Music City Honda

Called about a quote for parts & labor for S2000 valve spring retainers. The "16 years on the job" mechanic didnt have a clue what I was talking about. Literally the most common issue for this model car. Yet, a "experienced certified" mechanic couldnt answer any of my questions. Quickly suggested a head replacement for $3300??? Then tells me his corworker has the same car and he can give me a callback to answer my questions. 5 hours later and still no callback. I called again and was told the "guy" is busy with 2 customers he'll call you back. Its been 3 weeks nobody bothered to help. These people do not give a xxxx about you just your wallet. I also asked for a differential and transmission flush which is about 2quarts each yet they want to quote me $350! Incompetent thieves. Dont take your sports cars to this dealer. Stay away.

Very professional, bought a new civic and was very impressed. No pressure into buying and the salesman was extremely nice and went above and beyond any expectations.

Bought a used Porsche Cayenne in April. The Salesman Evan Ruth went out of his way to get me in this car. The follow up service he provided was great. Thanks again Evan!!

My daughter happily drove away with a Honda CR-V this morning. Keith and Crystal worked with us through the whole process staying in close contact as we navigated all of the supply chain issues hitting the country right now. Highly recommend this dealer and these two for your next purchase.

Great experience. Lew and everyone else was so friendly and helpful. I give them a 10 across the board! I love my new car

this was my 2nd time going to this dealership for oil change for the coupon I had this was my worst of all experience I had was for oil change and check speaker making noise also rubber for driver side need to change it took over 2 hours for all this to happen also who helped me was not Friendly at all also didn't get the coupon or even washed my car when done also no one gave me car keys I had to walk around looking where my car was parked the most worst experience ever might not go there agian.

Did not enjoy my car buying experience. I felt the sales manager was bullying and obnoxious. He raised his voice when I did not agree to his offer. Such old school and out-dated tactics. Unfortunately cars were in short supply this year or I would have gone elsewhere.

While traveling to Nashville for the Music City Grand Prix in August we had a problem with our 2007 Honda CR-V. We had our CR-V towed to Music City Honda to have the problem diagnosed. We were told it was a starter failure and then later told we also needed a battery. We paid over $1000 for the starter replacement. When we returned to South Carolina, the problem replicated itself and I discovered it was due to problem with the ignition fuse, not the starter. I attempted to work with Kelly, the Service Manager to rectify the problem of being charged for a repair I did not really need, Kelly praised me for my demeaner and understanding, promising me multiple times that I would receive a call back with an honest answer for what happen here. Having patiently waited for over a month for a call back, I am now speaking out thru Dealer Rater and will be sending Press Releases to all local TV stations to see if they would like to take on a public interest story about Music City's apparent practice of completing repairs that are not necessary or not fully vetted by any real generally accepted professional trouble shooting procedures.

The list price of my vehicle was $47,090. That included destination and handling. For the upgraded floor mat etc packages we agreed on a walkout price of 51,514 which included tax. I purchased the extended warranty for 2695, Which should have brought my total to $54209.14. Through my own stupidity I did not catch the difference of an extra $1050. added on the paperwork .I had a migraine and trustingly signed the paperwork. I canceled the extended warranty and they have yet to refund the taxes they charged on that warranty. My own fault for not scrutinizing the paperwork but darn I feel so scammed!!! Never again will I buy from Music City Honda! Randall was a good salesperson and I do not believe the paperwork addition was his doing.

Worst service ever! If I could give no stars I definitely would! Not only was the car I got from them only drivable for 4 hours, they didn’t send my title or my tag to the right place after asking multiple times! So now not only do I have to tag my vehicle in the right county I also have to file for a lost title. 1/10 do no recommend this place!