Mountain States Toyota
Hours of Operation
Cars on the lot
Very unfortunate, but if you are buying from these guys,
Very unfortunate, but if you are buying from these guys, and you are out of state, don’t bother. They will not take you seriously. I called on a used vehicle without a reply, finally got in contact with a sales rep who did everything I asked, but wouldn’t send me pictures. Not sure why, but just flat out said “the photos on the website are going to be the best pictures” when they are not that great, and I asked for very specific pictures. Never the less, I was highly interested in the vehicle, and made that very clear to him. I asked him to send me numbers the next day, which he did, the numbers looked exactly how I wanted them to look. The manager even signed the document with the numbers on it. So, I asked what we had to do to seal the deal. Didn’t get a reply right away, but the sale rep did call me, but stated that they would not hold the vehicle for me, even if I put a deposit on it because, and I quote, “We need to take care of the local people first.” And told me that there was someone else that had come in that morning and looked at the vehicle, and was likely going to come back and buy it later that afternoon. I was very much at a loss for words, but I still offered to wire them the money for the car, I said I would sign documents electronically, I sent them a pre-approval letter from my credit union saying I had no issues getting the money for the car, and I would do whatever I had to do to get the deal done. Sales rep said he would talk to his managers, but didn’t think it would be possible. So, after a few minutes he called back and stated that they would not because “it’s the end of the month and we are such a high volume dealer selling 600 cars a month we just have to get it on the books for this month, and we don’t usually have any one electronically sign docs. But hey! If it’s available Monday maybe we can work something out.” - so I left it at that, and the sales rep texted me an update a few hours later, and stated they sold the vehicle. No apology, just basically a big middle finger. So, save yourself the time and find somewhere else to buy a vehicle if you are out of state. If you live in Colorado, by all means, shop these “people”. They’ll bend over backwards for you, and even sell you a car that someone else is interested in and actively trying to purchase. Absolute joke show, and clear where their priorities are. Hope this helps someone else from wasting their time with this place.
Randy Hendricks @ Mountain States Toyota
Ordered a new RAV4 XLE. It was a wonderful experience to work with Mountain States Toyota and Randy Hendricks!! Could not have asked for better help in choosing our new ride!! Came from out of state to make the purchase. It was challenging ordering a car online and via phone, but Randy helped make it pleasant and simplified the process so that we got exactly what we wanted!! LOVE our new ride!!
Monica H, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!
New 4Runner Purchase
I was pleasantly surprised at the overall purchasing of my new vehicle to be very calm and stress-free. Buying a car has never been one of my favorite things to do, but the salesman and the team he works with are great folks. I?d be happy to refer friends and family to this dealership.
Hi Kateri Kullman, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
We got lucky and purchased a new Rav4 from them! Our sales agent was helpful, but we pretty much knew exactly what we were looking for. I was disappointed that Toyota offers lease deals and financing deals but apparently this dealership ?doesn?t participate? in those. So even though I found them through Toyota?s website, they wouldn?t honor the deal on the Toyota website. We ended up purchasing the car and the dealership also wouldn?t honor the deals for purchasing the car because we didn?t finance, we purchased the car in full. This seems like a bait and switch type of situation? but, we needed to buy a car and it was the exact one we wanted and had been searching for. Other than that, it was a fine experience.
Hello Christine, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Juan Casillas is great.
Working with Juan Casillas on our new 4runner was a dream. He kept us updated on the status of the build every step of the way. He is always available for questions and we felt like he absolutely cherished our business.
Jesse Flores, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mountain States Toyota. We are always more than happy to assist you if anything else comes up. Take care!
Great Experience - Thank you Quin
My experience at the dealership was incredible. My salesman Quin was a big reason why. He was so personable and beyond knowledgeable. He made me sure I got into a car that not only fit my day-to-day lifestyle and also my budget. I am so happy with my decision in purchasing from Mountain States and will be recommending Quin to everyone.
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Mountain States Toyota in Denver is a clean, well-appointed and very professional dealership and everybody we dealt with from the receptionists to the finance people to sales was very pleasant. Our sales associate was Joe Solis. He was AWESOME. Very knowledgeable about our new Tundra, extremely warm and friendly, good sense of humor and was very fair and honest. We highly recommend this dealership and especially Joe Solis! Our 2022 Tundra is an incredible vehicle and we are VERY happy with it!
Paul Oppenheim, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
They don't negotiate
They have a great price for the car I'm interested in. They are unwilling to negotiate on my trade at all! I just want what my trade is worth. They offered 9k for a car that is worth 11.3k trade value with KBB. I'm not letting any dealership get my car for 9k and then put it on their lot for 15k. I might just buy their car without a trade...
I would like to look in to this situation for you, but I cannot locate your information in our system. It is extremely rare that we miss a trade-value by $2,000. Please give me a call to give me more details so that I can look in to this and find out why we were under value on your trade-in. You can reach me at (303)302-8888. – Tim Van Binsbergen – General Manager
Agradecimiento a Juan Casillas
Me atendió Juan Casillas para mi es el mejor vendedor que e conocido e comprado varios carro con él y la verdad que su atención y dedicación hacia los clientes es única, gracias Juan por ser una gran persona
Hola Yosdany Amigo, ¡nos alegramos de haber podido ayudar!
Great folks, great prices
My recent Tundra purchase is the 3rd vehicle purchase from Mountain States Toyota. Great folks to work with and great prices.
Don Heslop, thank you for your kind review; we are happy to pass along your comments to the team here at Mountain States Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!