Norm Reeves Honda Superstore - West Covina

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed
Sales
Monday
8:30am–10:00pm
Tuesday
8:30am–10:00pm
Wednesday
8:30am–10:00pm
Thursday
8:30am–10:00pm
Friday
8:30am–10:00pm
Saturday
8:30am–10:00pm
Sunday
10:00am–9:00pm

Cars on the lot

97 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Norm Reeves Honda Superstore - West Covina are from Cars.com and DealerRater.com

969 reviews

Dealership was very clean. Staff was very welcoming and...

5.0
by jacobarias71 on Jan 26, 2022

Dealership was very clean. Staff was very welcoming and professional. Service level was beyond expectation.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Our sales rep. Shahnaz was Amazing… As for the finance...

5.0
by CrystalD on Jan 20, 2022

Our sales rep. Shahnaz was Amazing… As for the finance person he was very rude when it came to our decision on Extended warranty to the point that my Wife and I almost backed out of the deal. Personally I feel as if he needs to be re trained on how to accept no is no when it comes to costumer service and the costumer is always right. Other than his attitude my wife and I are now proud owners of a Honda Vehicle..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congrats on your new Honda, thank you for sharing your experience!

John Gomez was very polite and very helpful showing us...

5.0
by Salvador Gonzalez on Jan 05, 2022

John Gomez was very polite and very helpful showing us the car and making our decision .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

John Gomez was very polite and very helpful showing us the car and making our decision .

A positive experience. I would definitely recommend to...

5.0
by Alicia on Jan 01, 2022

A positive experience. I would definitely recommend to others. Carlos Garcia was attentive, knowledgeable, and polite. I left in my new car extremely satisfied.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are thankful for our awesome customers like you, Alicia! Thank you for choosing and recommending Norm Reeves Honda West Covina!

Don't trust them!!!

1.0
by Judas on Dec 31, 2021

They where nice but I'm not happy how I was delt with in the end. Never told me which was the options page and just said sign here and here. In the end I was had for almost 5k of idiotic options that are useless and overpriced for the vehicle. Bunch of crooks.

Customer service 3.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

The dealer has a large selection of cars and Jerry Wang...

5.0
by chengcyou on Dec 30, 2021

The dealer has a large selection of cars and Jerry Wang was very pleasant to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate the 5-star feedback, thank you for sharing your experience!

We were pleased with the service both on phone and in...

5.0
by Chuy1999 on Dec 24, 2021

We were pleased with the service both on phone and in person. Salesman and finance folks explained and answered our questions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for all you help.

We appreciate the 5-star review!

Wish I could give this business a 0 star I went in and...

1.0
by Coskun on Dec 10, 2021

Wish I could give this business a 0 star I went in and ask for a new 2022 civic at msrp , from what I was told they don't charge over msrp ... hahah yah right they force an extra 4k of useless accessories that you can't ask for them to remove and when you try to negotiate they'll give this story about how they need to make money blah blah ... stop advertising at msrp on your website if you guys are forcing an add on of 4k . The part that makes me laugh is they said they just added these accessories because of the shortage lol super lie ... dealers have tried that xxxx for years . I'll end up finding a vehicular elsewhere ... even tho they claim to be the best price

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello. We’re disappointed to hear that we were not able to come to an agreement with you. If you’re interested, please reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838 to discuss your visit.

Not as advertised on website

1.0
by Coskun on Dec 10, 2021

Wish I could give this business a 0 star I went in and ask for a new 2022 civic at msrp , from what I was told they don't charge over msrp ... hahah yah right they force an extra 4k of useless accessories that you can't ask for them to remove and when you try to negotiate they'll give this story about how they need to make money blah blah ... stop advertising at msrp on your website if you guys are forcing an add on of 4k . The part that makes me laugh is they said they just added these accessories because of the shortage lol super lie ... dealers have tried that xxxx for years . I'll end up finding a vehicular elsewhere ... even tho they claim to be the best price

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello. We’re disappointed to hear that we were not able to come to an agreement with you. If you’re interested, please reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838 to discuss your visit.

Tyler did an amazing job in taking care of me and getting...

5.0
by Jennifer on Dec 08, 2021

Tyler did an amazing job in taking care of me and getting me into the right vehicle. Thank you, Tyler

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you taking the time to leave such a positive review, Jennifer! Congrats, and we hope we can be of assistance to you again someday.

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