Moore Chrysler Jeep Fiat
Hours of Operation
Cars on the lot
It was the smoothest and fastest car buying transaction
It was the smoothest and fastest car buying transaction ever: I went to look at the available Wranglers, and get a test drive: I ended up picking up a car that was arriving in 2 weeks. We did some preliminary paperwork that took 30 minutes. When the car was ready for pickup, it took only 30 minutes to complete. I was able to trade in my old jeep and got a good price for it!
I wish we would have gotten the type of service these
I wish we would have gotten the type of service these other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to have a routine service, but turned to find out there were other issues. Issues that were covered under warranty that expired two weeks prior. We asked if there could be any exception because previous Jeep dealerships had kept pushing it off. Now, we know this current dealership shouldn’t have to fix other’s mistakes but it’s the way they dealt with the situation that was truly upsetting. Again we asked if there could be some exception or discount. Keep in mind my boyfriend dropped off his car late June/early July 2021. He got his car back on December 17, 2021 only after he requested for it back. We would go weeks without hearing from anyone on any status. Anytime he would call it would always be the same response: “Oh, we’re still waiting for response from higher-ups.” But this was the same response every month. Countless times they said they’d call my boyfriend back on a certain day, but they didn’t. They didn’t miss following up with him by one or two days, no they would just not call him back at all until he reached out to them. Sadly, a lot of this poor communication experience came from their service director, Dustin Shepard. Every time we called we would get his voicemail or secretary. We tried emailing him numerous times, but maybe got one reply back. My boyfriend even went down to the dealership. He spoke with a couple gentlemen and asked to speak to Dustin. They walked to the back offices and came back with the same answer that he was in a meeting. My boyfriend was there for almost 2 hours and Dustin couldn’t even bother to greet him after stringing us along for months! Also, keep in mind they haven’t even gotten to the original reason we brought the car in to be serviced. We were still waiting on an answer about the warranty. Additionally, all these months we had to rely on one car - putting way more mileage, wear and tear, gas on this one car! We expressed this at the end of August but they didn’t care - no offer for compensation or anything. They could drag their feet and not pay any mind to how it was affecting us. The lack of urgency and care was incredibly disappointing. My boyfriend finally gave up and wanted to explore selling it which was advised to him by Dustin. They said they would give him a quote. We waited forever to get a quote and never got one. We finally decided to just take the car back with no service being done on it. But when we went to pick it up the battery was dead! Did they offer to replace it? Nope. They seemed happier to get rid of us if anything. Honestly this experience would just have been better if they told us they were unable to honor the warranty right away instead of dragging their feet for six months. Or even just a follow up call every other week just to show we were still a priority and that they actually cared. After all these reviews they can’t even bother to contact us to provide us some type of goodwill gesture. If you value your time and want to feel like you matter as a customer, do not take your business to this dealership.
Cars are still too expensive, but it was an easy
Cars are still too expensive, but it was an easy experience with our sales person.
Thank you for taking the time to share your feedback as it helps us improve our customer's overall experiences at Moore Chrysler Jeep Fiat. If there is anything further you would like to share please reach out to me at a time that is convenient for you. Thank you for your time. Kimberly Hyde Customer Care 623.972.6004 email@example.com
What a pleasant experience, start to finish.
What a pleasant experience, start to finish. Hank made this very easy and was very helpful. Very happy and I have the Jeep I wanted. Thank you
We're glad your experience at our store went so well! Thanks for letting us know with your review!
First time Jeep owner.
First time Jeep owner. Really appreciated Sue’s knowledge and professionalism. My Jeep came in on time as promised. All of our requests were met. This was a very positive experience.
We're happy to hear you were satisfied with your experience here. Thank you for taking time to let us know with your review!
Sue is the bomb…extremely helpful and no bull!
Sue is the bomb…extremely helpful and no bull! She knows her vehicles and has a lot of energy even after a long day. Thanks Sue!
Thank you for taking time to leave us a review! We're glad you enjoyed your time here with Sue at Moore Chrysler Jeep!
Best of the best Brian is the man will use again and the
Best of the best Brian is the man will use again and the rest of the team was amazing too
We're glad to hear Brian is doing great as usual! Thank you for taking time to leave us a review!
I had a great experience!
I had a great experience!! Rick was awesome and so patient with me even after I changed my mind. He took the time to make sure I left there with the Jeep that was right for me and what I really wanted. George in finance was a rockstar and I would tell anyone looking for great service and an honest dealership to go here to buy their next ride!!
Thank you for taking time to tell us about your experience! We're happy to have served you, and even more glad you enjoyed our service!
They were good to work with.
They were good to work with. Chris was an awesome salesman! I would recommend them to others.
We thank you for sharing your great review for our Sales Team here at Moore Chrysler Jeep Fiat. We strive to provide our customers with the best service possible. We value your business.
Professional and courteous staff helped make the purchase
Professional and courteous staff helped make the purchase of my new vehicle an enjoyable experience.
Thank you for taking time to leave us a review! We're glad you enjoyed our service!