MINI of Portland

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–7:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
11:00am–6:00pm

Cars on the lot

41 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of MINI of Portland are from Cars.com and DealerRater.com

436 reviews

Do not take you car to them

1.0
by Tyker on Mar 09, 2022

If I could give this a ZERO star I would. We came in and paid over $5000 to fix our car. 3200 of it was stuff they found upon inspection. Once we got it back , a month later, my radio did not work. I tried to call and emailed them as well and noone ever returned call. Now fast forward from Dec to now. My car once again started to smoke and smell like burning oil. I took it to my mechanic and he looked and called me with pictured and said that there was no way they had fixed what they said thwy fixed that I needed to call and ask for a refund because they were not honest with us. So I called them and they said bring in the car and we will have loaner. So we traveled over 2 hours to take the car and upon arrival from minute one we were disrespected, talked down to, Accused of lying and then told we had to pay for a diagnostic and put our card on file for the loaner. They were condescending and even pulled us into their office to explain why they(Rob the service manager and Andrew the consultant,)had a right to be in fight mode. I called my mechanic and he was trying to explain to them what he found and once again was rude to the mechanic to the point that my mechanic told them that they were unprofessional and needed to trest people with respect. Thwy said thwy wouldn't refund my money but then said they would give us a partial and literally only gave us 1/8 of the cost thwy changed to mess my car up worse than before. I DONOT recommend them at all. Do not buy from them. They are not honest or respectful.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

They won’t care for you unless your affluent

1.0
by Thehumblechain on Jan 28, 2022

I’ve been a life long mini customer. Due to Covid hardships and some complications around a name change my credit score has suffered. I’m sure a lot of people can understand hardships due to Covid. Francis could use training on being empathetic and more polite to his customers. I’ve bought twice as expensive as what I was asking for finance for and was told I had to provide proof of income an 3 references. Never have I ever had to do this. The offer also didn’t take into consideration the amount I wanted to put down and had astronomically high interest rates for a market that wants to give people loans to stimulate it. When I mentioned this to Francis he said he wasn’t the bank and “just sold awesome Mini’s”. That’s all I heard. Nothing else. What an arse.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello Athena, I’m sorry to learn of the hardships you have experienced and would like to apologize on behalf of our team member for coming across to you as insensitive. I can assure you this is never how we intend for our customers to feel. However, the terms in which outline the financing provided to customers are out of our hands. If you have any continued questions or concerns please reach out to me directly and I would be happy to speak with you. Thank you, 503-291-4901 Roger Botton General Manager

Exceptional Service Experience

5.0
by Heather on Jan 31, 2020

From drop off to pick up, the service was exceptional. My Advisor, Ed Zeissler, was very friendly and made sure I knew exactly what was needed and happening. He answered all of my questions was very personable. The tech, Rick, sent me a video of the vehicle inspection as he did a walk around and discussed my brakes. It was fantastic! I never see the underside of my car. I just felt very at ease and taken care of. I love my Mini and the piece of mind that comes with the knowledgeable friendly confident service that backs it.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

MINI of Portland Service Department - Excellent!

5.0
by Bailey P on Jan 25, 2020

The MINI of Portland service department always provides excellent customer service. I never feel taken advantage of, or feel like Im over paying for something. I wouldnt want to go anywhere else!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Raychel Gainey

5.0
by Jalynn on Jan 20, 2020

I'm so happy with my repairs. Raychel and the technician were awesome!!! I have already recommended this dealer to a friend

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

super convenient service process.

3.7
by Karen on Jan 18, 2020

I appreciated the technology use to send and show the video of the undercarriage and tire wear.

Customer service 4.0 Quality of repair 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Mike Schweizer

1.0
by Michael Schweizer on Jan 16, 2020

Great dealership. The experience at Mini of Portland (MPDX) was outstanding. From Ryan Dooley (sales) to Bryn Weigel (finance) they were both very personable and professional. Even though buying a used 2014 Mini I felt like my wife and I were treated as customer Number 1. The young women at the reception desk were fun to talk to and other staff we came in contact with were equally engaging. I feel like we got a fair deal and we are quite happy with our Mini. MPDX appears to only keep higher quality vehicles and do a thorough cleaning and comprehensive maintenance prior to putting on the sales lot.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does recommend this dealer. Did purchase a vehicle.

Great service!

5.0
by Myrna on Jan 14, 2020

Everyone at Mini of Portland was fast, friendly and super helpful. They explained everything in detail and completed the work very quickly!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Retired

5.0
by Susie Luther on Jan 08, 2020

Because the wait is long , I always wish the seating is more comfortable. Otherwise, Im pleased with the service.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Personable experience

4.8
by Ravyn on Jan 06, 2020

Krista was all I could have asked for in my experience as an anxious and unexpected car shopper. We spent nearly 5 hours together researching and finding the perfect car for me. This included multiple back and forth trips to their car warehouse, unconditional patience with me and listened to my wants and needs. Mini is my car home for life.

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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