Mullinax Ford of Kissimmee

4.8

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–6:00pm

Cars on the lot

195 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Mullinax Ford of Kissimmee are from Cars.com and DealerRater.com

648 reviews

Dealer doesn’t update online inventory often enough....

3.0
by David on Oct 18, 2021

Dealer doesn’t update online inventory often enough. Vehicle listed but wasn’t available. Slow to respond to inquiry. Dissatisfied with experience.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi David, Our inventory updates on the website several times per day so it can take 6-12 hours for a sold vehicle to be removed from the website. It can also take a few days for a sold vehicle to be removed from the listing sites like Cars.com and AutoTrader.com. I hope that helps!

None responsive and lack of knowledge

1.0
by Eric on Sep 10, 2021

I tried to give the place the benefit of the doubt but every time I keep getting no information or answers from anyone. I find it weird the internet sales specialist would use a gmail account and not a "ford" or "business" account to contact me about a internet build. Even when you put your order online you still have to give description of exact model you want accessory by accessory, shouldn't the website send them what it is exactly it is that I want. I called to make sure that the email from said person was real and they confirmed he was, when asked why they use personal account I just got a "I don't know". This is the same dealer that said I would have to pay 700 a month for a fusion with my trade in which is pretty crazy giving that I didn't own that much on trade in. Maybe one time this place was great but everyone here now seems to not know what they're doing and never giving a response back from email or phone once you reach out to them. I'm sure they're are some professional people but I guess I could not get them.

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 5.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Eric, I am sorry you did not get the best customer service in your communication with us. I looked in our database and could not find any record of you or the scenario you outlined. I would like to speak to you and gather some more insight into what happened so I can take the necessary steps to correct our staff and the processes for the future. We don't use Gmail for our communications so that was very concerning for me as well. Please give me a call at (407) 846-6000 or email me at gdeane@mullinaxford.com. I look forward to speaking to you soon. Thank you, George Deane, Sales Floor Manager

2020 Ford Explorer

1.0
by Tarek on May 28, 2021

dropped off my 2020 explorer to mullinx for service at 7am .for an oil change , drivers seat control arm that fell off side of seat , a/c making noise at times. and trans shifting into 2nd and 3rd gear hard. received a call at 1pm stating that my explorer oil change was completed and the control arm was ordered was for the wrong seat. and the a/c sound is a common sound. after I picked up my suv the explorer on board computer was still stating that the oil change was not completed . As soon as I pulled into my driveway the a/c stopped working . I will not take my suv back there

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Tarek, We are sorry to hear that your 2020 Ford Explorer is still experiencing issues. We'd like to have the opportunity to make things right. Please reach out to me so we can schedule an appointment for the appropriate tech to diagnose and repair your vehicle. Thank you, Greg Barton Service Director Mullinax Ford of Kissimmee 407 846-6000 ext. 2430 gbarton@mullinaxford.com

Good Job Tonia

5.0
by Scott Sullivan on May 08, 2021

Tonia Stewart was great. She knew more about the Ford tuck then most guys. Would recommend her to anyone purchasing a truck or car. She did was friendly and very informative.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Scott Sullivan, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us.

Jonathan Gonzalez is excellent

5.0
by Evelyn marcano on Apr 24, 2021

Our experience was very good, Jonatan González Di Roma is the perfect sales representative his attention is excellent and very fast helped us to buy two cars with him

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Go see Tonia at Mullinax Ford of Kississmee. She is an...

5.0
by sharickagray on Apr 18, 2021

Go see Tonia at Mullinax Ford of Kississmee. She is an awesome sales presentative: professional, down to earth, & she made sure I was taken care of. With being 12 hours away from the vehicle and not seeing it in person, Tonia made me feel very at ease about my decision to purchase. I love it and so glad to have had such a great buying experience with her! I high recommend her. Go see, Tonia!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Don't buy here. Robert Reed and Ashley in finance just...

1.4
by goldenbrenna on Apr 17, 2021

Don't buy here. Robert Reed and Ashley in finance just don't care. I have been lied to, discriminated against and played games with. I have bought two vehicles from this dealer in the past. Never again. Worst dealer ever. They are Sneaky and liars. Beware. Go to Jarrett Ford or Weickert Ford they are honest and fast and do not discriminate.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Excellent Car Buying Experience

5.0
by CrisP on Apr 15, 2021

Excellent car purchase experience with Robby Reed @ Mullinax Ford Kissimmee. Love my new Bronco Sport! From start to finish, my purchase and delivery was easy and flawless. Thank you, Robby and Jeff with the delivery.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Tonia Stewart

5.0
by Wanda LaF on Apr 15, 2021

Tonia is the best sales person there, she is courteous kind and caring have bought 2 vehicles from her in the past 5 years and about ready for another one

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Quality Service

5.0
by John on Apr 14, 2021

Had a great experience. Make sure to ask for Robert Reed, he was very nice and helped me find exactly what I was looking for!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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