Napleton Chrysler Jeep Dodge RAM

THREE BAD EXPERIENCES in a row. I'll mention the most recent two. Had an appointment on 9/25/22 for check engine light and oil change. Arrived, sign on door said CLOSED due to staff shortage. Left vehicle with sales guy for next day. After calling and leaving 4 voice messages (including one directly in a mangers VM box), and no one returning calls, 3 DAYS LATER, I went up there on Wednesday. Service tells me its all ready to go. I pull out and check engine light is still on. Guy there tells me mechanic already left and of course the manager is also out. The following Sunday I take it up to CENTAL FLORIDA JEEP -- KUDOS to them. They had me in and out the door in 20 minutes. On 11/8/2021 I was there for an oil change and was told it would take 60-90 minutes. 6 hours later, still sitting there, I inquire about the ETA for the 3rd time and told no one can start it for an hour because they had a staff meeting. So I sat there another whole hour while 15+ abled bodies crowded into an office laughing, joking, having a good time, while 7 hours now ticked off on my watch! AVOID THIS PLACE AT ALL COSTS! THEY DO NOT CARE ABOUT YOU!

Mr. Saunders, now I know why your dealership runs so poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publically to my review without paying any attention to what you are writing. Once again, my jeep was in the shop for 4 weeks, I did not get a loaner when my jeep was getting fixed, and the service manager acted like he was doing me a favor by not charging me for a loaner I did not get. The service department charged my extended warranty for a rental even though I did not get one. But the end of the story is that my jeep has broken parts under the hood, the engine makes a rattling sound that was not there before, and the hood, the fenders, and the inside were dirty. I suggest that next time Mr. Saunders, you, and your staff be more careful how you address your customers because Mr. Justin the service advisor disrespected me several times by addressing me with a street nickname instead of my name or last name, and you should look into what happens in your dealership before responding to a review from a respectful customer. I hope next time I hear from you, is to let me know a time and day to bring my vehicle back to make things right for once. The following step will be to contact the BBB to generate a formal complaint against the Napleton Chrysler Jeep Dodge Ram of Kissimmee, FL.

Mr. Saunders, now I know why your dealership runs so poorly!!! I wrote a review about my worst service experience at your dealership when I took my Jeep for warranty service repair and you respond publically to my review without paying any attention to what you are writing. Once again, my jeep was in the shop for 4 weeks, I did not get a loaner when my jeep was getting fixed, and the service manager acted like he was doing me a favor by not charging me for a loaner I did not get. The service department charged my extended warranty for a rental even though I did not get one. But the end of the story is that my jeep has broken parts under the hood, the engine makes a rattling sound that was not there before, and the hood, the fenders, and the inside were dirty. I suggest that next time Mr. Saunders, you, and your staff be more careful how you address your customers because Mr. Justin the service advisor disrespected me several times by addressing me with a street nickname instead of my name or last name, and you should look into what happens in your dealership before responding to a review from a respectful customer. I hope next time I hear from you, is to let me know a time and day to bring my vehicle back to make things right for once. The following step will be to contact the BBB to generate a formal complaint against the Napleton Chrysler Jeep Dodge Ram of Kissimmee, FL.

While Napleton Dodge Ram Jeep has a great inventory, their service department is a S#!t show when it comes to customer service, communication and knowledge of the service advisors. I had a recall that was scheduled 1st thing in the am, told when ordering the recall part weeks before it was a 3-4 hr job, told again when dropped off. Let them know I needed it back that evening. Called several times during the day. Left voice mail. No call back. Left message for service supervisor, no return call. At almost 6pm got a text saying basically "sorry, tech still working on it. He will be done in the morning" well morning came and went. Called was told my service advisor wasn't in and no other advisor had the time to go check on it. Called service manager again. Left message again. Finally had to uber to the dealer to find out what was going on. They locates the service manager Scott, who gave me a run around and basically said his service advisor have no knowledge of how long service jobs take, only the tech and he does. (UH there are service bulletins on recalls that explicitly give repair time frames) also told no loaners vehicles were available because they were on a 2 week wait list. We'll there was a loaner vehicle on their lot both days. Almost 1pm and still not ready yet. I say if you need anything more difficult than an oil change and you can't talk directly to the tech that is going to work on your vehicle, go elsewhere. I just hope the actually techs/mechanics are good.

