Mike Piazza Honda

Was told I would get called when a needed part would come in and if wkuld take roughly 24 hours. 3 days later....still no call and I had to call them. Not sure who answered the phone but they were Not from this country. Mr russo was courteous but did not convert consistent information throughout the process. Expected more.

No one showed me how too use any of the options for starters Had too ask for gas it was below 1/4 Original Salesman never thanked me for purchase After signing the financial papers no one was there too tell me where the car was. What was next. Just left standing there.

Service Dept gave the impression that I was valued as customer. This was done in the midst of a pandemic... highly recommended! The service was prompt

Staff was very nice. Very happy with purchase. Would highly recommend anyone thinking of purchasing a Honda vehicle to check out this dealership. 5 star service😀

Brought my 2004 Accord in for check of exhaust system and they looked at it for no charge and referred me to Low Cost Exhaust to get fixed, after informing me that my tail pipe had rusted. Had taken to Midas and was told I needed to replace exhaust system, even though I just had inspected in May. Thank you service department for your quality service.

Quick and reliable service with friendly employees. I have had no issues going to have my inspection and oil change done through their service department.

Not only was Mike in service kind, prompt, and unbelievably helpful, but he went above and beyond for assisting me and my family. I couldn't be happier dealing with such a fine employee.

All of the service people who helped me with my issue (router and brake pads) were very responsive and polite. I was very happy with everything they did for me.

Since September 2019, my vehicle has been in and out of the service shop for the same reason, battery drained while vehicle is parked. On the first occasion, they gave me a bogus diagnossis. First, they stated that the problem was a cracked battery terminal. They replaced the terminal but I had to pay for the battery. Second, they stated it was a problem with a valve that remained open and a software upgrade was needed. They did the upgrade and recharged the battery at no cust. Third, they assured me that the radio/ sound system had a short in it and needed to be replaced. They charged me for a new sound system and replaced the battery. Through all this, I've been charged for parts and service fees. It is obvious that this repair center does not know what they are doing. On the fourth time, after explaining the problem to the Service Manager, they took my vehicle did some diagnostics on the electric system and found nothing wrong. Thus, they charged the battery and considered the problem fixed, no charges this time. I would never recommend this dealership service to anyone. This is the second vehicle I purchased at this dealership for I previously trusted Mike Piazza Honda in Langhorne PA. for their past service, I had never experienced service problems with my previous vehicle. Nevertheless, their quality of service is at present is less that deplorable.

Social distancing with masks, process was long ( but it always is). Did not feel pressured. Everyone was professional and courteous and as helpful as they could be.