MotorMall

I was extremely disappointed with their customer service! I tried many times to contact them concerning their Nissan Sentra, I'm not aware of any return of my calls are messaging. Very unprofessional! I'm very Thankful that I did not do business with this company , because if the initial attempt to contact them was a reflection of their products( automobiles) then I would assume that this would be a disaster!!!!

I called the location earlier today about a car that was listed on this website they said yes it was there and I asked if the price listed was the price they were asking for it they said yes that was the price drove all the way there when I arrived a good 90% of the vehicles sitting on the for sale line had body damage or flat tires the vehicle I was inquiring about was a Cadillac SUV 2010 model they were asking $1,999 when I inquired about it once I got to the lot that's it oh that was sold last week or that was sold two weeks ago or that was sent to auction so I asked about the other 15 that they had listed for sale at that price and they said they have none listed that price any longer they all went to auction the cheapest one that they say they had on the lot was $4,999 that is a far cry from the original price that they were advertising online when I informed him that with them advertising vehicles at one price and then trying to sell you vehicles $2,000 more is just down right false advertisement at which point he got up and walked away from me I recommend anybody that would consider going to this location reconsider and go somewhere that has a reputation for doing good not a reputation for being scam artist don't believe me look at the rest of the reviews that they have if I could give less than one star I would give them a negative 20 beware they are the typical wolf and sheep clothing in advertising cars for sale

Went today and the vehicles showing online are not in their lot. Meaning they aren't updating inventory on this website. Alot if the cars had completely flat tires. I've never been to a car lot that opporated in this state so we didn't stay long. However the employees were friendly and were prompt about meeting up.

No one answers the phone when you call them and it seems to be automated responses from a computer when they text you. Didn’t want to waste my time driving there

they have tele-marketers answering phones who speak poor English and know nothing about the cars advertised Originally told me they could take car to nearby mechanic since I am hours away...after I made the mechanic appointment, they said they could not take it since nobody physically works at the dealership. VERY STRANGE!

Call about BMW X-5 and if availed was told it was then rented car to drive 2-1/2 hours to Jacksonville…. There was no X-5 white. First person said no X-5 then next salesman said it was a scam and someone keeps posting pictures and talking to Customer till they get their location which there’s no car, then a woman said it was sold just last night but help me with another type car…. Biggest. Game of bait an switch !!! I lost whole day and 200 in travel to be cheated.. Now I know they are piers and cheats cause 3 different stories to boot

No reply about my vehicle enquirery. It’s been weeks and still have not heard back

Service was horrible. False advertising. People was all over the place upon arrival. No one assisted me

Company can only sale vehicles in person. Not by phone and deliver vehicle to you. Must be in person purchase, but doesn't mention this factor in advertisement.

Unfortunately I had to rate the new star because it won’t let me leave Zero stars! Was sent pictures of a 2003 Chevy Avalanche and was told to come and test drive it. I drove 2& 1/2 hours for it. We get there and the truck was in the back not running with no transmission in it, tires all flat, front end tore off, hood up and parts missing, garbage and carpet in the bed of the truck and the inside covered in rat feces and smelled like urine, the interior was stained and wet. The girl who called herself Brittany was very unprofessional. When I told her that a gentleman named Alfred told me to come in and test drive it, she said he's just with the call center. They advertise they do financing but they said they only take cash (not that I was interested in financing anything with them). Every Vehicle on that Junk Yard Lot had some sort of damage or issue but the pictures on the site show something very different. Everyone there was very rude and we were told to call the police when I asked for the owner's name. I received a phone call two days later from a guy calling himself " Bad Boy" asking me what I was interested in. Also found out that the finance company they go through is owned by the same person or a relative. They have several different entities (most of their licenses are not active in the State of Florida) under this business which is why they are still able to operate. Unfortunately for the companies like Cars.com and others who advertise for them will eventually get a bad name because of Motor mall or whatever they call themselves. They should be fully investigated and shut down!