NC Auto Imports


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Dealership reviews

Rating and reviews of NC Auto Imports are from and

1 reviews

Purchasing Experience w/NC AUTO

by Fan whom will purchase again on Jun 02, 2021

If ever want to know about this place, read carefully. I purchased a truck, that had unfortunately been in accident on lot, so had to have repairs and I needed to wait to procure the truck. That said, during the wait, I worked with the dealership on some customization. We sat down, developed a plan on how to make this happen and moved forward. Delays in getting parts for the insurance claimed work and some wheels I had chosen put a longer delay than either of us anticipated but kept in touch and no problem. The parts have finally arrived and the truck in in for repair, the quality of repair on this rating is unknown as its being done now, but let me talk about what I do know thus far. This is a place to go to get a used car. There is open two-way communication and very flexible. Perfect example, I traded my existing car for the truck, yet due to these delays, they had me keep driving my car until the work is completed. This saved a lot of issues for myself and shows the level of commitment to the customer. The buying experience is smooth, very organized and efficient. If there are any questions in the process, ask, they are happy to help answer. I was doing a out of state tag and taxes, had no issue with getting paperwork for my state, delivering all the documents I needed. Prices are based off creditable industry sources, like KBB. I did not see any car this dealership is posting for sale that was not a fair if not great deal. I did not deal with financing, but in my trips to NC Auto, I did see people coming in and making payments. They all appeared to be happy customers, and that says a lot when your smiling while giving your money. The dealership does not have a on-site garage, but does have excellent connections to maintain the cars. I witnessed the discussions with mechanics, tire personnel, and other to say that you can rest knowing the vehicle you buy has properly been taken care of. If you go the NC AUTO looking for a new car, new dealer experience, you will be disappointed. If you go there looking for a rare honest used car dealership with used vehicles below KBB, maybe some imperfections but overall good cars, this is the place. You want find another that will listen and work with you. In my case, several issues with the car from an incident on the lot, handling it without a concern and going beyond that to help myself make this purchase more personal and my truck. I thank you NC AUTO and excited to get the truck this week.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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