Nelson Mazda Cool Springs

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Pete Lasalandra headshot

Pete Lasalandra

Service Manager 4.8 (175 Reviews)
Angie Yehudah headshot

Angie Yehudah

Team Lead 4.8 (102 Reviews)
Dealer Experience 5 years
Dealership Experience 5 years
Andrew Marasco headshot

Andrew Marasco

Product Specialist 5.0 (84 Reviews)
Dealer Experience 4 years
Dealership Experience 4 years

Cars on the lot

105 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Nelson Mazda Cool Springs are from Cars.com and DealerRater.com

1557 reviews

The Nelson Mazda Cool Springs location was friendly and

5.0
by atrent0416 on Sep 28, 2022

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Nelson is not what it use to be

1.0
by Paula Campbell on Jul 15, 2022

Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.

Customer service 1.0 Buying process 5.0 Quality of repair 4.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Paula, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. I have called and left a message and would love the opportunity to turn this around for everyone. We are grateful for you. James Dixon General Manager Nelson Mazda Cool Springs 918-892-4833

Horrible repair service

1.0
by VLord Armstrong on Jun 25, 2022

Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We are looking into why this keeps happening. I know our Service director is in contact with you and we are making arrangement to pick up your car so we can get this resolved as soon as possible. If you have any questions, please feel free to call me. James Dixon General Manager 918-892-4833

The dealership was awesome to work with, we only had to...

5.0
by tfrazier21 on Jan 31, 2022

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Adam was able to help, and we hope to see you again!

Amazing Dealership!

5.0
by Grace :) on Dec 27, 2021

Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your very kind review, Grace. We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

Love Nelson Mazda! I’ve bought my last two cars here and...

5.0
by Suzanne.rich on Dec 07, 2021

Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Suzanne, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

We will never go to another dealership. Nelson Mazda was...

5.0
by luellyn.wilcox on Dec 06, 2021

We will never go to another dealership. Nelson Mazda was our best experience yet! Thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Luellyn, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Matthew was very helpful and went above and beyond to...

5.0
by harrietmalone on Dec 05, 2021

Matthew was very helpful and went above and beyond to deliver my new CX 5 to me at my home. This is my 4th auto purchase with Nelson Mazda over the past years and the staff, both sales and service are the very best!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Harriet, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Matthew and our team here at Nelson Mazda Cool Springs are glad to have you as a customer.

Quick and friendly service, very nice waiting area. You...

5.0
by PVANK1 on Dec 02, 2021

Quick and friendly service, very nice waiting area. You get a video of the inspection.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Both Ian and Matt helped my husband, Andrew, and I in our...

5.0
by Melissa Ayme on Dec 02, 2021

Both Ian and Matt helped my husband, Andrew, and I in our purchases. I personally had a great experience with Ian.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Melissa, we are very happy to have provided you and your husband with such a positive experience! We sincerely value your business and hope you'll enjoy your new vehicles.

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