Mountain States Toyota

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
Closed

Cars on the lot

105 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Mountain States Toyota are from Cars.com and DealerRater.com

3505 reviews

Purchasing my new Toyota Tacoma

5.0
by Michael Collins Jr on Aug 13, 2022

The staff at Mountain states Toyota was incredibly professional and it was a real pleasure to work with them.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Best purchase experience!

5.0
by Emily Germond on Aug 12, 2022

Christian was the best sales associate. It was my first time buying a car on my own and he helped me through the process making it super easy. Thanks Christian!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Frustrating from start to finish

2.0
by Deborah Alper on Aug 09, 2022

Let's start with they don't answer their phone, don't return messages, can't get hold of anyone to talk to now that I paid them. Buying the car was a mess of miscommunication, non-communication, 'oh I forgot to mention that', after market items I specifically mentioned I didn't want that got installed anyway, and it goes on.

Customer service 1.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

On Friday, I discovered that the windshield wiper on the

1.0
by John on Aug 06, 2022

On Friday, I discovered that the windshield wiper on the driver's side of my Prius was broken. I needed it fixed quickly, since it was supposed to rain over the weekend. I spoke to a young man in service and explained that my problem could probably be solved in a matter of minutes by buying the part and having a technician install it. But he insisted that my only option was to schedule an appointment, and that there were no appointment slots available until the end of the month -- more than three weeks away. He was adamant that I had no other options. I called another Toyota dealer, which also had a full appointment schedule but got me in immediately and solved the problem (it took only a few minutes). Why was this so difficult, Mountain States? I already have a 105,000-mile service scheduled with Mountain States on Aug. 30, and now I'm seriously considering switching to that other Toyota dealer. Customer service? Very disappointing. Common sense? Completely lacking.

Overall experience 1.0 Does not recommend this dealer.

Best car prices

5.0
by Rafael Sosa Castro on Aug 05, 2022

Good customer service, mike and juan took care of us, second time there and they have always been very professional.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rafael Sosa Castro, thank you for taking the time to leave a review for us at Mountain States Toyota. We're happy we could meet your expectations! We hope to see you soon!

Very unfortunate, but if you are buying from these guys,

1.0
by Chase on Aug 04, 2022

Very unfortunate, but if you are buying from these guys, and you are out of state, don’t bother. They will not take you seriously. I called on a used vehicle without a reply, finally got in contact with a sales rep who did everything I asked, but wouldn’t send me pictures. Not sure why, but just flat out said “the photos on the website are going to be the best pictures” when they are not that great, and I asked for very specific pictures. Never the less, I was highly interested in the vehicle, and made that very clear to him. I asked him to send me numbers the next day, which he did, the numbers looked exactly how I wanted them to look. The manager even signed the document with the numbers on it. So, I asked what we had to do to seal the deal. Didn’t get a reply right away, but the sale rep did call me, but stated that they would not hold the vehicle for me, even if I put a deposit on it because, and I quote, “We need to take care of the local people first.” And told me that there was someone else that had come in that morning and looked at the vehicle, and was likely going to come back and buy it later that afternoon. I was very much at a loss for words, but I still offered to wire them the money for the car, I said I would sign documents electronically, I sent them a pre-approval letter from my credit union saying I had no issues getting the money for the car, and I would do whatever I had to do to get the deal done. Sales rep said he would talk to his managers, but didn’t think it would be possible. So, after a few minutes he called back and stated that they would not because “it’s the end of the month and we are such a high volume dealer selling 600 cars a month we just have to get it on the books for this month, and we don’t usually have any one electronically sign docs. But hey! If it’s available Monday maybe we can work something out.” - so I left it at that, and the sales rep texted me an update a few hours later, and stated they sold the vehicle. No apology, just basically a big middle finger. So, save yourself the time and find somewhere else to buy a vehicle if you are out of state. If you live in Colorado, by all means, shop these “people”. They’ll bend over backwards for you, and even sell you a car that someone else is interested in and actively trying to purchase. Absolute joke show, and clear where their priorities are. Hope this helps someone else from wasting their time with this place.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Toyota Tundra 2019

5.0
by Mark Beam on Aug 04, 2022

Had a very good experience, friendly staff and our salesman went out of his way to make our purchase as pleasant as possible. I wish I would have looked the Tundra over a little better before we drove it off the lot. We found some superficial things that might have impacted our final deal, however, not a deal breaker. (I was and is a used pickup)!!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Toyota Tundra 1794

5.0
by Clint Munoz on Aug 04, 2022

Had a wonderful experience I love my new Tundra! My sales person was great!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Clint Munoz, we are glad we could help! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Randy Hendricks @ Mountain States Toyota

5.0
by Monica H on Jul 30, 2022

Ordered a new RAV4 XLE. It was a wonderful experience to work with Mountain States Toyota and Randy Hendricks!! Could not have asked for better help in choosing our new ride!! Came from out of state to make the purchase. It was challenging ordering a car online and via phone, but Randy helped make it pleasant and simplified the process so that we got exactly what we wanted!! LOVE our new ride!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Monica H, thank you for your kind words and this wonderful review! Thank you so much again for your feedback! We hope you have a great day!

New 4Runner Purchase

5.0
by Kateri Kullman on Jul 30, 2022

I was pleasantly surprised at the overall purchasing of my new vehicle to be very calm and stress-free. Buying a car has never been one of my favorite things to do, but the salesman and the team he works with are great folks. I?d be happy to refer friends and family to this dealership.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Kateri Kullman, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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