Napleton Honda of Morton Grove

4.0

Hours of Operation

Service
Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed
Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.0
Rating and reviews of Napleton Honda of Morton Grove are from Cars.com and DealerRater.com

232 reviews

very nice and friendly on time car delivery thank you

5.0
by Jammo on May 14, 2022

very nice and friendly on time car delivery thank you Napleton Honda of morton grove wish you the best all the time and i'm telling all my friend to go to you guys if they are planning to buy Honda Number 1 in car sales all the times

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The biggest joke and waste of time.

1.0
by Jayblock on Apr 25, 2022

The biggest joke and waste of time. They are liars, crooks, and just have over all horrible customer service. Mike was our "salesman" if you would even consider him that considering he didn't make any sales that day with me or the three other families he was helping while there were 5 other salesman just standing around doing nothing. He pulled numbers out of his xxx and quoted them to us. then when we said we still owed on our current car he basically threw his hands up and said he could not help us. He essentially threw my car keys back and me and walked away from us. I tried to ask him why he quoted us monthly payments without running our credit score first; he replied " that's just how we do it here, we aren't going to just run everyone's credit who walks through the door before giving them a quote." I told him that exactly how you should do it so that people know exactly what is going on and don't waste their time there to only leave with nothing. He just shrugged and told me I know where the door is and I am more than welcome to leave or talk to his financial manager. My family and I left because it was at this point we knew this guy had not clue what he was doing and this dealership is a giant scam. They don't even have their staff listed on their website, which should really tell you that this place isn't worth the time, and that they don't have any good salesman and their turn over is too high.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Went to Ed Napleton Honda in Morton Grove to see about a

1.0
by P S. on Mar 27, 2022

Went to Ed Napleton Honda in Morton Grove to see about a Honda Odyssey Touring that had a sticker price around 43.7k or something close to that. Worked with Mustafa and mentioned that I would be trading in my current Odyssey and had an offer from CarMax to purchase for 25.3k. He said great, CarMax is pretty fair in their pricing, we should be able to match. Mr Mustafa comes back with an offer of 23,000 for a trade-in saying its essentially the same thing because we would be saving something like $1860 in taxes. Thought to myself hmm, take what I would save tax wise from trading and put in their own pocket. Ok, I can see that, kind of slick but fair enough, I'll bite. Also noticed it was $340 short of the full 25.3k I would have gotten from CarMax. Thought again, okay fine, its too early to complain about the other few hundred and if thats their offer, cool. Obviously, as any respectable salesman would be, he then comes back with 3 prices for the Touring. A) $36,002 B)$33,842 and C)$32,347. All 3 were for different extended warranties etc. Had to smile inside thinking option A would have me leaving out the door with a $59,000 Odyssey Touring lol. I said thanks Mustafa but I'll pass with all 3. So he said fine, stepped away and came back with the paperwork $49,370 minus $23,000 trade-in which would come out to $26,370 with a final $31,152 out the door. Immediately focusing in on the discrepancy on the tax, I did the math and asked why I'm paying $4,782 in taxes if I'm only suppose to be paying taxes on the price of car minus trade-in which was $26,370. Taxes on that should only be $2175. Where's the other 2.5k coming from? He immediately started mentioning other fees like doc fee's for $300 and some other things. I said, it still doesn't add up to an extra $2,500. He takes a walk to see his manager and comes back and apologizes and says, it was just a mistake, they thought the $23,000 was a downpayment and thus charged you taxes on the whole amount lol. Ok fine, I got passed that. So, in the very end, in my own stupidity, what I failed to realize is that he was trying to sell me the Touring for $49,370 when the sticker said 43.7k. Dumb me, I was ready to close on the deal then and there. So I had to ask, why is that number so much higher than the sticker. He goes on to say, oh its because you will get this extra $2000 package that includes paint protection or something else. I said, but I don't want it. It never mentions that add on in the itemized windows sticker. Mustafa said, of course not, because this is an add on (at that point 43.7k + 2k still doesn't equal $49370). He then goes on to say, there's 2 prices on the window sticker and I was reading it incorrectly. Fair enough, but I did not see any 49k sticker. He then says "look, we have a Honda Elite right behind you, you'll see 2 prices on the sticker and the top price is $55,000". At that point, I was getting frustrated. He kept insisting I incorrectly read the window sticker and kept asking that I stand up and take a walk over to the Elite and see the 55k sticker. Fine, I stood up and walked with him to the Odyssey Elite and the top sticker price was 50.2k LOL. I said you're wrong Mustafa and got pretty upset. He then says, no I meant to show you that whatever the top sticker price is, you have to add at least 5-7k. I don't know how many times this guy can change his story, but obviously at that point, I was like thank you for your time. Btw, I'm only writing this review because in the middle of 'negotations', Mustafa asked that if he sells me this car at the deal we agreed to, I would as a man, honour his request to leave a review for him. Personally, I never really leave reviews, but here you go - as promised.

