Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

50 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

Rickardo was awesome! He knew everything about my new...

5.0
by erikpierce54 on Aug 11, 2021

Rickardo was awesome! He knew everything about my new car. I would refer others to him. The finance person Jeff was really great as well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Erik! We know excellent customer service starts with having a knowledgeable and professional staff. And we agree, Ricardo and Jeff are both great! Congratulations on the new car and we look forward to serving you again!

Great place to buy a car. They found me the perfect...

5.0
by Ldoddl on Aug 09, 2021

Great place to buy a car. They found me the perfect vehicle, were very professional and the salesman Andrew was fabulous! Finance was thorough and took time to review all my options. I love my new Envision Avenir!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We believe buying a car should be a seamless and enjoyable process. So we are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

Was easy make a appointment on my app. Got to dealer they...

4.6
by bgeorge8363 on Aug 06, 2021

Was easy make a appointment on my app. Got to dealer they took vehicle in text me what they were doing. Very efficient.thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, George! We pride ourselves on making sure every customer has a pleasant and seamless experience with us. So we are very pleased to hear you felt you had great service! We look forward to serving you again!

Very professional and curious. I would recommend this...

5.0
by Malugiene on Aug 03, 2021

Very professional and curious. I would recommend this service center to others. The young man that drove me home was very polite and personable. He is a good driver too.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Malugiene! We take customer satisfaction very seriously at Napleton Buick GMC and we love to go the extra mile in order to provide exceptional service! So we are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!

My service advisor Todd was very communicative every step...

4.8
by kelefrangi on Aug 02, 2021

My service advisor Todd was very communicative every step of the way. Informed me of any work that was to be done and the cost.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Kele! We love to hear that you experienced great service with us at Napleton Buick GMC! And we agree, Todd is great! :) We look forward to serving you again!

Jesse did a fantastic job getting us into our new toy!...

5.0
by markroscoe4 on Aug 01, 2021

Jesse did a fantastic job getting us into our new toy! Thanks again Jesse for all your help and going above and beyond our expectations.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Mark! We take great pride in providing only the best customer service. So we are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

Andrew and Misty were so great to work with! Patient,...

5.0
by Amy on Aug 01, 2021

Andrew and Misty were so great to work with! Patient, kind and super helpful! Made the experience memorable and really good! Buy your next vehicle from Andrew!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Amy! We are very pleased to hear you had a 5-star experience with us! We agree, Andrew and Misty are great! Congratulations on the new car and we look forward to serving you again!

Salesmen are shady- most of them that I have come in...

2.0
by Phan on Jul 30, 2021

Salesmen are shady- most of them that I have come in contact with are absolutely xxxx bags. I love my car that I purchased, but I’ll never go to Napleton Crystal Lake again. Not only did they try to give me $6,000 for my trade-in (I didn’t take that offer- but now my trade in is on their lot for over $15,000). xxxxxxx. Then my father in law tried to purchase a vehicle from them.. they came to an agreement on price THEN their turd of a salesmen decides to call them back and say.. well we have to add $1800 to the price- because of the work that they put into the car. What kind of work do you need on a 2018 with 30k miles at the price? Rip off. Needless to say, my father in law told them to get bent and I refuse to refer anyone else to this dealer. I understand the market is insane right now, but these people really try to screw you out of a lot of money. My salesman was funny, but that’s about it. Luckily I really wanted the car I purchased otherwise I would have walked out.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

Very friendly, find you the best vehicle for you with...

5.0
by Sanchezg on Jul 29, 2021

Very friendly, find you the best vehicle for you with your Budget. Makes you feel very welcomed as soon as you drive in to there lot.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I bought a car with gmc it broke in less then 3hrs they...

1.2
by jgomez_2003 on Jul 29, 2021

I bought a car with gmc it broke in less then 3hrs they let me use a loand car after two weeks , gmc just left my car to Ford dealer so they can fix it end I had to pay Ford dealer to fix it.. gmc not a good dealer..

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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