Napleton's Palatine Subaru

4.3

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:30pm
Sunday
Closed

Sales Team

Joe McAvoy headshot

Joe McAvoy

sales 5.0 (45 Reviews)
Dealer Experience 35 years
Dealership Experience 33 years
Bobby Crane headshot

Bobby Crane

Sales Consultant 5.0 (35 Reviews)
Theo Davis headshot

Theo Davis

General Sales Manager 4.9 (18 Reviews)
Dealer Experience 22 years
Dealership Experience 4 years

Cars on the lot

28 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of Napleton's Palatine Subaru are from Cars.com and DealerRater.com

177 reviews

Outstanding Dealership and Service Department

5.0
by Robert Shellenberger on Sep 01, 2022

Outstanding service department! Knowledgeable staff, technicians, and facility is spotless. The service representatives are very conscious of our wait time, keep us up to date on progress, and always provide a detailed recap of services performed. We could not be happier with Napleton's Palatine Subaru Dealership and Service Department!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Robert, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Unimpressed

2.0
by MM on Aug 23, 2022

I have been to this location twice and worked with several sales reps, both times looking at a new Ascent. The reps are very clearly rehearsing from a memorized script, the rep might as well have not heard my questions/concerns or feedback at all .. why yes I have seen the Ascent already, yet they still insisted on giving the full tour. Following my visit I don't know how many phone calls/emails/follow up texts I received from different reps. Do not recommend, I will never purchase a vehicle here.

Customer service 4.0 Overall facilities 4.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to our General Manager, Danny Napleton at dn@napletonmail.com and we will do our best to make this better. We hope to hear from you soon.

Awesome…Joe was very caring, and top of any question that

5.0
by Rkupon on Jul 07, 2022

Awesome…Joe was very caring, and top of any question that need to be answered.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Bobby was very polite, respectful, patient, and

5.0
by htaich on Jun 30, 2022

Bobby was very polite, respectful, patient, and knowledgeable. He was especially patient teaching me the technology of the car. He also encouraged me to visit more than once to learn how to operate the features of the car, which I did. He was most respectful given my deficiencies in technology. When it came to financing, I felt that Mike Schomer took his time explaining all aspects of the paperwork. I did not feel rushed or pressured.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Htaich, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Clean, state of the art service department, friendly and

5.0
by suigetsukai on Jun 28, 2022

Clean, state of the art service department, friendly and knowledgeable staff, plenty of vehicles to test drive

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

We were very happy with the purchasing experience at

5.0
by tsfox51 on Jun 17, 2022

We were very happy with the purchasing experience at Napleton. Sheldon was fantastic to work with (as was Mark and Michael from finance). No one pressured us into anything, and all were very accommodating with us bringing our 8-month old son. Also, I noticed the waiting room by the service area had cafe-style tables and a large workspace table with plenty of power outlets. Little details like this go a long way with a positive customer experience. Car maintenance is a part of life and knowing that I can take our vehicle to a place where I won't lose a whole day (or can at least be productive while waiting) made me feel like I chose the right place to purchase a vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Our salesman Joe was thorough, patient and caring.

5.0
by joseph_brosnan on May 26, 2022

Our salesman Joe was thorough, patient and caring. The dealership was clean and professional. Everyone was anxious to help.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Bobby was very patient & Polite waited a week for us to

5.0
by sandia0323 on May 24, 2022

Bobby was very patient & Polite waited a week for us to figure out how much we were able to spend on the car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Overall, this was a pretty good experience buying a

5.0
by CoolChicagoKid on May 23, 2022

Overall, this was a pretty good experience buying a Subaru from Bobby and the team.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Everyone we worked with was so friendly and helpful.

5.0
by jlpvalways on May 20, 2022

Everyone we worked with was so friendly and helpful. They made the buying process very easy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Palatine Subaru! Safe travels!

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