Overall experience 1.0 Does not recommend this dealer.

Go elsewhere!!!!

1.0
by Mud on Mar 12, 2022

Went in for recall on the hood latch after they finished the hood still shook at highway speed they said that was all they could do then MY MISTAKE they sold me oil differential at$170 ish with 27k on the Pilot all books I saw show 60k to change the differential oil I told them that after the fact they said it was recommend CROOKS

Customer service 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Charles Balfour was my leasing agent and he pushed

3.0
by SR on Mar 02, 2022

Charles Balfour was my leasing agent and he pushed numbers at me that made no sense, left before the deal was closed saying he’d follow up the next day and a week later I’m still waiting. Had to contact the sales manager for an answer to a question

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

I went there to purchase a new Honda.The salesperson was...

1.0
by Larry on Jan 28, 2022

I went there to purchase a new Honda.The salesperson was very rude and really wasn't interested in helping me purchase a vehicle. I tried contacting the dealership to talk to the GM.He never called me back. I tried contactingCorp.They didn't contact me .It's very sad that a large dealership doesn't care about customers.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The service department at this Castle Honda (now Napleton...

1.0
by olsen on Jan 27, 2022

The service department at this Castle Honda (now Napleton Honda) took advantage of my mother, a 90 year old woman on a fixed income when she visited the dealer for a simple oil change. The service writer (Hammad Ashgar) sold her a number of services (transmission fluid exchange, coolant exchange, brake fluid exchange, fuel system service) that were unnecessary for a 2 year old vehicle with 600 miles (yes, 600 miles) and operating properly. The bill totaled over $1,100.00. I have made many attempts to reach the Service Manager Dan who has yet to return any of my calls. It is unfortunate that this dealership chose to prey on an elderly woman.

Overall experience 1.0 Does not recommend this dealer.

Most rip off dealer ship of all honda,wasted my 3 hours...

1.0
by chrysler_boyles on Dec 09, 2021

Most rip off dealer ship of all honda,wasted my 3 hours waiting.i saw a car i like,sticker price is 32580.when im ready to sign,price of the car is 36500,plus tax and everything its 40k plus,what the xxxx?!robbery on a delight!u put a msrp price on the car for 32500 and when u check out u add 4k to it????for what?what microchip problem?is that even legal??youll bunch of greedy mf!keep doing it guys,hope youll get rich for what youre doing!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Is that even legal?u put a sticker price and when u ready to sign,they put 4k more on a sticker price other than tax and license bs????youll be ashame of your greediness!

2022 crv hybrid-sticker-msrp 32580 Selling price when u ready,36k plus??? Total price to finance-40k plus!?!? 40k for a crv???? What a bunch of rip offs!wow,never seen like it!!!

Just a suggestion zcammers,why dont you put the real selling price on the sticker on your display so buyers dont get confuse!what microchips problem youll talking bout?youll think everybody is stupid of your scams!

Never go to that freaking napleton honda bs people!unless ur filty rich and wanna giveaway your hardworking money to those scammer over there lol

This was our second vehicle purchase here, and both times...

4.7
by Tvkaralis on Aug 18, 2021

This was our second vehicle purchase here, and both times we had excellent experience with Mustafa. He was the best! My children already know when they turn 16, they get to go see him for a car :) He was super focused on helping my family get what we all need in a vehicle. Very informed, patient, and helpful. Highly recommended.

Overall experience 5.0 Does recommend this dealer.

It was a wonderful experience buying car with castle...

5.0
by arpilleda.bernadettebb on Aug 10, 2021

It was a wonderful experience buying car with castle honda. It was a pleasure doin transaction with Mario Adap and Shamoun. this was our second car.!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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