Moore Chrysler Jeep Fiat

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Randy Dominguez headshot

Randy Dominguez

Sales Manager 4.8 (249 Reviews)
Dealer Experience 33 years
George Tellez headshot

George Tellez

Finance Manager 4.8 (233 Reviews)
Steve Sand headshot

Steve Sand

Sales Manager 4.9 (221 Reviews)
Dealer Experience 32 years
Dealership Experience 22 years

Cars on the lot

51 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Moore Chrysler Jeep Fiat are from Cars.com and DealerRater.com

2536 reviews

Fast and good service Fred have the time for help you and...

5.0
by Alanmphelps89 on Jan 14, 2022

Fast and good service Fred have the time for help you and choose the best Jeep and explained all the extras you can get

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

When you come to the dealership ask for Fred !!!!

Customer focusBuilds confidence in determining vehicle...

5.0
by Robert Lopez on Jan 12, 2022

Customer focus Builds confidence in determining vehicle selection and best offer Friendly and respectful throughout the process from first inquiry to driving off the lot.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to leave a review for us at Moore Chrysler Jeep Fiat. We're happy we could meet your expectations! We are stoked you had a great experience! If you have any further questions, please give us a call. We're always happy to help!

Inquiring about a used vehicle Im out of state and hoped...

2.0
by Hrvatskee on Jan 12, 2022

Inquiring about a used vehicle Im out of state and hoped he could provide info/assistance on transportation His tesponse was “ how you plan on doing that”? Maybe he was having a bad day Please take your happy pill Btw- They charge $475 “ doc” fee and $875 “ dealer prep” which is just exttra profit

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hi, Thank you for bringing this to my attention. We take customer satisfaction very seriously and we would like to learn more about your experience with our team. Would you please reach out to me at your convenience? Best, Martha Aynes Customer Experience Manager 623-972-6004 martha@mooreauto.com

Thank you for your attention to this and hope it serves to make your dealership more responsive to customer needs rather than treating customers as a nuisance

I really just want to be able to buy this car But keep getting ignored

We are so sorry to hear about your experience, that is not how we want any guest to feel. The Doc fee is an Arizona mandated fee unfortunately. Our Dealer Prep is any and all fixes that may have been required to ensure the vehicle is road safe and good to go for our guests but are more than happy to work with you on that! We deeply apologize for the miscommunication and appreciate you giving us a chance to earn your business!

Please email me privately on this Thanks

Dealership never made good on this Contacted Gm who never responded Actually went to the “ online express purchase” to initiate purchase Received confirmation of order for vehicle being processed Received email following day stating vehicle sold I will be filing formal complaints and reviews to any and all agencies/ parties in interest

They made the process so easy. I was in and out within an...

5.0
by TRSAUSEDO on Jan 10, 2022

They made the process so easy. I was in and out within an hour. So happy with my new wrangler!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, It makes us happy that you encountered an easy and timely process whilst working with our team. We hope that you enjoy your Jeep Wrangler and thank you for choosing Moore Chrysler Jeep Fiat. Please know that we are always here should you need us.

We had a very quick and easy experience. Our salesman was...

5.0
by msc8705 on Jan 07, 2022

We had a very quick and easy experience. Our salesman was knowledgeable and not pushy which made the whole dreaded car shopping thing very pleasant.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your quick and easy car-buying experience with us! We truly appreciate your positive feedback, and we are looking forward to taking care of any of your auto needs in the future. Enjoy your new ride!

My son was interesting in buying his first car at 19. He...

2.0
by Djmrg on Jan 06, 2022

My son was interesting in buying his first car at 19. He went to this dealership and worked with Fred Flores and secured a deal on a 2014 Jeep Cherokee Trailhawk. It was advertised on their site at $15,995. He was given a deal sheet listing the price, add ons and offer on his trade. He came home to ensure it was okay and we gave him some pointers on trying to negotiate, but ultimately were okay with the price. He returned the very next day after calling the dealer to let them know he was coming and asked if they could lower the dealer prep fees. He was not only told no but they came out with a new deal sheet that was $500 more than the originally advertised price of the vehicle, now at $16,495 claiming the safety inspection they did resulted in a part that was needed that has adjusted the price in the middle of a deal. He literally had a deal sheet for a lower price that was now not available. Perhaps the dealership shouldn't a. advertise the vehicle at a price prior to inspecting it b. give a deal sheet before they are confident in their costs. Either way this is simply a bait and switch situation and my son is crushed. What a horrible experience for a 19 years old to have on this first car purchase. When we emailed the sales person and the dealership leadership there was no response to several contact events. This of course is something we want to report here, to the BBB, the FTC and of course the AZ State Attorney Generals Office. I would probably be very leery of buying a used car here.

Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Hello, We have received your review and a member of our team will be following up. Best, Martha Aynes Customer Experience Manager 623-972-6004 martha@mooreauto.com

Highly recommended!

5.0
by Barbara on Jan 06, 2022

Fred in sales and George in finance we both awesome! I love my new jeep! The communication was great and they treated me with the utmost customer service. Thanks again!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Barbara, It makes us happy that our Sales Department was awesome and communicative whilst working with you. We hope that you enjoy your Jeep and thank you for choosing Moore Chrysler Jeep Fiat. Please know that you are always welcome here.

We just stopped in to check a vehicle that we saw online...

5.0
by Ron on Dec 23, 2021

We just stopped in to check a vehicle that we saw online with the options that we were interested in and were greeted by Rick Watson. Rick gave us the best buying experience that we ever had. We would definitely recommend him and Moore Jeep Dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your review! We'll be sure to let everyone who helped you know how awesome they are and how well they did with your experience!

The experience went very smooth and quick. I've never...

5.0
by Jafunkrock on Dec 22, 2021

The experience went very smooth and quick. I've never bought a new auto before without the long waiting and negotiating. Great experience

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

This was the most painless car buying experience we've...

5.0
by ccc on Dec 19, 2021

This was the most painless car buying experience we've had in the last 40 years. Fred was a joy to work with. Finance, too, was great. Everyone was laid back, patient and thoroughly answered all of our questions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your review! We are glad we could make your car buying experience something to remember.

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