Napleton Chrysler Jeep Dodge RAM

4.4

Hours of Operation

Service
Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:30am–5:00pm
Sunday
10:30am–5:00pm
Sales
Monday
8:30am–9:00pm
Tuesday
8:30am–9:00pm
Wednesday
8:30am–9:00pm
Thursday
8:30am–9:00pm
Friday
8:30am–9:00pm
Saturday
8:30am–9:00pm
Sunday
10:30am–7:00pm

Cars on the lot

61 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Napleton Chrysler Jeep Dodge RAM are from Cars.com and DealerRater.com

916 reviews

WORST SERVICE department

1.0
by David on Jan 20, 2022

I purchased my 2019 Jeep Cherokee from Napleton dealership. This was 3 vehicle I have purchased from them. I have made 2 appointments for service, I check engine light. On Sunday, waited 30 minutes. Was told no one available to drive me home. I Know this can be 3 hour wait. Wasted trip and time. Wrote them email, someone called me, made second appointment. Waited 1 hour to be told there short handed. They can't check it until next week!!! They wanted me to leave the car, they have no loaner cars available. This service department is a joke. Don't waste your time making appointments. Don't make appointments if CAN Not service the vehicle!!! Spoke with one of sales manager and was told check with another dealership? Certified used vehicle, can't take to any one. I guess I buy my next vehicle somewhere else also. DON'T WASTE your TIME here

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Top notch service... above and beyond.

5.0
by J Selby on Jan 18, 2022

Cory and Gabe were outstanding... they worked very hard to get what I wanted and succeeded. I love my new jeep and appreciate everyone working to get this deal worked out.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

I recently brought may car in for service. Usually the...

1.0
by michaelsteinmetz2 on Jan 07, 2022

I recently brought may car in for service. Usually the car started on the press of the start button but it was requiring me to hold it in to start. But it was starting. The troubleshooting is the buy the $450 start switch and see if that works. But it hasn't shown up. And there is no communication. Yesterday I walked down to ask about status and was told they were waiting for approval to buy the switch. However, no one had asked for approval. I expect it would have sat there forever had I not arrived or at least until someone wondered what that Chrysler 200 was doing sitting there in the maintenance shop. I have had this problem continuously at this dealership. Usually it is after it is fixed and no one calling me to tell me it's ready. They have fixed punctured tires and performed routine service adequately but the lack of communication and shotgun troubleshooting means I cannot recommend this dealership for repairs beyond bodywork. Even if they fix your problem it is going to be outrageously expensive. They don't seem to know how to use a meter.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Paid Reviews

1.0
by Alex on Dec 31, 2021

I was told by a sales person on the floor that 97% of the five star reviews are paid reviews. Please DO NOT STEP FOOT IN THIS DEALERSHIP They want it there way or no way. If you refuse to read the dissatisfied reviews abed choose to go here anyway. Just know you have been warned.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Alex, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (407) 483-7700 and we will work with you personally in rectifying the issues you experienced. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

WARNING

1.0
by Alexis Tirado on Dec 30, 2021

One of the worst dealerships I’ve been to. Forget if you know what you’re talking about. DO NOT GO TO THIS DEALERSHIP THEY DONT NOT CARE AND WILL NOT WORK WITH YOU AT ALL !!!!!!!!!!!!! They will try to charge you 10000 plus on the vehicle you wish to purchase

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Alexis, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (407) 483-7700. We look forward to hearing from you. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

If you are looking for excellent service go see Sasha....

5.0
by MS on Dec 20, 2021

If you are looking for excellent service go see Sasha. Thank you for always helping me with all my vehicle needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Larry gave the best customer service, very helpful

5.0
by Rose Taylor on Dec 09, 2021

Highest level of customer service I have experienced. The service was smooth, straightforward, and efficient. I would recommend Napleton Kissimmee. thank you for the amazing job everyone. my car purrs like a kitten. above and beyond what I expected. Especially Larry

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rose, we're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Service department sucks donot take your car in that...

1.0
by Carrucini23 on Dec 08, 2021

Service department sucks donot take your car in that dealer the tech they donnot know what to do

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 483-7700 and we will do our best to make this better. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

Horrible el servicio luego que compras tu auto!! Jamás...

1.0
by Yeralis Maldonado on Dec 02, 2021

Horrible el servicio luego que compras tu auto!! Jamás regreso a este lugar y NO lo recomiendo!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Yeralis, gracias por compartir su experiencia con nosotros. Si está dispuesto, nos gustaría intentar cambiar su experiencia. Cuando tenga la oportunidad, comuníquese con nosotros al (407) 483-7700 y haremos todo lo posible para mejorarlo. Esperamos saber de usted. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700

One Great Experience!

5.0
by Levi Williams on Nov 06, 2021

This review us regarding Jose Williams (salesman) who sold thev2021 Nissan Titan to me. He has agreat personality, was very upbeat, caring, concerned about helping me. Jose is truly a people person. If you are looking to purchase a vehicle, please go see Jose Williams at Napleton on Osceola pkwy in Kissimmee, Fl.would also loke to add that our finance Mgr Austin was excellent. He kept me laughing while I was signing all of the documents. Wsy to go Jose and Austin!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Levi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.