Mike Toler Chrysler Dodge Jeep RAM FIAT

4.9

Hours of Operation

Service
Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
9:00am–5:00pm
Sunday
Closed

Cars on the lot

2 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Mike Toler Chrysler Dodge Jeep RAM FIAT are from Cars.com and DealerRater.com

275 reviews

Appreciative

5.0
by A. George on Oct 13, 2016

Very professional and determine to satisfy customer. Great experience and thankful for all their help and patience.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Albert!

Amazing Experience

5.0
by KarimK on Sep 18, 2015

This is not my first time buying a car or a new car. Toler and My salesperson K.C. Made this a wonderful experience. I initially went in about 5 or 6 months before I was ready. I like to take my time and research. I met K.C. on this day and made it clear that I was not ready to buy that day. He asked the obligatory "is there anything we can do to make this happen today" and when i said now that was it no pushing. He then helped me look at vehicles, answered any questions I had and overall just was a great sales person. During this search I went to 3 other dealerships. None of them understood the meaning of the words "not buying today" were overall rude or dismissive and pushy. This is why I decided to make my purchase at Toler. Fast forward to the day I was ready to purchase. I went in and K.C. was ready to help. I put down my deposit and ordered the vehicle exactly as I wanted it. During the 2 months it took for 2016 production to start and for the Vehicle delivery to happen the dealership and K.C. kept me advised of any updates and answered many questions. K.C. Answered questions on his day off and was extremely pleasant always. Day of delivery was K.C.'s normal day off. He came in and worked that day so he could be there when I took delivery. When he initially called me to let me know the car was there he told me it would be ready a few hours later than I needed to pick it up. When I mentioned this he asked me to give him a few minutes and moved the car up several hours for me. The finance department is not like the typical dealership finance department that makes you feel horrible and stressed out. Both of the young ladies I dealt with were professional and had the best customer service skills I have seen from financial departments in car dealerships. This is not a great dealership. This is an AMAZING dealership. All the staff was always pleasant and attentive. I never felt like an imposition like some of the other dealerships I interviewed. I hope this extends to their service department if I ever need it. My familys next car purchase will be from Toler. Even if I have to travel to get it from them.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Karim! Thank you for the amazing review. Our entire staff does an awesome job on a daily basis and we truly appreciate the fact that you took the time to acknowledge them. We thank you and think you are pretty amazing too. Happy trails!!! Sherrie

Amazing overall expericance!

4.8
by Charlie C on Sep 01, 2015

Dreading the experience of purchasing not only one..but two new vehicles, I was not looking forward to my recent adventure. Our situation was a little different, we were trading in a paid off pickup and a Jeep with a outstanding loan. Kevin McCarthy is one of a kind. From the moment we explained our situation to Kevin, he showed incredible patience and honesty. I realize I am not the easiest person to sell too however, Kevin and the group at Mike Toler had genuine concern that left us with a great experience. Example... I get an email from Kevin one morning at work about different RAM 1500's he has been combing through to find one that met all of my criteria, and when I open the link (which had me curious), there is Kevin in a video he personally made that walked me through the truck! The effort was beyond anything I expected! This is the kind of service you get when the primary concern isn't high profit margin or number of vehicles sold, its customer satisfaction. The sales manager, Gary, went out of his way to make sure we had a great deal and put us in two great new vehicles. Gary ended up calling in a favor from an out of town dealership just so I could get the truck I was looking for, (which isn't uncommon I understand) however, he made the wait and inconvenience worth my while. Overall, I am completely happy with my experience with Mike Toler and Kevin "The Jeep Guy". I can only hope that the next time I purchase a new vehicle, those guys are still around.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wow! Now THAT is a great review! Thank you Charlie C for the kind words as well as your TWO recent purchases. We spoke with Kevin the Jeep Guy, Gary and the rest of the crew and they told us that they appreciate the extra effort you put forth to express your gratitude as well. Something about donuts and coffee ;) Based on your typical long-term ownership history, we look forward to seeing you again for your new truck in 2027. Thanks again Charlie C! Enjoy your sweet new truck!

Wrangler Unlimited

5.0
by Tim D on Aug 31, 2015

KC is a fabulous salesman- outgoing, friendly, and willing to go the extra mile. He even drove a car over to my business so I could see it! Alaina made out financing and actual purchase process very painless. I would recommend buying from this dealership wholeheartedly.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Tim D - words cannot express how much we appreciate BOTH your business AND this great review. We think that KC and Alaina do a great job for the dealership and are pleased to hear that you agree. And that whole thing about KC driving the vehicle to your place of business - most consider that going the extra mile but for KC that is just about par for the course in terms of service. Tim D, enjoy your sweet new ride and please do not hesitate to contact us when it is time for service or if you need anything further. Thanks again!

Excellent service, painless car buying

5.0
by Go Irish on Aug 21, 2015

Kevin is a fabulous salesman- outgoing, friendly, and willing to go the extra mile. He even drove a car over to my house so I could see it because I was stuck with napping children! Alaina made out financing and actual purchase process very painless. I would recommend buying from this dealership wholeheartedly.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the great review, Go Irish! All of us here at Mike Toler Chrysler Dodge Jeep RAM truly appreciate it. And thank you for your business as well. We are pleased to hear that both Kevin AND Alaina were able to make your recent purchase a painless one. If we have told customers this once, we have told them a million times - please do not be bashful. Let us know if we can do anything to help you in the future. It is our stated goal to make your ENTIRE ownership experience as painless as the process of the purchase. Thanks again, Go Irish. Enjoy your sweet new ride!

