New Concept Auto Exchange LLC

4.7

Hours of Operation

Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

11 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of New Concept Auto Exchange LLC are from Cars.com and DealerRater.com

14 reviews

Flawless experience

5.0
by John R on Mar 07, 2018

I purchased a 06 Infiniti g35x from here a few days ago. This was by far the best car buying experience I?ve ever had. I drove nearly an hour and a half because I wanted this exact car and it was exactly as described. It was clean and had no issues. The best part of my experience was that Bryan made my mother feel comfortable throughout the process. 100% satisfied with my experience

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Jdharry

5.0
by Jeff H on Aug 25, 2017

Very pleased with my new vehicle. No hassle, no pressure sales.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Outstanding Father & Son Team

5.0
by James Danforth on Sep 28, 2016

I must say my purchase of my Lexus sc430 was the smoothest I've ever experienced. Both Joe and his son Bryan were extremely professional and most importantly to me, they are honest individuals. I bought the car sight unseen and they made it a very comfortable experience. We definitely will be doing more business in the future.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Fantastic Car and Great Service

5.0
by Rick on Aug 04, 2016

Thanks, Joe Vela, at New Concept Auto Exchange. We love the Volvo and you did a great job!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Outstanding

5.0
by Ms.tamburro on Jul 28, 2016

Very professional. Bryan helped me get the payment I needed and joe the owner is very honest and kind i rate it 10 out of10

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Excellent Service, Professionalism, Outstanding!!

5.0
by Nicola on Apr 04, 2016

I was treated with the most patience and respect while having the process done. There was no rush in making a sale. Bryan Vela was awsome!!!!!!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Not your typical used car dealer very professional

5.0
by Mrs Avicolli on Oct 30, 2015

I have purchased 2 cars from Bryan and Joe Vela and recommended several of my family and friends we will continue to do business with new concept auto exchange they truly take pride in the vehicles they sell

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Highly Recommend!! Great Service Overall!!

4.8
by Mike on Jan 08, 2015

I bought a car from these guys about two months ago and was absolutely thrilled with them. I mostly dealt with Bryan, but both he and his dad were extremely helpful. They had a perfect balance of keeping up with me after I showed interest in the car, but in no way were the pushing or rushing me to buy anything (which I was expecting any dealer would be pushy). They are very friendly and personable people and very easy to talk to. I love my car, and believe I got a quality car at a fair price. The only reason I didn't have 5's all the way across the board is a small problem I had with the repair shop they used. Before I bought the car they replaced the coil pack for an engine miss fire, and after only a week of having the car the engine was miss firing again. I brought the car back to the shop and quickly repaired the coil pack, with no cost, hassle or problem. The shop said they think the just received a faulty coil pack. I would still recommend the shop even though they had problem, they fixed it very easily and quickly. I would highly recommend the New Concept Auto, and I am sure you will be as thrilled with the results like I have been. Thanks Joe and Bryan!

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great to deal with.

4.6
by Ron charlton on Dec 02, 2014

Very easy to deal with good honest people. Sold me a beautiful car.bryan was verry helpful getting me to the payment I needed.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

STAY AWAY

1.0
by Jackie on Oct 21, 2014

The mother of 4 boys again. Here is another problem with this dealership. I paid cash for my sons car and his warranty and I never received the title or registration for the car we purchased thru them. I had to go to an auto tag facility to find out that the paperwork was never done. That cost me $70.00 to get the title and registration for a car I purchased thru New Concept Auto Exchange because they didn't do the paperwork. TRUST ME there are to many dealerships out there to deal with this one.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
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