Napleton Buick GMC

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Todd Morrison headshot

Todd Morrison

Service Advisor (41 Reviews)
Jim Sprandel headshot

Jim Sprandel

Service Manager (35 Reviews)
Dealer Experience 33 years
Dealership Experience 2 years
Jeff Holland headshot

Jeff Holland

Finance Manager (21 Reviews)
Dealer Experience 37 years
Dealership Experience 2 years

Cars on the lot

60 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Napleton Buick GMC are from Cars.com and DealerRater.com

273 reviews

Dealer agreed to sell me the car then backed out because

1.0
by Pjdeterman on Mar 12, 2022

Dealer agreed to sell me the car then backed out because he said they had another lead. Very unprofessional!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great Dealership and service team .

5.0
by Pamela Hamilton on Jan 08, 2022

Jim Sprandel sevice mgr. very nice man and also explains everything to you clearly.The rest of the staff was also very pleasant. I would give this dealership 10 stars if I could. My car was washed for me and I needed it considering it was a cold winter day.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

New truck

5.0
by Ron Johnson on Dec 22, 2021

Purchased my new truck from Napleton and it was a very smooth deal. Everyone from management to the service department where very helpful. Thanks to all

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great Service

5.0
by Ron Johnson on Dec 17, 2021

Great Dealership, they care about your needs. Also purchased my truck here and was a pain less time. Enjoy coming back to see everyone. Thanks to all

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Good service. Vehicle was ready when I arrived to rest...

4.0
by Randy_cloyd on Dec 06, 2021

Good service. Vehicle was ready when I arrived to rest drive and we were able to work out a deal

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Great experience

5.0
by Tim G. on Nov 28, 2021

From my sales person(Mike Bell) to finance. Very professional and accommodating. Mike was especially attentive and professional working very hard to get a deal done.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

The only thing better than the service is the people that...

5.0
by Scott on Nov 13, 2021

The only thing better than the service is the people that work there!! I will never go anywhere else again. Wasn't sure at first bringing my Cadillac there however the level of service I received should be a lesson to the other dealerships on how to treat customers.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly, courteous, thorough in their job, decent...

5.0
by windycitynine on Nov 11, 2021

Friendly, courteous, thorough in their job, decent waiting area with coffee, will buy there again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service writer Todd kept me up to date on all stages of...

5.0
by lvfshn2 on Nov 11, 2021

Service writer Todd kept me up to date on all stages of the service to my vehicle. Very professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very dishonest dealership and service department. Would...

1.0
by irenepaluch on Nov 09, 2021

Very dishonest dealership and service department. Would not go back!!! We purchased a GMC vehicle from a third party and it came with mft warranty. According to the paperwork, we still were covered. However, when the dealership ran the VIN it showed it expired in June 2021. To make the story short I received a quote for over $5000 to replace transmission or over $4000 to rebuild it. When I decided to get my vehicle out and take it to another shop all of the sudden they can lower the price to $600. All of the sudden the warranty department can help. Bunch of dishonest people.... why not give me that option from the start…. They should have looked into all options. How all of the sudden a job that would cost over $4000 can be completed for $600….plus I might have to pay for a gasket or two. Never again will I ever go to this dealership and their service department!!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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