Morrie's West Bend Honda

3.2

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–12:00pm
Sunday
Closed
Sales
Monday
8:30am–8:00pm
Tuesday
8:30am–8:00pm
Wednesday
8:30am–8:00pm
Thursday
8:30am–8:00pm
Friday
8:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Cars on the lot

45 cars available See all Cars

Dealership reviews

3.2
Rating and reviews of Morrie's West Bend Honda are from Cars.com and DealerRater.com

25 reviews

Bought a 2016 Cadillac Escalade (45k vehicle) and I

1.0
by Amanda on Apr 30, 2022

Bought a 2016 Cadillac Escalade (45k vehicle) and I haven’t even had it for 6 months. after a complete inspection at another dealership (needed brakes already) I was told all my shocks and my air ride suspension were leaking/blown and that my front tires are worn down to the cords due to a misalignment. Looking at roughly $6,000 in repairs in less than half a year because they don’t inspect and repair. I WOULD NOT recommend buying from this dealership, there is clearly no inspection process on vehicles they bring in. They’re here to buy as cheap as they can and flip as fast as possible without any concern for safety of others. Avoid this company at all costs!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

Dishonest purposely. I am as serious as can be. These...

1.0
by ForeverGrateful on Jan 27, 2022

Dishonest purposely. I am as serious as can be. These people treated me like a stupid girl who wasn't worthy of a reasonable interest rate or that I had no idea of how to buy a car. For one credit check they put "9" inquires on my credit record in 2 minutes or less. I know the car sales game but these people were so disrespectful and then when I asked why they did it - they blamed me like I had it coming!! I was overwhelmed how they were able to be so interested to get me in there & then stab me in the back while Im sitting there. This is not about the dealership this is about people making the Choice to behave badly at the expense of the human being. Sad so really sad this goes on :(

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I have not bought many vehicles in my life but I have...

5.0
by Juscalmesweet1 on Oct 14, 2021

I have not bought many vehicles in my life but I have worked in customer service for decades. Morrie's Honda in West Bend provided us with great service. Our sales person Sam was very attentive. Ed and Elvis were great on the financing end. While we only bought a 2008 Ford Escape they took care of us as though we were buying a new 2022 vehicle. The price we got was also a great one. The same vehicle two years newer with 80,000 more miles sold for $200 more at another dealership. We will visit Morrie's the next time we are in the market for a vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

If I could give -0- stars I would.My husband and I had...

1.5
by Meghan on Aug 06, 2021

If I could give -0- stars I would. My husband and I had been looking for a good used Jeep Wrangler. Morrie's had one for sale, and we decided that even though we live over 3 hours away, we would make the drive and purchase this Jeep. I was a bit nervous going into it sight-unseen, but Ryan (the saleswoman) told me that they have a very thorough inspection process and that she was confident that this Jeep was in good shape. That reassured me tremendously. Upon arrival in Wisconsin we took the Jeep for a test drive. Returning to the dealership and looking over the paperwork we noticed that during the inspection they had marked a box for a leak of some sort. When questioned about this we were told that the technician who had done the inspection was "their pickiest one", and that "if he marked that box, any other technician wouldn't have". So if there WAS a leak, it would be no big deal, very minor, part of buying a used car. We purchased the Jeep and returned home. Naturally, we took it in to our mechanic for an oil change and a general safety inspection. The results we got back were infuriating. We now have a $1300 repair bill because of Morrie's, and they refuse to take any responsibility for selling us something they obviously knew needed this much work. Our mechanic even found a bearing rolling around in our Jeep that didn't even belong to our Jeep! Explain how the pickiest technician at Morrie's missed that one? A few days later I received an email from Morries, wondering how the Jeep was doing and if we had any questions. I laid out my concerns and feeling of deep disappointment, and copied the GM, Brad. I never got a response to this email, so two days later my husband called them. He was told by Ryan that she would have the GM call my husband that day. We waited two more days (with no contact from anyone at Morries) before calling again. Oddly enough, they claimed that they "hadn't received my email" even though I REPLIED TO THE ONE SENT TO ME. My husband was told by Brad, the GM, that he would look into it and we would hear back from them within an hour. At the time of this review, he has yet to hear back. I've purchased many vehicles in my life, and have NEVER been treated this poorly by a dealership. My husband works in sales and I own a small business, so we understand what customer service looks like. Morrie's doesn't have it. Save your money, and shop elsewhere.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Save yourself repair fees, shop elsewhere!

