Mountain States Toyota

Thank you juan casillas and fernando acosta for all your hep, for keeping me posted about every single question i got they have an answer, the truck that I bought was wonderful so i give a juan casillas and fernando acosta 5 stars dor the way they treated me very kind and professional 😀😀👍👍

Highly recommend Mtn States to everyone looking for a Toyota! Existing customer & never disappoints, each visit gets better & better. My recent purchase was beyond what I expected & that was all thanks to Jim Gallegos, awesome dude, great personality which made the whole experience smooth. He exceeded my expectations & delivered on his word. Pleasure to work with. Toyota team is very friendly & met my needs in every way! Thank you, Will definitely be back!!!

I'd like to recommend/commend Mountain States Toyota, and particularly Jim Gallegos, for outstanding sales service. Jim cut through all the BS and helped me order exactly what I wanted. No dealer $10 or $15K markup on the PRO like every other dealer, just a reasonable deposit good against the purchase price, MRSP, and a good deal on my trade in (2015 Trail Edition 4Runner). Jim said it might take 3-9 months due to the supply chain issues. I ordered it on July 28; he called me on September 12 and said "It's in" - I could not believe it! I love the color and off-road features, and technology. The Pro 4Runner is so full of every feature you could want. I thought about a Taco, but the 4Runner has so much more passenger room front and back, at 6'1" the extra room is perfect. The bottom line on my deal was $13-$14K less with 100K mile warrantee and service packages I ordered the other local dealer offered that was charging the premium markup. You just can't beat that. I appreciate Jim's and Mountain States down to earth approach on the making the deal - I think is was fair, and you can't beat the timing. Someone ahead of me may have gotten cold feet and cancelled, but, even if it had taken longer, it was still the best deal in town. If you are serious about a Pro-series Toyota, you need to call Jim. Plus think about this, the 2023 version is Solar Flare, check it out! I was torn, thinking maybe wait for a 2023, but I love this color and vehicle to death! Thank you Jim!!!

I’ve leased and purchased a car here and it’s been a positive experience. Paul Axt was incredibly communicative and made the lease buyout process incredibly easy! I got a deal I was happy with in a difficult used car market. Paul came in on his day off so I could purchase my car and I was incredibly appreciative! Would recommend him to anyone! My only other feedback for the overall staff, particularly those in accounting, would be to become more knowledgeable about Multiple Security Deposits. When I came in to lease my car 3 years ago almost no one knew how to handle MSDs. I know it’s not common but it’s something Toyota offers and can be incredibly advantageous for a customer looking to lease a car.

Went in lookung for a Toyota Tundra and was helped right away by Paula, she was very helpful and gave excepcional customer service and new what we wanted.

The sales person was super friendly, personable. However i didn't have as positive of an experience when dealing with the finance person. I never appreciate the scare tactics they use to pressure you into purchasing unnecessary warranties; doesn't make you feel great about buying your vehicle. Could clearly see their friendly demeanor change when told them i wasn't interested.

We had a great experience working with Doan Vu at mountain states toyota!! He was thorough, knowledgeable and very customer oriented which is rare for a car dealer!! I would definitely recommend this dealership and especially Doan with his expertise and experience in the car business. Overall a great experience and we will definitely come back here in the future.

I originally inquired here about a truck on their website, but it was unavailable. I received an email a couple of weeks later letting me know that they were receiving a shipment ot trucks soon and there was a discount. In this day and age and for a Tacoma, a discount. The staff was very friendly and responsive and I reserved an incoming truck. In less than 2 weeks it was in and the salesman was great. I set up an appointment to pick it up and he helped me do a lot of pre work before going in. The whole thing start to finish was very quick and Johnny was courteous, knowledgeable, helpful, and best of all not pushy on anything at all. I would definitely recommend Mountain States to anyone looking for a car and a great experience.

I recently bought a new 4Runner from Carl Porretti and I had a great experience. I went in alone which can be intimidating for anyone, but especially a woman, and felt that I was treated with honesty and respect through the entire process. Given how difficult it is to get new vehicles right now, I was super happy with how hard Carl worked to get me in exactly the truck that I wanted. He was honest and upfront the entire time which I really appreciated. I financed with Toyota as well, and Paul Floistad was absolutely a joy to work with. I wouldn’t hesitate to buy another vehicle from Mountain States after this experience

Tou was so nice and helpful in getting in into a New 4Runner. He explained all the details and answered ever question we had. Would go back again.