Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

This young man. Made my buying very easy. Explained...

5.0
by Tuck60098 on Aug 29, 2021

This young man. Made my buying very easy. Explained everything that we needed to know about our new pickup truck. Would recommend this dealership is the greatest!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Tuck! We are very pleased to hear you had a 5-star experience with us! Congratulations on the new car and we look forward to serving you again!

Both gentlemen that I dealt with in the service center...

5.0
by ateammom61 on Aug 26, 2021

Both gentlemen that I dealt with in the service center were extremely professional and thorough. Best service I have had since my purchase at another dealer. Napleton is now my preferred dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We put great effort into providing excellent customer service, so we are very pleased to hear you had a 5-star experience with us! Thank you for allowing us to earn your business and we look forward to serving you again!

a day before i came in andrew the sales person that...

5.0
by david on Aug 23, 2021

a day before i came in andrew the sales person that worked with me was great he walked me thru things that needed to be done over the phone and was trying his best to keep me updated on my application for a car that i was intersted in he got me aproved and told me to come in the next day everything whent smooth and he answered all my questions about the car before i knew it i was out a happy customer with a new car .. also jeff who works in the financial office was real friendly and made everything smooth good guys definitely will recomend to friends and family who are looking for a vehicle

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, David! Our number 1 priority is customer satisfaction so we are very pleased to hear you had a 5-star experience with us as! Congratulations on the new car and we look forward to serving you again!

Car was sufficiently taken care of friendly service on...

5.0
by Linda c on Aug 23, 2021

Car was sufficiently taken care of friendly service on top of what needs to be done. Jim has been a big help in the past with our trunk latch problems

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Linda! We are very pleased to hear you had a 5-star experience with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

Great customer service. Very patient and helpful. I...

4.8
by tcalabrese0 on Aug 23, 2021

Great customer service. Very patient and helpful. I would recommend Napleton Buick Crystal Lake. Thank you. I hope to refer you to my neighbors and

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We take great pride in providing only the best customer service! We are very pleased to hear of your satisfactory experience with us! We look forward to serving you again!

My experience at this dealership has been great. I can...

5.0
by duke1948 on Aug 23, 2021

My experience at this dealership has been great. I can depend on being treated with respect and honesty when it comes to keeping my automobile running problem free. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Duke! We are happy to hear you had 5-star service with us! Thank you for trusting us for your automotive needs and we look forward to serving you again!

very good work they serve very well good people the...

5.0
by Jbarragan070 on Aug 19, 2021

very good work they serve very well good people the service very good I recommend them to my friends and family and to all people

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We are very pleased to hear you had a 5-star experience with us! We look forward to serving you again!

Great & polite service. Really liked video of what was...

5.0
by laurageiger on Aug 17, 2021

Great & polite service. Really liked video of what was done to repair my car. Service rep kept me informed as to what was going on

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Laura! It gives us great pleasure to know you had a 5-star experience with us! We certainly look forward to serving you again!

Very patient staff. Everything was explained in detail....

4.8
by Rechtoris2025 on Aug 17, 2021

Very patient staff. Everything was explained in detail. They all worked with us and settled on a great deal! Thanks for the family safe car!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We are happy to hear you had an excellent experience with us! Congratulations on the new car and we look forward to serving you again!

So far one of the best dealerships I’ve ever been to I’m...

5.0
by Keisha Collins on Aug 16, 2021

So far one of the best dealerships I’ve ever been to I’m definitely gone to recommend this to everyone I know who’s looking to purchase a car

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Keisha! Our number one priority is making sure each customer is well taken care of and has an enjoyable car buying experience. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again in the future!

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