Moore Chrysler Jeep Fiat

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–8:00pm
Tuesday
8:00am–8:00pm
Wednesday
8:00am–8:00pm
Thursday
8:00am–8:00pm
Friday
8:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–6:00pm

Sales Team

Randy Dominguez headshot

Randy Dominguez

Sales Manager 4.8 (252 Reviews)
Dealer Experience 33 years
George Tellez headshot

George Tellez

Finance Manager 4.8 (236 Reviews)
Steve Sand headshot

Steve Sand

Sales Manager 4.8 (224 Reviews)
Dealer Experience 33 years
Dealership Experience 22 years

Cars on the lot

0 cars available
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Dealership reviews

4.7
Rating and reviews of Moore Chrysler Jeep Fiat are from Cars.com and DealerRater.com

2548 reviews

Go Elsewhere

1.0
by Kim K. on Jul 03, 2022

I purchased a 2012 Subaru Forrester from this dealership mid-December 2021. I was guaranteed there had been a thorough inspection of the vehicle. Within 48 hours of my purchase the battery was completely dead and there was a great deal of corrosion on the battery terminals. Recently, the car began making a knocking sound. Fortunately (I thought) I had purchased a warranty for a little over three thousand dollars, so I took the car to a Subaru dealership for diagnostics and repairs. They informed me I needed: *A new short block *A new coolant pipe because of rust *A new oil pan because of rust and damage *New struts because they’re worn (not covered at all by the warranty) *New sway bar links because one is completely broken and the other is close to breaking (not covered at all by the warranty) As far as the block is concerned, the warranty company, Zurich, needed my permission to tear down the block to see which component failed as all the components are not covered by the warranty – despite what the Moore financier told me. He said, “Anything that may go wrong under that hood is covered”. If Zurich doesn’t cover the short block, I’m on the hook for $5,500 plus the $1,200 in labor to tear down the short block. Additionally we have the struts and the sway bar links which should have been thorough inspected before this car went out on the lot, and Subaru has quoted a repair price of about $1,000 for those two issues. I still owe over $13,000 on this car. I feel I have been completed ripped off by this dealership. It is clear that nothing was inspected on the car before it was sold to me.

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Kim, At Moore Chrysler Jeep Fiat, we appreciate you taking the time to share your review. Customer satisfaction is very important to us, and we would like to address your sales experience. Would you kindly reach out to us so that we may have a conversation? Thank you, Kimberly Hyde & Miranda Burris Customer Care 623.972.6004 623.972.2300 x243 kimberlyh@mooreauto.com mirandab@mooreauto.com

Bought a used car in December 2021 that had been

1.0
by Kim K. on Jul 03, 2022

Bought a used car in December 2021 that had been "thoroughly inspected" only to have the battery die within 36 hours (terminals were corroded) and 6 months later the sway bar links broke, the struts are shot, the oil pan and coolant pipe are both rusted and damaged. The warranty they told me would cover "everything under the hood" was not sufficient at all. I feel absolutely ripped off by this dealer. I don't believe they ever even looked under the hood before putting it in their lot. BEWARE.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Kim, Thank you for taking the time to share your feedback. Customer satisfaction is very important to us at Moore Chrysler Jeep Fiat, and we would like the chance to address your sales experience. Would you please reach out to us at your convenience? Regards, Kimberly Hyde & Miranda Burris Customer Care 623.972.6004 623.972.2300 x243 kimberlyh@mooreauto.com mirandab@mooreauto.com

