Nations Auto

4.5

Hours of Operation

Sales
Monday
8:30am–6:00pm
Tuesday
8:30am–6:00pm
Wednesday
8:30am–6:00pm
Thursday
8:30am–6:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–6:00pm
Sunday
Closed

Cars on the lot

75 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Nations Auto are from Cars.com and DealerRater.com

11 reviews

Hey Mark, make things right :)

1.0
by Jeremiah Nordby on Jan 19, 2022

Want a real honest review? Read this: These people are PENNY PINCHERS (they would rather pass the cost to the customer than to fix something small and easy), and apparently DIRECT LIARS with a touch of bad customer service skills and hidden BS fees at the end. Less than 2 weeks ago I visited and looked at a Audi a6. I test drove the dark grey A6, I immediately noticed that there was a wheel bearing hum when driving which meant that one of the wheel bearings needed to be replaced. I was interested in the car and started to speak to Mike about it and told him my concerns with the wheel bearing. He clearly communicated with me and stated that we could work out a deal and either they can get this problem fixed for me or I can take $500 off of the asking price and do it myself. I decided to go home and think about it and look at other cars. A day or so later I reached back out to Mike and told him we would like to have those problems fixed first before we take the car off the lot. He said that wouldn't be possible with out a down payment from me. I explained and Mike verified that the items I had asked for would be fixed before I came back up to pick up the car. He called me and told me the wheel bearing was replaced and the noise was gone. Guess what? When I came to get the car the wheel bearing noise was still there! And this is when I started talking to Mark. I told him I was upset the problem was not fixed as promised and he told me that we would ride in the car together. He drove and I sat in the passenger seat. When we got up to speed you could begin to hear the hum. I looked over at him and he looked me dead in the eye and said "I don't hear anything" ," I've dealed cars for years and that is not a wheel bearing issue". I explained to him that I have dealt with Audis for a while and know what a bad wheel bearing sounds like. He further stated they "tested all the other wheel and found the driver side wheel bearing was "questionable"" and "replaced it". We came back to the dealership and talked and I asked for proof of replacing the wheel bearing, an invoice of the part they ordered, they could NOT PROVIDE ME ONE! they had a invoice of the oil filter but not one for the wheel bearing because it was done at a "SHOP" at their other location. Mark got quite upset when I began pressing him with more questions about them doing the wheel bearing and showing proof. Eventually after he continually reassured us that "we need trust between each other" I decided to sign the paper work. I took the car home with the wheel bearing humming. The next morning I took it to a shop to find the humming noise and lo and behold it was the front passenger side wheel bearing BUT HERE IS THE KICKER, THE DRIVER SIDE WHEEL BEARING WAS THE ORIGINAL ONE AND HAD NOT BEEN REPLACED! I call Mark and explained the situation, he became upset again and I had to use my de-escalation skills to get him to relax and hear me out! I told him the right thing to do was to let me bring the car back and for them to prove to me they replaced it. Instead he offered to buy the part and send it to me in the mail. (Mark, at this point we both know that it was never fixed, unless you want to prove me wrong on this review). After I got the news the part was going to be delivered we had the car lifted and ready to replace the wheel bearing. Here is how I know they lied to me: they ordered a wheel bearing from O'Reilly's and when it arrived, it was the wrong part :). Obviously if you had replaced the driver side wheel bearing successfully you would have known to order the correct part right Mark? After going and special ordering the right wheel bearing the car was put back together and who would have guessed it? The noise was gone :) Want to make this right Nations Auto? Refund the $500 you used to "FIX" the wheel bearing and also refund me the $25 for the emissions test that I was charged for but didn't need and MARK took back I'll wait for your call Mark! Do the right thing!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Great dealer

5.0
by Joe on Jun 28, 2020

I went to the dealer to look for another vehicle. They did not have the other color I was looking for however they were very pleasant to deal with. Went over vehicle history with me and advised they would contact me with a match.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

My New Vehicle

4.5
by Cameron McDondle on Oct 12, 2018

The process with trading my vehicle and buying the new one went very smooth. All of the employees were friendly and had great customer service. They also made me feel confident with my buy and power during the buying process.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

A overall great experiance.

5.0
by Samuel Maestas on Oct 12, 2018

It was a great experience I got the vehicle I wanted and was not pressured at all. This was the best buying experience I had .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Experience!!

5.0
by Jay on Oct 12, 2018

Great Experience With Mark!! The vehicle was in great shape and I was in and out fast!! Would definitely shop here again and I will recommend it to my friends and family!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

In & out with a great new car and great service!

4.8
by John on Mar 01, 2016

Mark and Mel are awesome.. Mark knows the cars, and understands the customers needs.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Helpful for someone that is no car expert

4.7
by DenverBound on Sep 22, 2015

I was moving to Denver while living in Nashville. Using this site made purchasing a car in Denver very easy. I found the car I wanted at even a better price than I expected. The dealership, Nations Auto, was great at mailing all the paperwork and handling the transaction.

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Will be back!!

4.8
by Mike on Aug 12, 2015

I will definitely go back and buy another car from Mark. Very good customer service and friendly staff. You guys rock!!!!

Customer service 5.0 Buying process 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service!!

5.0
by Keri on Aug 10, 2015

I bought my car there and they made the process so easy. The manager and the owner are such great people. I would definitely recommend this place to buy your next vehicle. Very clean vehicles.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service!! Very clean cars!! I recommend it.

5.0
by Alex on Aug 10, 2015

This is an awesome lot! I have bought many cars from this Nations Auto. Friendly staff. I definitely recommend it. You will not regret it.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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