Straight forward dealership experience

5.0
by JDC on Aug 14, 2015

I was a repeat customer, and chose to do business with Kevin again. Before heading the to the dealership I did my research and I knew what my vehicle was worth, along with what their vehicle should sell for. This made my it easy when it came time to make an offer to Gary, the General Sales Manager. As expected, the dealership was clean, the staff was freindly, and the vehicle was clean and ready to go when I showed up for the test drive. Kevin is a vey outgoing person and will work hard to make sure you have all your questions answered, and that you get the service you need. We didn't haggle over the price because my research had already identified a fair selling price for their vehicle, and a resonable trade-in price for my vehicle. Before taking delivery of my vehicle I told Kevin that I will be back one day to buy a new truck for my wife and I. Though, that will be when we both have 300,000 miles on these vehicles first, or we win the lottery. My recommendation: Do your research first. Know what you want. Thoroughly test the vehicle you're looking to buy. Ask the important questions. Know what the loan value for the selling vehicle is supposed to be, and don't go over that amount. Know what your vehicle is worth, and don't settle for less than that. Go with your gut. If the salesman/staff are rude, pushy or dodge your questions, then move on. You can find dealers who will "earn" your business.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the repeat business and the great review, JDC! All of us here at the dealership truly appreciate it. We spoke with Kevin and he told us that the way you went about purchasing your Tahoe was fantastic. He said that while he thoroughly enjoys working with ALL KINDS of customers, folks like yourself are his favorite. You knew what you wanted and what you wanted to pay which made his job super easy. Gary said he enjoyed working with you as well. We hope that we see you sooner than 300,000 miles - whether it is because you won the lottery or because you simply stop in to say "Hi." And thank you for your sales tips. As Kevin told us, it is one thing when we tell folks to do their research ahead of time but it often resonates a little louder when it comes from a fellow customer. Thanks again, Jeremy!

The better dealership!

5.0
by Gene on Aug 10, 2015

Thanks Sherri, and Kevin for helping me get the truck I wanted with no hassle! The staff at Mike Toler are knowledgeable, friendly, up-front, and honest and because of this even though the dodge dealer in Jacksonville came in at a slightly lower price I stuck with the team at Toler. You just can't beat the piece of mind that comes with honesty and good customer service.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the great review, Gene! All of us here at Mike Toler Chrysler Dodge Jeep RAM truly appreciate it. We spoke with Sherrie and Kevin and they enjoyed working with you. Sounds like you made a wise purchase and now own a truck that is more than capable of handling the tough tasks you plan to tackle. Please remember - our "honesty and good customer service" does not end when you drive of our lot. That is actually the point at which our relationship with you BEGINS. Please let us know what we can do to help you in the future. Thanks again Gene. Enjoy the new truck!

Painless Sales Experience

5.0
by Jamily on Aug 01, 2015

As a woman I'm always nervous about the car buying experience. Kevin M. made it a pleasant experience and found me the car I wanted. They didn't have the one I wanted on the lot and he didn't try to steer me to buy something they had. The car was in Raleigh, they picked it up the next day and Kevin personally delivered to my house and picked up my trade. Highly recommend Kevin M and MTCDJ to everyone.

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the great review, Jamily. All of us here at the dealership appreciate BOTH the kind words AND your business. We spoke with Kevin M. and he told us that he got a "hot tip" that you "knew some folks" at the dealership and that we should roll out the red carpet to make you feel welcome. We do that anyway but we are pleased to see the extra effort did not go unnoticed. Welcome again to the Mike Toler "Jamily" - (Jeep + Family) and please let us know what we can do to help you further. Have Fun Out There!

Best Dealer in town !!!!!!

5.0
by J. Dove on Jul 25, 2015

First I would like to thank Kevin and Sherrie. I appreciate the service you gave to me, I knew what I wanted and Kevin just helped me so much in explaining everything about the van . I would recommend this dealer to everyone that is looking for a new or used car. When we had completed the deal and was getting ready to leave, I thought it was very nice that some of the other saleman came by and congratulated me on buying my van. That was awesome!!!!! Kevin today I put gas in my van and found the bucks you left for Brenda and I it wont fill it up but it's a start, thank you (smile). Again I want to thank you !!!!!!!!!

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

J. Dove - thank YOU for the great review as well as your business! We truly appreciate both. We also appreciate your service to our country as well as the fact that you drove about 90 minutes to see us. We spoke with Kevin and Sherrie and they said that the pleasure of meeting you was ALL theirs. J. Dove, we are pleased to hear that you experienced our family environment first hand. If you ever need anything - anything at all - please do not hesitate to contact us and we will happily do what we can to be of service. Thanks again, J. Dove!

Excellent

4.6
by Rick on Jul 13, 2015

Kevin,Sherri and everyone involved made our car buying experience a pleasure. Extremely satisfied with all aspects of service. Will definitely recommend Toler to friends.

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks for the great review, Rick. Short AND sweet! All of us here at the dealership hope that you have many safe miles with your new ride. Thanks again!

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