ed on Jan 05, 2022

Interested in the dump truck but to high priced. Need to know bottom dollar out the door

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.

Use caution

1.0
by JIM on Dec 20, 2021

Buyer be ware! This guy is shady at best he will lie straight to your face. He Is the typical car sales man and the reason they get a bad wrap.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

This guy will lie straight to you. Use caution when...

1.0
by Jim on Dec 20, 2021

This guy will lie straight to you. Use caution when dealing with them he is very shady

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Bought a Honda Civic from the dealer with 87000 miles....

1.5
by Dpawlack62 on May 18, 2021

Bought a Honda Civic from the dealer with 87000 miles. Within the first week of owning the vehicle the ignition lock broke aka could not start the vehicle. And now not even 10,000 miles later, the head gasket blew, and the engine repeatedly misfired. I took it to a mechanic and they said “ya this thing has too many problems worth to fix. DO NOT BUY

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

No response at all

1.0
by James on Apr 12, 2021

Zero response. Tried contacting them via cars.com and the dealer directly with no response in two weeks. Multiple attempts and nothing. Wouldn’t recommend them for anything.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Do not do business

1.0
by CharlesC on Mar 29, 2021

Stereotypical used car sales man you hear all the bad things about - don't do business with. Went shopping there for a first used car for my son, he was along. We looked at a 1995 Toyota Corolla in fair condition agreed on a price and put $500 cash down. Nobody at this business was wearing a mask and I was very uncomfortable for my son. When the paperwork was finished I just wanted to get out of there, the only reason I completed the sale was the price. When I got home and studied the paperwork I saw that they had added $800 in processing fees to the price. That was on Saturday so I waited and called Monday. The answer I got was basically "tough luck" so I requested to cancel the contract. They said that was fine but they would be keeping my $500 so I said we would be down to pick up the vehicle; I was willing to cut my losses. He called back 5 minutes later and forbid me from his property and said that I would be removed by police. So they refuse to honor the contract and refuse to refund my deposit.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

You threatened our staff. In order to protect our staff and customers we had to legally tell you to not come on our property. The fees you were complaining about were written in detail and explained when we collected your deposit for the vehicle. All customers are required to pay tax, title and license fees and we as a dealer have the right to charge documentary fees. These fees are set by the state and not able to be waived for anyone.

The workers/owners were very nice and definitely...

2.4
by KatieG on Feb 01, 2021

The workers/owners were very nice and definitely knowledgeable about Honda CR-vs but previous reviews regarding vehicles not being on the lot are correct. They may use random photos not taken on their lot to entice buyers to come down. Asked to have my mechanic look at the vehicle and was told it would be a $300 fee and THEY would take it there. Dodged basic questions about the mechanical condition with non-answers. Said the car was "certified" but through active questioning determined that their certification exists of a standard carfax check for flood, accidents etc. and making sure it passes inspection, nothing more. They say they have to charge more for this "certified" status but this is just basics for any reputable dealer. Very overpriced, found the same exact vehicle for $2,500 less elsewhere, similar condition, similar mileage.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.

Bought a real nice Taurus, real clean and low mileage...

5.0
by LT on Jan 21, 2021

Bought a real nice Taurus, real clean and low mileage too, runs good, large selection to choose from. Real happy with my new car purchase.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Honda Element sale

5.0
by eelement on Dec 30, 2020

Hard cars to find in my price range with the mileage I wanted. Came to this dealership very simple and easy. Very honest people. Would purchase from here again.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Very hard car to find in the price range and mileage I...

5.0
by eelement on Dec 30, 2020

Very hard car to find in the price range and mileage I wanted. Came to this dealer was easy and simple. Would buy from here again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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