Mountain States Toyota

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

111 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Mountain States Toyota are from Cars.com and DealerRater.com

3528 reviews

Very unfortunate, but if you are buying from these guys,

1.0
by Chase on Aug 04, 2022

Very unfortunate, but if you are buying from these guys, and you are out of state, don’t bother. They will not take you seriously. I called on a used vehicle without a reply, finally got in contact with a sales rep who did everything I asked, but wouldn’t send me pictures. Not sure why, but just flat out said “the photos on the website are going to be the best pictures” when they are not that great, and I asked for very specific pictures. Never the less, I was highly interested in the vehicle, and made that very clear to him. I asked him to send me numbers the next day, which he did, the numbers looked exactly how I wanted them to look. The manager even signed the document with the numbers on it. So, I asked what we had to do to seal the deal. Didn’t get a reply right away, but the sale rep did call me, but stated that they would not hold the vehicle for me, even if I put a deposit on it because, and I quote, “We need to take care of the local people first.” And told me that there was someone else that had come in that morning and looked at the vehicle, and was likely going to come back and buy it later that afternoon. I was very much at a loss for words, but I still offered to wire them the money for the car, I said I would sign documents electronically, I sent them a pre-approval letter from my credit union saying I had no issues getting the money for the car, and I would do whatever I had to do to get the deal done. Sales rep said he would talk to his managers, but didn’t think it would be possible. So, after a few minutes he called back and stated that they would not because “it’s the end of the month and we are such a high volume dealer selling 600 cars a month we just have to get it on the books for this month, and we don’t usually have any one electronically sign docs. But hey! If it’s available Monday maybe we can work something out.” - so I left it at that, and the sales rep texted me an update a few hours later, and stated they sold the vehicle. No apology, just basically a big middle finger. So, save yourself the time and find somewhere else to buy a vehicle if you are out of state. If you live in Colorado, by all means, shop these “people”. They’ll bend over backwards for you, and even sell you a car that someone else is interested in and actively trying to purchase. Absolute joke show, and clear where their priorities are. Hope this helps someone else from wasting their time with this place.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Randy Hendricks @ Mountain States Toyota

5.0
by Monica H on Jul 30, 2022

Ordered a new RAV4 XLE. It was a wonderful experience to work with Mountain States Toyota and Randy Hendricks!! Could not have asked for better help in choosing our new ride!! Came from out of state to make the purchase. It was challenging ordering a car online and via phone, but Randy helped make it pleasant and simplified the process so that we got exactly what we wanted!! LOVE our new ride!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Monica H, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!

New 4Runner Purchase

5.0
by Kateri Kullman on Jul 30, 2022

I was pleasantly surprised at the overall purchasing of my new vehicle to be very calm and stress-free. Buying a car has never been one of my favorite things to do, but the salesman and the team he works with are great folks. I?d be happy to refer friends and family to this dealership.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Kateri Kullman, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

New Rav4!

4.0
by Christine on Jul 30, 2022

We got lucky and purchased a new Rav4 from them! Our sales agent was helpful, but we pretty much knew exactly what we were looking for. I was disappointed that Toyota offers lease deals and financing deals but apparently this dealership ?doesn?t participate? in those. So even though I found them through Toyota?s website, they wouldn?t honor the deal on the Toyota website. We ended up purchasing the car and the dealership also wouldn?t honor the deals for purchasing the car because we didn?t finance, we purchased the car in full. This seems like a bait and switch type of situation? but, we needed to buy a car and it was the exact one we wanted and had been searching for. Other than that, it was a fine experience.

Customer service 4.0 Buying process 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Christine, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

Juan Casillas is great.

5.0
by Jesse Flores on Jul 30, 2022

Working with Juan Casillas on our new 4runner was a dream. He kept us updated on the status of the build every step of the way. He is always available for questions and we felt like he absolutely cherished our business.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Jesse Flores, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mountain States Toyota. We are always more than happy to assist you if anything else comes up. Take care!

Great Experience - Thank you Quin

5.0
by Jenny Tienken on Jul 30, 2022

My experience at the dealership was incredible. My salesman Quin was a big reason why. He was so personable and beyond knowledgeable. He made me sure I got into a car that not only fit my day-to-day lifestyle and also my budget. I am so happy with my decision in purchasing from Mountain States and will be recommending Quin to everyone.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Awesome dealership

5.0
by Paul Oppenheim on Jul 29, 2022

Mountain States Toyota in Denver is a clean, well-appointed and very professional dealership and everybody we dealt with from the receptionists to the finance people to sales was very pleasant. Our sales associate was Joe Solis. He was AWESOME. Very knowledgeable about our new Tundra, extremely warm and friendly, good sense of humor and was very fair and honest. We highly recommend this dealership and especially Joe Solis! Our 2022 Tundra is an incredible vehicle and we are VERY happy with it!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Paul Oppenheim, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

They don't negotiate

3.0
by Tom P. on Jul 28, 2022

They have a great price for the car I'm interested in. They are unwilling to negotiate on my trade at all! I just want what my trade is worth. They offered 9k for a car that is worth 11.3k trade value with KBB. I'm not letting any dealership get my car for 9k and then put it on their lot for 15k. I might just buy their car without a trade...

Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

I would like to look in to this situation for you, but I cannot locate your information in our system. It is extremely rare that we miss a trade-value by $2,000. Please give me a call to give me more details so that I can look in to this and find out why we were under value on your trade-in. You can reach me at (303)302-8888. – Tim Van Binsbergen – General Manager

Agradecimiento a Juan Casillas

5.0
by Yosdany Amigo on Jul 27, 2022

Me atendió Juan Casillas para mi es el mejor vendedor que e conocido e comprado varios carro con él y la verdad que su atención y dedicación hacia los clientes es única, gracias Juan por ser una gran persona

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hola Yosdany Amigo, ¡nos alegramos de haber podido ayudar!

Great folks, great prices

5.0
by Don Heslop on Jul 24, 2022

My recent Tundra purchase is the 3rd vehicle purchase from Mountain States Toyota. Great folks to work with and great prices.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Don Heslop, thank you for your kind review; we are happy to pass along your comments to the team here at Mountain States Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.