1.0
by Meghan on Aug 06, 2021

If I could give -0- stars I would. My husband and I had been looking for a good used Jeep Wrangler. Morrie's had one for sale, and we decided that even though we live over 3 hours away, we would make the drive and purchase this Jeep. I was a bit nervous going into it sight-unseen, but Ryan (the saleswoman) told me that they have a very thorough inspection process and that she was confident that this Jeep was in good shape. That reassured me tremendously. Upon arrival in Wisconsin we took the Jeep for a test drive. Returning to the dealership and looking over the paperwork we noticed that during the inspection they had marked a box for a leak of some sort. When questioned about this we were told that the technician who had done the inspection was "their pickiest one", and that "if he marked that box, any other technician wouldn't have". So if there WAS a leak, it would be no big deal, very minor, part of buying a used car. We purchased the Jeep and returned home. Naturally, we took it in to our mechanic for an oil change and a general safety inspection. The results we got back were infuriating. We now have a $1300 repair bill because of Morrie's, and they refuse to take any responsibility for selling us something they obviously knew needed this much work. Our mechanic even found a bearing rolling around in our Jeep that didn't even belong to our Jeep! Explain how the pickiest technician at Morrie's missed that one? A few days later I received an email from Morries, wondering how the Jeep was doing and if we had any questions. I laid out my concerns and feeling of deep disappointment, and copied the GM, Brad. I never got a response to this email, so two days later my husband called them. He was told by Ryan that she would have the GM call my husband that day. We waited two more days (with no contact from anyone at Morries) before calling again. Oddly enough, they claimed that they "hadn't received my email" even though I REPLIED TO THE ONE SENT TO ME. My husband was told by Brad, the GM, that he would look into it and we would hear back from them within an hour. At the time of this review, he has yet to hear back. I've purchased many vehicles in my life, and have NEVER been treated this poorly by a dealership. My husband works in sales and I own a small business, so we understand what customer service looks like. Morrie's doesn't have it. Save your money, and shop elsewhere.

Customer service 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Went in to look at a vehicle we found online. Ended up...

5.0
by Rark on Jun 28, 2021

Went in to look at a vehicle we found online. Ended up test driving that one and a Chevy Equinox. Jonas had come up to us as soon as we were looking at vehicles, but worked with what we were looking for. After taking test drives, we went in to discuss info. We were given the opportunity to take a 24 hour test drive and fell in love. Both Jonas and Ed, the manager, were phenomenal to work with. Never once did they push us, but showed us options and were realistic about what to expect and what was available. Called in the next day to let him know that we were going with the Equinox, and they worked on paperwork and everything. Probert in the business office worked directly with our credit union to get everything needed for our loan. My trade in had the security bolts on and the service department was already closed for the night. Ed had me come back right away the next day once he got my original plates off to put on the new vehicle. As soon as I pulled up, he was meeting me at the door. He knew I had to leave quickly to get to a funeral, and had me in the car so that as soon as he was done, I could leave. It was the smoothest and easiest car buying experience I’ve ever had. Great service, great experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Honda CRV 2021

5.0
by Daniel on Jun 08, 2021

I am always blown away by the great and humble service that I received from Daniel! I have bought a new 2019 Honda Civic last year and Daniel helped me then as well. I never felt pressured and all of my questions were answered without hesitation. I will most likely always be a loyal customer to Morris’s in West Bend.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Poor service for advice!!!

1.7
by STUART RENTSCH on May 17, 2021

Just a question, how to clear low tire pressure indicator, want me to drive 40 miles and a appointment, bs, probably something simple to clear code, can't even talk to a service manager!

Customer service 1.0 Buying process 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sir, you reached a main switchboard that is not located at our store. For safety precautions, they advised you to come in. I am the general manager. My name is Brad. You can reach me directly anytime at 262-357-9002. We definitely didn't mean to make you angry enough to leave this review. We will always be cautious when your question involves your safety. If you have a leak in your tire, call me, we will patch it on the house. You have never been to our dealership, I assure you, you will have a great experience here. I look forward to seeing you!

Buy Be Aware

1.0
by Tom W on Apr 27, 2021

Below is what I wrote concerning Morrie's West Bend Honda. Their manager Brad Kreiss has his facts wrong. I never spoke to you Mr. Kreiss. I still have your dealership's rep's voicemail if you would like to hear it. I am correct with my facts. I would suggest that your dealership stop their practice of buying used cars for sale (if that is your current practice). It is my opinion that you will lose customers such as myself by not being upfront and honest. April 26, 2021 Buyer Beware: I had a truck for sale. Morrie's West Bend Honda called me and said the dealership would want to buy my truck and could give me full asking price. I said that I had already bought a new vehicle, but they said they still would purchase my truck. I had it priced at a fair price. It was a joke, they did not even come close to my asking price. They wasted my time. I am not sure if this is common practice for them to do, but be aware if it is. Dealer Response Sir, I am the General Manager, Brad Kreiss. I contacted you to purchase your truck. Your response was, "you're not going to pay my price". I said, "I will get back to you in the morning with an offer". Upon researching your listing, we realized you are asking over retail book for this truck! We try to keep the cost down for our customers. While we don't intend to argue with you, and definitely don't want to insult your business practices, we strongly feel that charging our customers over retail book isn't the right thing to do. We are sorry if we upset you and we wish you the best.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Sir, again I am sorry you had a bad experience. I personally was the person reaching out to purchase your vehicle. I'm sorry we couldn't make a deal but again, that doesn't mean our business practices are poor. We have customers who don't want to pay our price everyday. They aren't bad people. Sir, I wish you well.

Buyer Beware of Morrie's West Bend Honda: I had a truck...

1.0
by tswenzlaff on Apr 26, 2021

Buyer Beware of Morrie's West Bend Honda: I had a truck for sale. Someone from Morrie's contacted me and said the dealership would be willing to buy my vehicle at asking price (I had it priced at a fair price). I took my truck to the dealership and they did not even come close to my asking price. I don't know if this is a common practice for them to get you into their dealership, but I never plan to ever buy a vehicle from them in the future.

Overall experience 1.0 Does not recommend this dealer.
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