Napleton Chrysler Jeep Dodge RAM

4.4

Hours of Operation

Service
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:30am–5:00pm
Sunday
10:30am–5:00pm
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
10:30am–7:00pm

Cars on the lot

61 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Napleton Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

916 reviews

Customer review

5.0
by Robin on May 01, 2021

I brought my car in for service and decided to have a look around to kill time. Cory approached me and was extremely friendly. I told him I was just waiting for my car. He still showed me the new vehicles and features of them. He was very knowledgeable. I ended up loving the Grand Cherokee. When the time is right I'll definitely be coming to buy from Cory and would recommend anyone in the market for a vehicle to stop by and ask for Cory!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Robin, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

$579 for license plate light. Total RIP off. Oscar got no...

1.0
by Afzal_choudhury on Apr 30, 2021

$579 for license plate light. Total RIP off. Oscar got no customer service knowledge. Won't go back there again nor will anyone I know.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Afzal, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700 so that we may ensure your experiences with our dealership are more pleasant moving forward. Take care!

This is the second time we take our Jeep Wrangler Sahara...

1.0
by carla.e.horta on Apr 25, 2021

This is the second time we take our Jeep Wrangler Sahara in for service. Both times have been unpleasant. They keep the car for a few days promising it’ll be ready “tomorrow” they don’t communicate to let you know what’s going on with your vehicle. Also they don’t even provide a rental when you leave your vehicle for multiple days because they can’t get their service information in order. My husband missed work Thursday and Friday because him and I work in opposite directions. We’re very unhappy! Our Jeep has been there for 5 days and counting! You call them and it takes a few tries just to speak with a service person. After this experience we will find another dealership for our services.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Carla, thank you for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 483-7700 and we will do our best to make this better. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Bait & Switch. Liars. Anti-Caucasian racists. Took...

1.0
by 56iggy on Apr 21, 2021

Bait & Switch. Liars. Anti-Caucasian racists. Took advantage of a kind woman in terrible need of a vehicle and issues with her credit. Stay far away from this place. They have been reported to appropriate government offices.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Omar Rios is the man! I swear that guy could sell water...

5.0
by USVI_35 on Apr 02, 2021

Omar Rios is the man! I swear that guy could sell water to a fish. I'm saving money to get myself a truck through him. Humble salesman, No hassling.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Larry Von Wryeza from the service department is...

3.4
by T. on Mar 30, 2021

Larry Von Wryeza from the service department is legitimately the best thing about this place. The man is a saint. I came in for a recall and repair and he helped me out quite a bit.

Customer service 4.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your support! We're happy Larry could help. We hope you continue to choose us for all your automotive needs. Take care! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Highly recommend!! Our Service Provider Jay was AMAZING!!...

5.0
by Heatherhargreaves on Mar 18, 2021

Highly recommend!! Our Service Provider Jay was AMAZING!! He was professional, friendly and transparent throughout the process of our car being worked on. Jay was up front with cost and explained in detail everything that was done on our vehicle. Jay provided FIVE STAR SERVICE and made a stressful car situation less intimidating and upsetting. A REAL ASSET to Napleton Kissimmee-Clermont Chrysler Jeep DODGE RAM!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your positive comments about Napleton's Kissimmee Chrysler Dodge Jeep Ram! Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you to Sasha at Napleton’s Kissimmee, great and...

5.0
by Patmarti on Mar 17, 2021

Thank you to Sasha at Napleton’s Kissimmee, great and quick service! They provided an early appointment and helped me promptly and efficiently. Keep up the good work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you so much for your feedback! Sasha will be very happy to hear about your kind words and high star rating! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Car maintenance

5.0
by Linette on Mar 16, 2021

I took my car in for maintenance and I'm very satisfied with my experience at Napleton Orlando. Sasha, my service advisor, was very professional and helpful. I highly recommended this dealership.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for sharing your recent service experience with us, Linette! We hope you continue to choose Napleton's Kissimmee Chrysler Dodge Jeep Ram as your first choice for all your vehicle needs. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

These people play the old bait and switch game. Called...

1.0
by Mason364 on Mar 15, 2021

These people play the old bait and switch game. Called last night to schedule a test drive this morning. Received a verification call this morning to confirm the appointment. Drove 30 miles to see the car only to be told the car sold LAST NIGHT!! Stay away from these people!!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 483-7700 and we will do our best to make this better.

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