Monroe Nissan

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–6:00pm

Sales Team

Justin Balanga headshot

Justin Balanga

General Manager 3.4 (5 Reviews)
Dealer Experience 21 years
Dealership Experience 1 year
Dasean Riley headshot

Dasean Riley

Sales Consultant (2 Reviews)
Ryan Anahory headshot

Ryan Anahory

Sales Consultant (1 Reviews)

Cars on the lot

32 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Monroe Nissan are from Cars.com and DealerRater.com

255 reviews

Warning: considering reading all the way through.Monroe...

1.0
by jrmackey6 on Dec 31, 2021

Warning: considering reading all the way through. Monroe Nissan was very pleasant at first until we had issues with our purchase on a Nissan Rogue. The following day we noticed a couple issues with the vehicle and mentioned it to the sales person, sales manager, and service manager. They responded that these noises were completely fine. Note: you can only return the car in one week according to the general manager, so this kept us liable for the car until after deadline. After the deadline they admitted the car had issues and began to repair the issues. Issues were as follows: transmission/engine erratic, driver side mirror faulty (noisy with wind), part of brake mechanics were not working on either side of the car. As you can tell this was very concerning and enraging that a brand such as Nissan was willing to “make a quick buck” off me and my family, and potentially putting us in danger. Warning: This whole process is a long read as they were extremely unhelpful in as many ways as “professionally” possible. As they began to repair the issues that were a Original concern they did not document unfortunately. They attempted to repair the car a total of 3 undocumented times, and 2.5 documented times. The reason I included a “.5” times is the final repair was a unorthodox repair Before the final repair Nissan has drug this process out a total of 4 months and 7,500 miles on our car that we did not drive. We maybe had our car for 3 weeks of the four months. We originally asked for a buy back after they admitted these issues, so we could potentially get another car from them, but they already scammed me and got my money so they pretended I was a gnat that would eventually go away. I have been told that the car would not make the 100,000 mile warranty and I would be okay by a sales manager because I would get my money back from cooperate; completely disregarding my families safety. As they tried to make me pay for repairs that were original concerns from the first day. There is plenty more! A whole 4 months worth of shady Nissan employees. From poor responsiveness, unprofessionalism, and conniving behavior. Please consider any other dealership, but if not GOOD LUCK!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I have taken my Titan in for service multipole times. The...

5.0
by nickd on Oct 18, 2021

I have taken my Titan in for service multipole times. The Service Advisor Rebecca is outstanding. She is prompt. Always tell me what's going on with my truck. Advises me on what I should do next. She also looked out for me on my last visit by giving me a coupon on my fuel filters as they are expensive. I go back to this dealership for all my work just because of her. If you need service as for Rebecca.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your kind review; we are happy to pass along your comments to Rebecca here at Monroe Nissan! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

Nissa Monroe set the bar across the board for a perfect...

5.0
by tiff.caliboso on Sep 30, 2021

Nissa Monroe set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Justin Balanga was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, it really means a lot to us that you took the time to write such a positive review about Monroe Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We hope to see you soon!

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Southern 441 Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Took my vehicle for a service and end up getting a brand...

5.0
by Lynette Erasmus on Sep 08, 2021

Took my vehicle for a service and end up getting a brand new car because that is just how great the staff is at Monroe Nissan. Ryan made the whole process smooth and easy. And yet again i am a very happy customer. Friendly staff and helpfull in any way.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

My wife and I went in today with the intention of buying...

1.5
by Dancharger on Aug 27, 2021

My wife and I went in today with the intention of buying a new sentra.was told by jose we could get the best price.well the sticker was 22000. The total with tax and all dealer charges which were most all dealer markups came to over 28000. Dollars.what an insult,really?28k.i will buy same car elsewhere for less.this is gouging at its finest.shame on you monroe nissan.ill be sure to let my friends and neighbors know about your great deals.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

They take care of what needs to be done to my car and...

5.0
by eychambers57 on Aug 18, 2021

They take care of what needs to be done to my car and offer suggestions as well. Everyone is always so nice, friendly and professional.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are pleased to hear of your experience with us here at Monroe Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Safe travels!

Initially was pleased, but was promised several things...

1.0
by nicrenee88 on Jul 22, 2021

Initially was pleased, but was promised several things and lied to. The only thing they cared about was making the sale! Not a good experience for me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello nicrenee88. I am very sorry that you feel this way and even more upset that you were lied to. I can assure you that this is not the way Monroe Nissan does business and that we want to make it right. Can you please contact our General Manager, Justin Balanga, at your earliest convenience? He would like to speak with you personally. (980) 313-8334. Thank you very much!

They claim express service: totally untrue. I visited...

1.0
by omar.sahir65 on Jul 02, 2021

They claim express service: totally untrue. I visited Nissan service on July 1st for oil change and I experience the worst customer service ever . My car was ready to be pick up and I had to wait 45 minutes to drive off. If I had not get the sales manager involved I would probably have waited for at least one hour or more. The employees were so rude unfriendly started from the service manager to the woman sitting behind the cashier. These employees fail to meet the customer expectations in term of service quality and response time. Every year, businesses lose millions $$$ because of an attitude of employees including poor service quality.

Overall experience 1.0 Does not recommend this dealer.

Jacob is the man had excellent customer service never a...

4.8
by Zaiahraphael97 on May 28, 2021

Jacob is the man had excellent customer service never a dull moment very funny guy appreciate the time and the effort deserves bonus lol again thanks man good luck to you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we're glad to hear our staff took such great care of you! Here at Monroe Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

If you ask me, Jacob is the right blend of "sales" and...

5.0
by pxxmatt on May 08, 2021

If you ask me, Jacob is the right blend of "sales" and "consultant" : attentive to what I wanted, deep desire to help, personable, and enthusiastic about Nissans and in this case, particularly the Rogue. His depth of knowledge about the Rogue's features was very impressive. I highly recommend him !

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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