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Treva. The sales girl was awesome. My wife is pregnant and she went out of her way to make her comfortable. And we had some finance problems and josh bleckler. Stepped in and got it done Awesome place
Thank you for your positive feedback, from all of us here at Midway Nissan!
So my 2013 altima was issued a recall on the xxxxty
So my 2013 altima was issued a recall on the xxxxty headlights , it was a classaction thing, I thought for sure my lights would be eligible for new headlights Since I have to drive with my brights on at night but of course was told they are fine, so i will just drive with my brights on if i crash my car o well i mean the reason they took nissan to court was because the headlights are so bad.the rep at midway told me not only are the headlights on global backorder but they cant even get them,I asked him how much the headlights where he told me 425$ A PIECE!!SO anyways washed my car the night before took it down in the morning got it back drove home .an today on my break i work from home I noticed a crack in my bumper if you pushed it in you couldnt notice it at first so i know it happened at midway i havent done a dam thing since i took it there.called midway was told managers in a meeting .all day long left a message no response.They are always screwing me a/c knobs broke charged me a thousand bucks for 2 knobs that i looked up an cost almost $7.I was desperate it was summer time an my house was just in a fire i was looking for a place to live.I live in PHX so it gets hot af here i have 2 boys we needed a/c 1000$ bucks for 2 knobs.any ways i have more stories but no point in telling them.this is the most recent.
DO NOT PURCHASE A THING FROM THIS DEALER!!!!
I wish I could put a negative negative negative star for this dealer. They are horrible. I went with my 24 year old son who just graduated from college to purchase his first "real" car. He found a used 2020 Nissan Versa. We were told by the salesman that was in the back being worked on for air bags. My son decided he wanted this vehicle and put a $2,000 deposit on the car, signed all the paperwork with the exception of 1 page (as he was not finalizing anything until the car was test driven and looked over). The sales person JP said the car would be ready in a week. 3 weeks later we finally received a call for JP that the car would be ready the next day. We went to the dealer with a friend who is a mechanic to check the car over because it was a final sale and wanted to make sure the car was in good shape. We found out the car was sold the night before to someone else. After waiting hours we were told this! I of course was upset but the manager Ernie Chavez told me that since the one of the forms wasn't signed they could do whatever they want with the vehicle. THIS TO ME WAS UNBELIEVABLE. Of course I was upset and was telling the manager he needed to do something to make this right He told me to get out of his office or he would call the police. I HAVE NEVER BEEN TREATED SO HORRIBLY. I called to speak to the general manager but there isn't one right now and Ernie Chavez is all I had to work with. Needless to say my days with Midway Nissan are over and would NEVER EVER USE THEM AGAIN. THEY ARE HORRIBLE. AND TRULY DO NOT CARE!
I’m very very sad and very dissatisfied.
Hello I am a first time buyer of a car. I was treated badly I don’t have no copies of the contract of it which I signed. And then I discovered a long buying the car it had a chip windshield. I was told that someone would handle it I was told that I would get a call that someone would come out and fix the windshield’ I excepted this car on January 23 is now February seventh I know nothing about what I signed because I don’t have anything on paper. They block my number they won’t let me talk to the people that I did the contract with not even the finance manager will call me back. So I have no idea what’s going on because there’s no paperwork that I have no copies. I was treated very badly other people were in there buying a car on the same day and they were ringing the bell and being really happy about what they purchased and I felt like I was just a number get the money get her out and that’s how they treated me at this place and now I’m stuck in the car And I don’t like the people out that I have to deal with they are rude and crude. I was treated very badly. I I I believe in them I waited for them to get out and get the windshield fixed. And I have no copies of my contract none so I don’t even know what they’re doing they they probably have put in their own price tag on the car cause I don’t even know what’s going on. And no one could’ve said thank you this is a good car they didn’t make me feel good about purchasing the car and if I had known that I if I could get rid of this car I would I would give it back to this dealership because they were so wrong and miss treating me I’m very very sad and very dissatisfied. I’m not sure what I purchase because I don’t have any contract I don’t have any paperwork. Towhosoever that reads this please give me a call because you deserve to know that your sales people were very wrong your finance were very rude they didn’t give me copies of my paperwork I have no copies of it I don’t even know what’s going on so I hope that you will give me a call or write me an email because I’m very dissatisfied there’s nothing good about this company whatsoever it’s not the company it’s the people that I work with they didn’t care about me they didn’t care that I was a new person buying a car they didn’t even make me feel good about buying a car and if I had any way of getting out of this deal and going to someone else that would make me feel better about it I would and I have no copies of the paperwork and I am looking for an attorney to see if I can get out of this deal.
