Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

56 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

Does a good and efficient job. Doesn’t make me wait for...

5.0
by keith.walker11 on Nov 03, 2021

Does a good and efficient job. Doesn’t make me wait for ever during my oil change

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.

I've had a couple visits here. The first time was to...

5.0
by will.kelly79 on Oct 31, 2021

I've had a couple visits here. The first time was to inquire about the Hummer EV. Jesse was very helpful with the questions I had. After reserving one online, now he's the associate I'm working with for updates and any further questions. The second trip to Napleton GMC was to purchase an Acadia. The staff were very helpful and managed to help take a beat up car off my hands which I had lost the car title for and even applied it as a trade in. I definitely look forward to coming back in a few years when the Hummer EV shows up.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I can’t recommend Napleton Buick GMC of Crystal Lake...

5.0
by jmdittmer on Oct 27, 2021

I can’t recommend Napleton Buick GMC of Crystal Lake enough. They were a true partner throughout the entire new vehicle purchase process. They set a high standard that all car buyers should expect. This was truly the best new vehicle purchase experience ever.

Overall experience 5.0 Does recommend this dealer.

Turn around time to get appointment is very good!! Only...

4.0
by lindyangel on Oct 22, 2021

Turn around time to get appointment is very good!! Only coffee/tea available in waiting room. They need to have water available, too.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Very pleased with the service in this service...

5.0
by Todd Morrison on Oct 21, 2021

Very pleased with the service in this service department. Very friendly and knowledgeable staff. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Knowledgeable people who are very friendly. I would...

5.0
by Lobb740 on Oct 20, 2021

Knowledgeable people who are very friendly. I would recommend to anyone to go there. Thanks

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Pleasure to work with, service, sales and parts. Deal...

5.0
by kevin.rasmussen on Oct 19, 2021

Pleasure to work with, service, sales and parts. Deal went smooth trade and purchase all form in a few hours.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Quality work - work done as promised.. Great system to...

4.0
by Ted on Oct 18, 2021

Quality work - work done as promised.. Great system to keep you updated as work is being done.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Very courteous, prompt and efficient, beginning with...

5.0
by tmleineberg on Oct 13, 2021

Very courteous, prompt and efficient, beginning with making appointment and customer service. Car was cleaned inside and out.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Schaumburg gmc tried to fix problem within 3 days problem...

5.0
by johnmc5762 on Oct 11, 2021

Schaumburg gmc tried to fix problem within 3 days problem comes back tried 2 or 3 times to fix .take in to crystal lake gmc found problem right away and fixed it

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
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