Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

53 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

Was pleased with the customer service & the time frame...

4.0
by kbirm17 on Oct 11, 2021

Was pleased with the customer service & the time frame the work got done in. Free car wash was a plus.

Overall experience 4.0 Does recommend this dealer.

Finds issues and doesn’t fix them if it does suit them....

1.0
by Pitmaster on Oct 11, 2021

Finds issues and doesn’t fix them if it does suit them. Told me won’t cause issues but didn’t have the issue when it was purchased.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent service! Prompt courteous attention, nice...

5.0
by dachanzar on Oct 04, 2021

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Excellent service! Prompt courteous attention, nice waiting area. Vehicle was delivered as promised. Technician’ video of the inspection and recommendations was EXCEPTIONAL !

It's the only "home" my LaCrosse has been serviced at....

4.0
by Suellen on Oct 04, 2021

It's the only "home" my LaCrosse has been serviced at. It's been 10 years now

Customer service 3.0 Overall experience 4.0 Does recommend this dealer.

Beep beep! Who needs a ride?! Andrew was a pleasure to...

5.0
by Mandyhansen0227 on Oct 02, 2021

Beep beep! Who needs a ride?! Andrew was a pleasure to work with, such a smooth experience, and thrilled to have my new car!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

From the time I walked in the door, to the consistent...

5.0
by Garcarcha on Sep 30, 2021

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

From the time I walked in the door, to the consistent communication throughout the repair process, the service team did a terrific job! I highly recommend!

Love my Buick and the dealership and the convenience of...

5.0
by Jsparkia on Sep 29, 2021

Love my Buick and the dealership and the convenience of having the pick up service when the leave me a loaner for service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I get great service and they explain what they have done...

5.0
by mares51 on Sep 27, 2021

I get great service and they explain what they have done they also let me know what else is recommended to be done in the near future

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I just recently bought a vehicle I was leasing and...

5.0
by raymontbears on Sep 25, 2021

I just recently bought a vehicle I was leasing and Napleton of Crystal Lake made the process absolutely effortless. Their service department is second to none as well. I can honestly say I have never had a bad experience here. Thank you Napleton!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I’m very please with this dealership everyone was...

5.0
by acto on Sep 24, 2021

I’m very please with this dealership everyone was courteous and helpful and the price of the vehicle was fair price compared to other dealers

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review! We take great pride in only providing the best customer service to our clients; So we are very pleased to hear you had a 5-star experience with us! Congratulations on your new car and we look forward to serving you again!

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