Nalley Toyota of Roswell

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

114 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Nalley Toyota of Roswell are from Cars.com and DealerRater.com

1407 reviews

Exceptional Customer Service

5.0
by P James on Jan 27, 2022

I wanted to let you know that Annette Wiggins provided exceptional customer service to me when I recently purchased a RAV 4 Hybrid from your dealership. She provided great information about the vehicles that I was considering. She listened to what I wanted and made solid suggestions. This is the best cary buying experience that I have ever had! That’s saying a great deal because I’ve purchased numerous cars in my 62 years. Annette’s professionalism, knowledge, and helpfulness has earned you my family’s future business.Thank you

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I wanted to let you know that Annette Wiggins provided...

5.0
by dbptjames on Jan 27, 2022

I wanted to let you know that Annette Wiggins provided exceptional customer service to me when I recently purchased a RAV 4 Hybrid from your dealership. She provided great information about the vehicles that I was considering. She listened to what I wanted and made solid suggestions. This is the best cary buying experience that I have ever had! That’s saying a great deal because I’ve purchased numerous cars in my 62 years. Annette’s professionalism, knowledge, and helpfulness has earned you my family’s future business.Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This is my third car from them and they are excellent....

5.0
by Mark on Jan 24, 2022

This is my third car from them and they are excellent. Best deal I ever could have! Thank you very much to all the team including financial, that helped me to make it!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I went there about a week ago to purchase a new camry....

1.0
by Suhanp723 on Jan 04, 2022

I went there about a week ago to purchase a new camry. When we tried to negotiate the price, the salesman came back with an offer that was $1,000 above msrp price. We offered 40K from the 42K they were asking, and the salesman came with a new offer of 43K. He said that "it was the manager's way of negotiating," and to explain to us he was "serious" about selling cars. I felt like that was very unprofessional and could just tell us flat out they did not negotiate prices. Secondly, when we tried to trade our vehicle 2010 Accord he was offering us only $2,000 for it - which is outrageous. Even though there was some damage, it wasn't as extensive as bringing down the worth to 2K. The manager came out and questioned us to ask us to validate our price for our trade in. When we showed him a 2008 Accord being sold for 8K he said "retail priced" does not count. We took our business elsewhere and got 8K for our trade in and walked about with a cheaper overall price tag. Stay away if you are trying to purchase a vehicle, not only are they xxxxx, but they wont give you a fair value for your trade in.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I feel liked I have just been mugged on highway 9. This...

1.0
by Dickdickson678 on Dec 14, 2021

I feel liked I have just been mugged on highway 9. This dealership should be arrested for stealing. I brought my Tundra home n for a 75k mile checkup and to fix the latch on the bed gate. You can buy a latch on line for $20. They charged me over $300 for the latch and installation. I brought car in at noon they said it would be ready in 1 1/2 hrs. 2 hrs later they said it would not be ready until. Do you want a car to use. I said sure and then they charged me $42 for using it one hour. Call the police. I will bad mouth these guys until I die.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we regret to hear that your recent experience was anything less than exceptional. If you'd be willing to provide more feedback, please reach out to me at (770) 763-7398 so we can assist you further. I would like the opportunity to address your concerns. Please reach out to me at (770) 763-7398 when you have a chance. Thank you, and we look forward to hearing from you. Arnold Harrison, General Manager

COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIMEI...

5.0
by Steven on Sep 13, 2021

COURTEOUS, CUSTOMER FOCUSED, AND DID NOT WASTE MY TIME I had a great buying experience at Nalley Toyota of Roswell. I had been looking at Limited 4Runners at one other dealership for some time (many months). After pulling into Nalley Toyota and seeing the exact gray one on the lot, we were able to work together in about an hour to put together a fair deal on a trade for the 4Runner. I want to thank Nicole (sales), Russell (sales), Danny (sales manager), and Paul (financing) to make it all work. I am happy to recommend Nalley Toyota of Roswell.

Overall experience 5.0 Does recommend this dealer.

Mukhamed ismail is a great salesman I recommend him to...

5.0
by arzu17g on Sep 01, 2021

Mukhamed ismail is a great salesman I recommend him to anyone who is looking for a car very nice super patient and funny guy, because of him I got the car of my dreams and had a good day talking to Him!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had an excellent experience with Nalley Toyota while...

4.8
by John Weaver on Jul 06, 2021

I had an excellent experience with Nalley Toyota while buying a used Prius on July 2. A big shout out to Richard Hallman who sold me the car. He was professional and friendly and did all that he could to attend to my needs as I had a rather long wait while the service department took care of my new car. Thanks to the mechanic who stayed over to get the work done on my new Prius. I would definitely do business with them again!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

John Weaver, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

MY experience was excellent. Everyone was so helpful...

5.0
by New car on Apr 21, 2021

MY experience was excellent. Everyone was so helpful and polite. Richard, Danny, Paul and the manager were beyond excellent. My experience was a perfect thing to go to a car sales place. Even Kyle and his mechanic were perfect. Kyle even opened the door to my car for me. This makes my day and I told Richard, that when my car gets old, I certainly will be glad to come back. Outstanding jobs done everyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

BEST CAR BUYING EXPERIENCE TO DATE!!!I went to check...

5.0
by Abigail W on Mar 17, 2021

BEST CAR BUYING EXPERIENCE TO DATE!!! I went to check out a Toyota RAV4 I saw advertised at Nalley Toyota of Roswell this past Saturday after speaking with Mukhamed Ismail on the phone inquiring about its current availability. From the time I stepped foot inside the dealerships doors Mukhamed showcased a level of professionalism, courtesy and knowledge that can't be matched. He was patient and answered a litany of question that were presented, he accommodated every single request made and I am grateful for having him as the person to sell me the car. I would recommend anyone visiting this dealership to ask for him by name, you won't be disappointed!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you Abigail W! We hope to be of service to you again!

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