Napleton Chrysler Jeep Dodge RAM
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Dealership reviews
918 reviews
Joshua J was an absolute pleasure to work with!
Joshua J was an absolute pleasure to work with! He helped me save money and get in to a new car! Thanks Josh!
Hi Lena, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Kissimmee Chrysler Dodge Jeep Ram so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!
Service department sucks!
Service department sucks! Worst experience ever. Messed up on a recall test twice and then never sent in the results to Jeep head quarters. Now my cars messing up from the oil consumption recall and head quarters is pissed. They told me not to use this Kissimmee location for the large amount of issues they receive. Straight from the top. Drive farther for a different location. They also fake reviews on google. Every time they get 1 star reviews they have fake accounts leave reviews that are the same wording. Horrible place. Hope this helps save someone’s car!
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (407) 483-7700 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700
That was your third chance to resolve the matter. I also noticed every time you get a bad review on google you get 2 five stars with the exact same comment. Haha. This location is a joke. I reported you to jeep headquarters and they got me set up with the other Jeep location in hopes of getting quality service.
Need service on your vehicle,Joel is who you want.
To who it may concern. Just wanted to let you know that,Joel Pica your service rep. Is very Professional, and informative at his job. He is very good.
Hi Ramon, here at Napleton's Kissimmee Chrysler Dodge Jeep Ram, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
was a pleasure
it was my pleasure to contact William Cardenas who was very knowledgeable friendly explaining me the service and experience of the dealer. I will recommend him to my friends.
Hi Gustavo, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff, William Cardenas was so helpful! Thanks for the recommendation, and have an amazing day! Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700
Jose was the absolute best!
Jose was the absolute best! Attentive and knowledgeable! Will bring my family to get their cars for sure!
Had my vehicle in for service and I just wanted yall to
Had my vehicle in for service and I just wanted yall to know that Sasha is amazing. She is professional, caring, and understanding. She got me in and out and took care of my needs.
Best salesman to see… Joshua Acevedo!
During my visit to Napleton Chrysler, salesman Joshua Acevedo was extremely knowledgeable, professional and courteous. Purchasing a new vehicle is exciting but also nerve racking. Josh made this experience less challenging, more engaging and easier. Thank you Josh Acevedo. love my Grand Jeep Cherokee from Napelton Chrysler! You guys ROCK!
Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Kissimmee Chrysler Dodge Jeep Ram and we hope to see you again!
Service said I could wait on truck when I called for app
Service said I could wait on truck when I called for app then at dealer I had to leave for a few days just for diagnostic The service people could not care a less Just go elsewhere
Hi, we are very happy to have provided you with such a positive experience! We want to regain your trust and your business so please reach out to Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700 . We will work with you to resolve this matter to your satisfaction. Take care!
We were in Florida on vacation and our Jeep got a flat
We were in Florida on vacation and our Jeep got a flat tire on the way to Disney. We called the dealership and spoke to Jay and he was amazing!! He found he tire in their stock, and let us drop off the damaged tire. While we spent the day in Disney they took care of putting the new tire on the rim and mounted the tire for us when we brought the Jeep back. Jay took a horrible experience and made the process so easy. We cannot recommend this dealership enough. They took care of us and allowed us to enjoy our day in Disney.
See Jay at Service
Big thanks to Jay Torres at the service department. Very efficient and valued my time. This was my first service with my new Dodge Challenger and it went beyond smooth. Most dealership services can be a nightmare, but Jay took care of me immediately upon my appointment. I dropped the car off expecting it to take all day which actually only took a few hours. Jay really ensured my service got done and Emmy car performed beyond its standard. This is yet another time where I had to make a review for this dealership because my experiences have been nothing short of amazing. Please Napleton award or compensate my new friend Jay for his hard work
Hi Terence, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with. Napleton's Kissimmee Chrysler Dodge Jeep Ram (407) 483-7700