I worked with Carlos in the sales department. He was...
I worked with Carlos in the sales department. He was quick and efficient, able to match the price they had posted online. I'd give him a 5* review. He was knowledgeable about the vehicle I purchased and made it a quick and painless experience. Unfortunately, Juan in the finance office was absolutely terrible. He was beyond a doubt the pushiest salesman I've ever had the displeasure of working with. Not only did he refuse to take no for an answer on warranty and GAP insurance he went as far as to tell me "this is the most intelligent thing I've ever seen" ..okay.. I'm still not getting a warranty but that's alright.. I've been called worse by better. He went as far as to try and sneak in a warranty on the clear coat of the car without telling me. "Just sign here." On the line that accepts the warranty.. I read my documents so I signed on the not interested in warranty line but I still half expect it to be in my financing.. we''ll see.. if it is, I'll be taking them to court. In the end, he alone changed what would have been a 5* review to a 2 and I really struggled to decide between a one star and a two star. Anyway, I'd recommend going to a different dealership just to avoid this guy. I understand the whole working on commission aspect but you can't insult someone after they tell you they're not interested in what you're selling nor should you waste two hours of their time trying.
Bryce, please reach out to Emily Hunter, Customer Service Director, at 480-719-8981 if you have any further concerns.
Go somewhere else
Agent was polite but tried to add an additional 4k to online price for supposed repairs done. Don't ike being pressured. When we bought for actual price it took over 11/2hours for a cash purchase. Lots of excuses. There's a reason for their poor ratings!
Was having issues with my Nissan Morano not starting....
Was having issues with my Nissan Morano not starting. Took it to midway and worked with Jason Smith. Wow the service was great. They tried everything and kept me informed on what they found. Finally deciding on replacing battery. It has been 3 wks now and no issues of any kind! I will continue to deal with Jason about my car problems. He was great!! Thank u!
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. We're glad we found the issue!
Five star experience at midway Nissan with Ahriyan
If you go here talk to Ahriyanna, she really helped us alot and worked hard on getting us the payment we wanted for the perfect car .!! We had a very pleasant experience with her . Five star rating . Thank you Ahriyanna . Your the best ..
Thank you for your positive feedback!
That wasn’t the issue, Jorge didn’t want to do anything...
That wasn’t the issue, Jorge didn’t want to do anything for the service, simply said I’m too busy, and asked me go away. Horrible customer service I won’t recommend this place to do business with them. ZERO stars
Tried to buy a new vehicle from this dealership - moving...
Tried to buy a new vehicle from this dealership - moving from out of state - they had over $3200 in "dealer added" extras I never asked for on the vehicle. They refused to negotiate the extras, stated "there's a chip shortage, we don't have to negotiate and it isn't good for our business to remove the extras." Ok, well - in a car deal EVERYTHING EXTRA should be negotiable, and maybe you should care about your customer and not just your business. I understand new cars are selling at MSRP right now...but $3200 in dealer added extras? Come on! I contacted another Nissan dealership in the area and got the same vehicle for $500 less on the purchase price, and no added $3200 in extras. Midway's out the door price was nearly $4000.00 more than the dealership in Mesa. $35,300 at Midway vs $31,900 at EVN. Same car, Same options, Same zip code for taxes and registration. Midway treated me like I was stupid for questioning the extras, then proceeded to tell me they didn't have to sell the car to me because someone else would buy it with all of their extras added, and maybe it was better if we didn't try to do business together at all. They said that, verbatim, I have it on a text message. Emily Smith was the person I dealt with. Congrats, Emily - because of you I will never try to do business with Midway Nissan ever again, just like you wanted.