Moore Chrysler Jeep Fiat

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Randy Dominguez headshot

Randy Dominguez

Sales Manager 4.8 (249 Reviews)
Dealer Experience 33 years
George Tellez headshot

George Tellez

Finance Manager 4.8 (233 Reviews)
Steve Sand headshot

Steve Sand

Sales Manager 4.9 (221 Reviews)
Dealer Experience 33 years
Dealership Experience 22 years

Cars on the lot

0 cars available
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Dealership reviews

4.7
Rating and reviews of Moore Chrysler Jeep Fiat are from Cars.com and DealerRater.com

2536 reviews

I have bought 3 vehicles from this dealership in the last

5.0
by gregnbrandyb on Apr 05, 2022

I have bought 3 vehicles from this dealership in the last year and a half. They make the process painless. Love our sales people Henry and Josh. Pete and George in financing are amazing too. This is the only place we would deal with when needing a vehicle!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing your wonderful review of our Sales Team here at Moore Chrysler Jeep Fiat. We strive to provide the best service possible for our customers. We value your business Kimberly Hyde & Miranda Burris Customer Care 623.972.6004 623.972.2300 x243 kimberlyh@mooreauto.com mirandab@mooreauto.com

Very clean, helpful, and friendly.

4.0
by allisonbay82 on Apr 05, 2022

Very clean, helpful, and friendly. Good selection of cars and honest salesmen. Made us feel 10x better compared to the other dealerships we’ve been to.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your positive review. It is fantastic to know that our Sales Department could meet your expectations. Thank you for choosing Moore Chrysler Jeep Fiat, and we look forward to your next visit. Kimberly Hyde & Miranda Burris Customer Care 623.972.6004 623.972.2300 x243 kimberlyh@mooreauto.com mirandab@mooreauto.com

Experience was 10/10.

5.0
by josh_short1991 on Mar 29, 2022

Experience was 10/10. I would recommend friends and family to purchase from Moore. I will buy here again in the future.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

From the moment we pulled in, we had a professional, low

5.0
by Scottj on Mar 29, 2022

From the moment we pulled in, we had a professional, low pressure sales person that was very helpful. She and finance worked within our time constraints and we left with a new Gladiator.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The staff was amazing from start to finish.

5.0
by psparks0 on Mar 29, 2022

The staff was amazing from start to finish. We were shown the vehicles we we interested in and not pressured to do anything. All of our questions were answered and ever after the purchase the staff continued to ask what else we needed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They have a kind and knowledgeable staff, work together

5.0
by Survivor Lady on Mar 28, 2022

They have a kind and knowledgeable staff, work together well and treat you like friends and family.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Matt was a pleasure to work with from start to finish.

5.0
by maleect on Mar 26, 2022

Matt was a pleasure to work with from start to finish. He was helpful and friendly, and I didn't feel pressured during the process. I built my Jeep, so had a several month wait for it. The wait was longer than anticipated, apparently due to the microchip shortage. Matt was always pleasant and remembered who I was when I would call in to check on the status.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Luigi B.

5.0
by nuclearwinter512 on Mar 25, 2022

Luigi B. Was a great salesman and treated my mother and I with the upmost respect and kindness. 10/10 would purchase again

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking time to leave us a review! We're glad you enjoyed our service!

It was the smoothest and fastest car buying transaction

5.0
by KT on Mar 23, 2022

It was the smoothest and fastest car buying transaction ever: I went to look at the available Wranglers, and get a test drive: I ended up picking up a car that was arriving in 2 weeks. We did some preliminary paperwork that took 30 minutes. When the car was ready for pickup, it took only 30 minutes to complete. I was able to trade in my old jeep and got a good price for it!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I wish we would have gotten the type of service these

1.0
by Kam17 on Mar 23, 2022

I wish we would have gotten the type of service these other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to have a routine service, but turned to find out there were other issues. Issues that were covered under warranty that expired two weeks prior. We asked if there could be any exception because previous Jeep dealerships had kept pushing it off. Now, we know this current dealership shouldn’t have to fix other’s mistakes but it’s the way they dealt with the situation that was truly upsetting. Again we asked if there could be some exception or discount. Keep in mind my boyfriend dropped off his car late June/early July 2021. He got his car back on December 17, 2021 only after he requested for it back. We would go weeks without hearing from anyone on any status. Anytime he would call it would always be the same response: “Oh, we’re still waiting for response from higher-ups.” But this was the same response every month. Countless times they said they’d call my boyfriend back on a certain day, but they didn’t. They didn’t miss following up with him by one or two days, no they would just not call him back at all until he reached out to them. Sadly, a lot of this poor communication experience came from their service director, Dustin Shepard. Every time we called we would get his voicemail or secretary. We tried emailing him numerous times, but maybe got one reply back. My boyfriend even went down to the dealership. He spoke with a couple gentlemen and asked to speak to Dustin. They walked to the back offices and came back with the same answer that he was in a meeting. My boyfriend was there for almost 2 hours and Dustin couldn’t even bother to greet him after stringing us along for months! Also, keep in mind they haven’t even gotten to the original reason we brought the car in to be serviced. We were still waiting on an answer about the warranty. Additionally, all these months we had to rely on one car - putting way more mileage, wear and tear, gas on this one car! We expressed this at the end of August but they didn’t care - no offer for compensation or anything. They could drag their feet and not pay any mind to how it was affecting us. The lack of urgency and care was incredibly disappointing. My boyfriend finally gave up and wanted to explore selling it which was advised to him by Dustin. They said they would give him a quote. We waited forever to get a quote and never got one. We finally decided to just take the car back with no service being done on it. But when we went to pick it up the battery was dead! Did they offer to replace it? Nope. They seemed happier to get rid of us if anything. Honestly this experience would just have been better if they told us they were unable to honor the warranty right away instead of dragging their feet for six months. Or even just a follow up call every other week just to show we were still a priority and that they actually cared. After all these reviews they can’t even bother to contact us to provide us some type of goodwill gesture. If you value your time and want to feel like you matter as a customer, do not take your business to this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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