Napleton's Schaumburg Subaru

4.0

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
10:00am–9:00pm
Tuesday
10:00am–9:00pm
Wednesday
10:00am–9:00pm
Thursday
10:00am–9:00pm
Friday
10:00am–9:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

69 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Napleton's Schaumburg Subaru are from Cars.com and DealerRater.com

352 reviews

Trust but verify

2.0
by scar on Jun 15, 2022

I went in to the Napleton Schaumburg Subaru for maintenance plan service. I asked if they could make sure to clean the battery post corrosion. Service desk clerk said yes. When I was told my vehicle was ready, I asked the same service desk clerk if the battery post was cleaned and he said ?yes? it was. The next day, I decided to verify that my oil levels were okay and noticed that the battery post corrosion was still there. Nothing appeared o have been touched. The email I received said that Subaru knows I ?have options when servicing your Subaru Outback? and that they ?appreciate? me choosing them. Apparently they don?t appreciate me enough to not lye to me.

Customer service 1.0 Buying process 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Chris Napleton, at subaru@napletonmail.com and we will do our best to make this better. General Manager Chris Napleton subaru@napletonmail.com

Crosstrek

5.0
by PS on Jun 01, 2022

The staff were professional, efficient, and personable.

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your kind words! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Great new car buying experience

5.0
by K Car Buyer on Jan 27, 2022

Stephen Black was my sales consultant at Napleton Subaru. He made the purchase of my new Subaru and the trade in of my previous Subaru easy. Would highly recommend!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

PHENOMENAL SERVICE- Ask for DJ Russ!

5.0
by Kaylee on Sep 16, 2021

Russ (DJ Russ) was phenomenal in helping me score my first ever car purchase and helping me find my dream car, my new 2021 Subaru Crosstrek. He made the buying experience fun and kept me informed without any hidden surprises. I felt very informed and felt confident going in and out of the dealership. They kept it well equipped with friendly staff, a nice waiting area, and went above and beyond in helping me acquire my vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Kaylee, we're happy you found Russ to be so supportive during your experience here at Napleton's Schaumburg Subaru. Please don't hesitate to reach out to us if there's anything more we can do!

They took my whole engine out to fix a leak. Was left...

1.0
by PAUCHO1437 on Sep 15, 2021

They took my whole engine out to fix a leak. Was left with over $2000 in collateral damages that they refused to repair. SCAM BEWARE!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Safety, Glamour, Reliability, Practicality!!!

5.0
by Gloria on Sep 15, 2021

Sales person was very thorough with explanations about why the Subaru is a Great car. This convinced us to purchase the vehicle. Loved the interior

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Gloria, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Hassle-free purchase

5.0
by Rose on Sep 14, 2021

Very professional and no pressure into committing to make a purchase. Very friendly staff, accommodating, and personable. Was happy to have made my purchase at this particular dealer. Salesman Alin was awesome.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rose, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Excellent Dealership

5.0
by Maria Filipovich on Sep 14, 2021

Excellent dealership. Everyone was very professional and knowledgeable and very courteous. I am also very grateful for having had the privilege to have Alain Vilma as my Sales Consultant. He was extremely understanding about my financial situation and we were able to get a new vehicle for me and my family. I was in and out the door in under 4 hours and on a busy Saturday and having to deal with financing. I highly recommend these guys!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Maria, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for the recommendation, and have an amazing day!

Always excellent service,Keith and his crew are great,...

5.0
by Srubolino on Jul 05, 2021

Always excellent service,Keith and his crew are great, see him for your service needs

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

STAY AWAY!!! Company uses deceptive sales tactics to...

1.0
by georgelukic1 on Jun 17, 2021

STAY AWAY!!! Company uses deceptive sales tactics to charge for extra warranties while avoiding to disclose full amount of the warranty cost! Sales person was Charles and finance person is Nick I believe. In addition they have slipped in a 2nd extended warranty contract with pile of paperwork that was ready for signing hoping I won’t notice and I didn’t until I got first bill from financing bank stating what I owe. Dealership effectively charged me extra $4,000 for warranties I didn’t want and are now refusing to cancel them for a pro-rated refund. I have been trying to get a hold of them but they keep avoiding me and transferring to different employees. TERRIBLE customer service! I ended up paying 38K for the car and they couldn’t even put in all four screws on my license plate, wheel rims have sticker residue (it was dark when I bought the car and they knew I couldn’t see it). Worst car buying experiences I ever had in my life! Chris at the dealer refused to cancel and refund one of the two warranties and said that full refund for other one will be posted in about 4-6 weeks, that was almost 3 months ago and I still haven't received any payment. Its time for a lawsuit!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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