We are a returning customer to Napleton this is our 3rd vehicle we buying for Napleton. Walk in there and Brandon approach us right away. As what we looking for and from that we walk out of there very happy. Your team members are very helpful. Especially Brandon Arguelles and Carlos. So thank you Napleton for wonderful service. Tarawatee Seekaran

I took my car for repairs and was disrespect by the service advisor and the service manager. After 2 months battling with them, I did not get a rental from them. After the repairs were done, they left parts loose under the hood, broken parts, they did not explain to me what they did to it, they wanted to charge me for rental vehicle, and after all that, they did not even wash the car as a courtesy to their customer. Good luck if you go to this place.

Stopped in to look at new Grand Cherokee. Every Grand Cherokee on the lot had the Manufacturer’s MSRP window sticker removed and replaced with a 3”x6” Napleton sticker that asserted MSRP, and added $5,000 market adjustment! One vehicle also added $399 for a bug deflector on the hood. How is that for a first impression?

took my 2007 jeep wrangler there.. they told me it was almost 2k to fix.. through them took out a "sunbit" loan to pay.. still not fixed.. they told me that i needed another "sunbit" loan.. to fix.. (the second time) ... it got worse! now they want me to take a 3rd loan to fix for the 3 rd time ..

You want the job done right the first time? Do not go here! I had a wheel alignment completed and it was done incorrectly. My steering wheel was turned a quarter left to stay straight. I also purchased a tire rotation that was never completed. I know this because my tires had more thread in the rear, and I needed them moved to the front. I called Scott, the service supervisor, and I NEVER got a call back from him. THIS PLACE ONLY CARES ABOUT THE $. Just look at all the “market adjustments” on the lot. To get my wheel alignment and tire rotation, I had to make two trips to this dealership totaling 4 hours, including service. I wasted gas because it’s located 15 miles from my hotel there and back twice. Worst of all, I wasted vacation time. Mindy was the only service advisor to care. She showed empathy and wanted to assist in every way she could. She should be in a management position. True leaders care. DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT YOU WANT YOUR $40K VEHICLE MISHANDLED!!!! Spanish (Espanol) ¿Quieres que el trabajo se haga bien la primera vez? ¡No vayas aquí! Tenía una alineación de ruedas completada y se hizo incorrectamente. Mi volante giró un cuarto a la izquierda para mantenerme recto. También compré una rotación de neumáticos que nunca se completó. Lo sé porque mis neumáticos tenían más rosca en la parte trasera, y necesitaba que se movieran a la parte delantera. Llamé a Scott, el supervisor de servicio, y NUNCA recibí una llamada de él. ESTE LUGAR SOLO SE PREOCUPA POR EL $. Basta con mirar todos los "ajustes de mercado" en el lote. Para obtener la alineación de mis ruedas y la rotación de los neumáticos, tuve que hacer dos viajes a este concesionario por un total de 4 horas, incluido el servicio. Desperdicié gasolina porque se encuentra a 15 millas de mi hotel de ida y vuelta dos veces. Lo peor de todo es que perdí el tiempo de vacaciones. Mindy fue la única asesora de servicio que se preocupó. Mostró empatía y quiso ayudar en todo lo que pudo. Ella debería estar en un puesto de gestión. A los verdaderos líderes les importa. NO VAYA A ESTE CONCESIONARIO A MENOS QUE DESEE QUE SU VEHÍCULO SE MANEJE MAL!!!!

Worst customer service ever. I’ve been contacting them for a simple history of my services done through them and I’ve been getting the run around since. Every day it’s a different reason why I can’t get it sent to me. Either an excuse or I get hung up on by their service department.