Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

57 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

Good work! Great service! Very clean vehicle when...

5.0
by dickkloepfer on Sep 22, 2021

Good work! Great service! Very clean vehicle when picked up! Eleven, Twelve, Thirteen, Fourteen & Fifteen!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Takes care of my car needs quickly and would not have a...

5.0
by mvaughan20 on Sep 20, 2021

Takes care of my car needs quickly and would not have a problem coming back

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We are pleased to hear you enjoyed 5-star service with us! We look forward to serving you again! :)

The whole team servicing my truck were great to work...

5.0
by Dan McHugh on Sep 17, 2021

The whole team servicing my truck were great to work with. They did exactly what they promised.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Dan! We are very pleased to hear you had 5-star service with us! We look forward to serving you again!

I would never go back to this dealership. I brought my...

1.0
by joshua.mailey on Sep 16, 2021

I would never go back to this dealership. I brought my GMC in for service when the check engine light came on. My normal mechanic said it’s a warranty issue and I should take it to the dealer to fix so I brought it to Napelton GMC. Not only did they misdiagnose the issue, but they attempted to sell me 10 labor hours to try and find and fix it. Suspicious, I took it to another GM dealership and they checked, spoke to GMC Tech Support and found the problem (which was completely not what Napelton diagnosed), fixed it, and it was covered UNDER WARRANTY!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Joshua, we are disappointed to hear about this unfortunate experience. We take our customer's feedback very seriously and we thank you for bringing this to our attention. We would appreciate the opportunity to understand better what went wrong and do our best to regain your trust in our business. Please give us a call at 815-401-4756 at your convenience so we can work on resolving this matter for you. We look forward to speaking with you. Take care.

Hello, concerning my last visit, I feel the thermostat...

2.0
by Muskyone on Sep 14, 2021

Hello, concerning my last visit, I feel the thermostat didn’t need to be replaced for the problems that were occurring. The problem was intermittent and we didn’t always have the Hot engine AC off indication, could drive 100 miles in 90 degree heat and the temp stayed at 210 the entire time shut off the engine restart 15 minutes later and the temp was at 160 and immediately get the hot engine AC off indication drive a while shut the engine off restart and everything is fine temp back at 210. I don’t think this would indicate a bad thermostat but rather a bad temp sensor. The P0128 msg is driven from the temp sensor/ analog temp indicator not the thermostat. While a bad thermostat will cause a high or low coolant temp and prompt the P0128 msg I don’t believe that was the case with our problem. When we dropped off the vehicle I had asked for the coolant system flush, when I was told the thermostat was bad I thought the charge $288 would be dropped as the system is drained to replace the thermostat. I brought my Acadia to Napoleon earlier this year as I heard the service department was better than most until now I felt your dealership was trustworthy and did a good job at a fair price.

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.

Quick, efficient, and honestGreat service Would...

5.0
by Jason on Sep 14, 2021

Quick, efficient, and honest Great service Would recommend anyone go here and see Jim for service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Jason! Thank you for allowing us to earn your business and we look forward to serving you again!

Great people to do business with everyone very helpful...

5.0
by Tuck60098 on Sep 14, 2021

Great people to do business with everyone very helpful mad buy a new truck very enjoyable

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Tuck! Our top priority is making sure every customer has the best car buying experience possible. So we are very pleased to hear you had 5-star service with us! Congratulations on the new car and we look forward to serving you again!

TODD IS THE MAN-PROMPT TO GET VEHICLE IN, DIAGNOSE AND...

5.0
by crystallakeil on Sep 14, 2021

TODD IS THE MAN-PROMPT TO GET VEHICLE IN, DIAGNOSE AND EXECUTE REPAIRS AND DELIVERY IN A TIMELY FASHION

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Crystal! We know great customer service starts with having a professional and knowledgeable staff. And we agree, Todd is great! Thank you for allowing us to earn your business and we look forward to serving you again!

The facilities were nice and clean and Todd at the...

5.0
by edward.navarro on Sep 14, 2021

The facilities were nice and clean and Todd at the service Dept. Was very professional, knowledgeable and friendly when explaining the different service items my trucks needed. Keep up the GOOD work Todd.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review, Edward! We are very pleased to hear you experienced 5-star service with us! Todd is one of the best! Thank you for allowing us to earn your business and we look forward to serving you again!

Service advisor was very pleasant and professional. Was...

5.0
by Ddawoodstock on Sep 03, 2021

Service advisor was very pleasant and professional. Was shown what was recommended. Never felt like he was pushing anything just stated the facts. Would definitely return for service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! Our priority is making sure every customer's experience is as smooth and enjoyable as possible. So we are very pleased to hear you had 5-star service with us! Thank you for allowing us to earn your business and we look forward to serving you again!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.