Hello, I am including two emails I sent to Spencer Fredlund which explain in detail my sales experience. 12/29/21 Good Morning, Mr. Fredlund, I was at your dealership on December 19th after my X-Terra blew a head gasket and I was in an immediately need of an AWD car as I live in Flagstaff. I was impressed with your salesperson, Chris Wesley, and found him to be forthcoming and not pressuring at all. Because I was purchasing a(n unplanned) car right before Christmas and I was not prepared to buy a new one, I felt I found the perfect temporary solution and I assured Chris I would be back to purchase my future new car from him. One of the major selling points for me was that Chris assured me that as a family owned business, Moore went over the car with a fine tooth comb and would never let a customer off the lot that was not road worthy. Within 36 hours my battery died and could not be recharged. I realize batteries are unpredictable things, but when we pulled out the old one, the sides were bulging and that didn’t just happen in one week. In the meantime, your employee, Nate, contacted me to tell me that they forgot to do an emissions inspection and I needed to come down there and get one and pay for it. I told Nate that I was not willing to forego one of my holiday vacation days to come back down to Phoenix to rectify a mistake that someone made there – unless there was a financial advantage for me to do so. Nate explained that this would be the only emissions inspection I would ever need to do – which I know, because I live in Flagstaff and we don’t need them here. I also explained to Nate about the battery dying, and he said it wasn’t covered in the warranty – again which I already knew, but it would have been good customer service to reimburse me for it since it was completely dead within a week. Anyway, since Nate was unable to provide me with any financial incentive, apparently someone is driving up tomorrow to pick up the car, leaving me a loaner car, taking my car down for the emissions test, bringing it back and driving the loaner back down to Phoenix. I asked Nate to make sure that when my car was returned, it had a full tank of gas. Nate balked and responded that they were not going to “steal my gas” and they’d return it as full as when they got it. Now, I am not happy with the customer service I have received. While I do greatly appreciate the loaner car, I am not happy that additional mileage will be put on the car and feel the least the dealership could do is return my car with a full tank of gas. On an additional note, the car has been slow to start and I am worried the starter is going out on it. Is there any chance you can test it while it is down there? I did purchase a warranty, but would prefer to have it checked out lest I get stranded out in the snow somewhere. Thank you so much for your time. I do appreciate any consideration you might give me in this situation. Sincerely, Kim Kalas 6/17/22 Dear Mr. Fredlund, I purchased a 2012 Subaru Forrester from your dealership mid-December 2021. I was guaranteed there had been a thorough inspection of the vehicle. Within 48 hours of my purchase the battery was completely dead and there was a great deal of corrosion on the battery terminals. Recently, the car began making a knocking sound. Fortunately (I thought) I had purchased a warranty for a little over three thousand dollars, so I took the car to a Subaru dealership for diagnostics and repairs. They informed me I needed: *A new short block *A new coolant pipe because of rust *A new oil pan because of rust and damage *New struts because they’re worn (not covered at all by the warranty) *New sway bar links because one is completely broken and the other is close to breaking (not covered at all by the warranty) Did anyone actually look under this car at all? As far as the block is concerned, the warranty company, Zurich, needed my permission to tear down the block to see which component failed as all the components are not covered by the warranty – despite what the Moore financier told me. He said, “Anything that may go wrong under that hood is covered”. I have put 2,000 miles on this car and there was only a quart and a half of oil in it. There are no leaks, no smoking, no oil in the coolant which can only mean that your dealership sent me out the door with this vehicle that had been “thoroughly inspected” with a quart and a half of oil. If Zurich doesn’t cover the short block, I’m on the hook for $5,500 plus the $1,200 in labor to tear down the short block. Additionally we have the struts and the sway bar links which should have been thorough inspected before this car went out on the lot, and Subaru has quoted a repair price of about $1,000 for those two issues. You are welcome to call Liam at the Flagstaff Subaru Service Center (928-522-6386) to verify my claims. I still owe over $13,000 on this car. I feel I have been completed ripped off by your dealership. It is clear that nothing was inspected on the car before it was sold to me. So here’s the question Mr. Fredlund, is your dealership going to make this right? I am certain you don’t want this sale to be representative of your business and I wanted to give you the chance to make it right before I pursue other avenues. I await your timely response. Sincerely, Kim Kalas 7/6/22 Please let me know if you would like any clarification on anything. I think at minimum I should be reimbursed for the bulging battery, the rusted and damaged oil pan and coolant pipe, and the sway bar links and struts. Those items should have been examined when the car was "thoroughly gone over", and the fluids should have been topped off - meaning there should have been more than a quart and a half of oil. I did receive a check for $200.00 to cover my deductible for the $3,000 warranty I purchased. Thank you for your time. Kim K.

So no response as of yet so I'm moving on to the Consumer Protection Agency.

Great dealership.

4.0
by Sheryl on Jun 29, 2022

Great dealership... takes care of their customers. Sue was phenomenal and made sure we had everything we needed. Financing was a breeze!!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.

Our experience was outstanding!

5.0
by sfroysland on Jun 23, 2022

Our experience was outstanding! Brian was attentive and helpful from the beginning to the end of our experience. Thank you for making our Jeep purchase an amazing experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our Moore Chrysler Jeep Fiat Sales Team is delighted you had an outstanding experience with us. We are pleased that you received attentive and helpful service throughout. Thank you for taking the time to share your review!

Spencer and Joel were great to deal with.

5.0
by usrsman on Jun 19, 2022

Spencer and Joel were great to deal with. No pressure sales and the entire purchase was done through the internet. This is a great dealership to purchase your next Jeep from.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My salesman Joel was exceptional.

4.0
by MYSTAR_58@MSN.COM on Jun 08, 2022

My salesman Joel was exceptional. He explained the vehicle to me with as if he built it himself

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for the four-star rating! We appreciate your review very much.

Thanks for the four-star rating! We appreciate your review very much.

Thanks for the four-star rating! We appreciate your review very much.

Thanks for the four-star rating! We appreciate your review very much.

Hank, Chris and Spencer were great!

5.0
by Karen on May 29, 2022

Hank, Chris and Spencer were great! They made buying a car straightforward and simple. Thanks!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Congrats on your new vehicle and welcome to the Moore Chrysler Jeep Fiat Family! It gives us great pride knowing that you felt comfortable with our staff and that your car buying experience was straightforward and simple! We look forward to working with you again.

The sales person was great he knew the product, answered

4.0
by jillquas on May 28, 2022

The sales person was great he knew the product, answered all my questions and took his time with me. The only reason it was not 5/5 is due to the length of time it took to get the vehicle from ohio to arizona. Not their fault but very frustrating.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.

Brian was EXCELLENT!

5.0
by bethmlee on May 10, 2022

Brian was EXCELLENT!! There was an A/C issue with the car we drove and after it was checked by the mechanic, the A/C was repaired and new compressor was installed! We love our new car! The only drawback was the $890 Prep Fee…

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

In order to deliver the best experience possible, we try to set high expectations for ourselves here at Moore Chrysler Jeep Fiat. We're so glad to receive your 5-star review. Our Service Department is available should you require any extra help in the future. Safe driving!

Moore Chrysler Jeep made my buying experience fast and

5.0
by spec.lewis on May 04, 2022

Moore Chrysler Jeep made my buying experience fast and easy, I can't believe how fast it was with no run around, all things were straight to the point, it only took me two days to receive my new car, thank you Moore

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we are so pleased to learn our Sales Department provided you with a fast and easy car buying experience here at Moore Chrysler Jeep Fiat and we're grateful we had the opportunity to serve you. Thank you so much for your kind words and your five-star review is greatly appreciated.

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