Midway Chevrolet

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
10:00am–7:00pm

Sales Team

Orlando Sanchez headshot

Orlando Sanchez

Assistant Sales Manager 2.4 (25 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Hugh Abbott headshot

Hugh Abbott

Service Advisor (20 Reviews)
Ali Mohkami headshot

Ali Mohkami

Finance Manager (19 Reviews)
Dealer Experience 8 years
Dealership Experience 8 years

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Midway Chevrolet are from Cars.com and DealerRater.com

1291 reviews

So I call to see about trading in the car that I got from...

1.0
by Mojazz on May 28, 2021

So I call to see about trading in the car that I got from this guy and all he has done everyday is tell me that he has customers and that he can’t take my call or reply or take a call so I guess if you call in and try to do a deal you are not as important as if you are in the store

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Our goal is to always deliver great customer service we are disappointed to hear about this. We are unable to identify you in our records by this screenname but we would like to speak with you to see how we can help. Please contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351 at your earliest availability.

I want to warn EVERYONE stay away from this place. They...

1.0
by Spwerlin on May 16, 2021

I want to warn EVERYONE stay away from this place. They don’t deserve one star. Took my truck there today for two issues-engine light and a/c was terribly loud. Get a call 4 hours later, we can fix your truck for $2500 the fuel injectors need replaced. I immediately go there, this is not covered by warranty but they will knock off $500 (if you can take $500 off, why wouldn’t you give me that price immediately-shady). So I ask about the a/c as my truck is sitting there running, nothing was wrong with it they said, its the Bluetooth. xxx, grab the guy and say listen, this isnt normal, yeah your right i can quote you to replace the motor. Again xxx, it hasnt been diagnosed, so how can you quote me for a part. Now back to the fuel injectors-at best it is 1 hour of labor to install all 8 and the price of parts range around $600—how does that even come close to $2500? This is why they could drop $500, they are still price gouging the customer $1300 after parts and labor. They are nothing but predators and crooks, stay away, dont do any business with these types of establishments.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Alex Padron & Dominic were great sales associates and did...

2.0
by justins99ss on May 11, 2021

Alex Padron & Dominic were great sales associates and did everything that was asked of them. Alex remembered my prerequisites from my previous two purchases in 2015 and Dominic is a newer sales associate that is spot on. This was my 3rd vehicle purchase from Alex and Midway in the last 6 years. Now to issue/point of this review. The below areas of Midway truly disappointed me this time and when you spend 70 thousand dollars on a vehicle none of the below issues should be issues. *Finance Dept. -Didn’t transfer my specialty plates to my new truck as instructed/agreed upon -Now I must pay for this when it should have been included in my truck purchase ($55) *New vehicle add-on/install dept. -Got a “we promise to” at time of purchase -Did not clean/condition all my leather interior as agreed upon in the “we promise to” paperwork -Footprints on back of both front seats and all leather not cleaned and conditioned. -I met with Oscar personally to go over my train horn install. The first words out of his mouth is I quit installing train horns due to all the issues and once I install it, we will not warranty the work. Ok, sounds like an internal issue but not the correct way to treat a customer especially on the very first meeting. -I provided the new train horn with a horn button and a power button -I asked that the train horn parts not be inside my vehicle (expect the horn button and power button) or in the bed of my truck -Train horn air tank was installed in the bed of my truck (now I have 2 holes in the bed of my truck). -Power button was not even installed -Oscar did not contact me about the power button not being installed or if it was ok to put the air tank in the bed of my truck *Certified Used Inspection -This vehicle was a certified vehicle. -The air filter was extremely dirty/clogged -New air filter ($40)

Overall experience 2.0 Does not recommend this dealer.

My experience at this dealership was absolutely...

5.0
by Elizabeth on May 03, 2021

My experience at this dealership was absolutely incredible! My sales representative, Theus was so awesome, he didn't pressure me into anything and was very understanding of my situation. We came back later the same day to finalize the sale because of how amazing everything was!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Elizabeth, every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

I purchased my car as part of the GM Friends and Family...

3.6
by Bryce_Bowen on Apr 19, 2021

I purchased my car as part of the GM Friends and Family program and they had no clue what it was and still tried up charging/selling me on things I did not want. The car didn’t have everything I wanted on it, so we negotiated on a lower cost for the dealer added crap (ZAK Paint Protection, tint, and some clean vinyl for door dings ($250 for a $0.99 strip of vinyl, wow)) and that I would be able to add the cosmetic upgrades I wanted at the cost the dealer gets the part. I was happy to pay for the service, but I didn't want to pay the inflated part cost. Deal, bought the car. Weeks later, after I tried numerous times to get the parts ordered, they told me they couldn't honor the deal and said, "You already got a good deal on the car, we can't do more." What a dumb reason to lose a customer. Shoutout to Steve Garcia, he was very friendly and easy to work with. Easily a highlight of the purchase.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.

I took my car in for transmission issues. The adviser...

1.6
by Smith.Nicholas318 on Apr 02, 2021

I took my car in for transmission issues. The adviser Edgar asked me if coolant was having issue, I said I’ve had to fill it once but hasn’t been having much of an issue. They said it would be 500 to fix reservoir(2 hoses and couple clips is all it is) **noting I made a 30 minute drive there, popped hood for him. No coolant leaking or any bubbling or issues from anything. No coolant in my driveway, or anywhere I’ve parked. Fast forward a week and I pick my car up from getting transmission fixed and get about 7 minutes down the road, car overheating. I pulled over and popped the hook. Noticed coolant reservoir cap shaking, steam coming from area, coolant spewing from reservoir, and not even 2 seconds after popping hood reservoir cap popped off, hit me in face and COVERED MY LEFT ARM IN BOILING COOLANT. Called dealership and first guy I spoke with seemed concerned and was trying to help. Then my advisor Edgar got on the phone, didn’t care what was going on and said “well I told you the part was bad” “it’s under pressure” etc. throwing blame to me. There were no issues AT ALL OTHER THAN I TOLD HIM IVE HAD TO FILL IT UP ONCE WHEN IT WAS LOW. This was not helpful at all. Tow truck driver said he had another vehicle today with similar issue, started spewing diesel after body work. WOULD NOT TRUST THESE TECHNICIANS WITH ANYTHING!! CAP WAS NOT PUT ON RESERVOIR RIGHT, RESERVOIR WAS JUST HANGING THERE NOT CLIPPED IN. AND THEN TO BE TREATED AS IF ITS MY FAULT AFTER I WAS COVERED IN COOLANT BECAUSE THIS WAS NOT PUT TOGETHER PROPERLY. My arm is now covered in burns and blisters because of this. If the coolant would have shot into my eyes I would be blind or serious face burns. I have pictures of everything but cannot post pictures that I know of on here

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for speaking with us and allowing us to address your concerns with your vehicle. We value our customers and we apologize you experienced this. Should you need any other assistance please don’t hesitate to give us a call.

Best dealership

5.0
by Brooke Rae Laughlin on Mar 26, 2021

Bought my car brand new and had the best sales person and best finance manager. Had my first oil change already and it was so smooth. From calling to make the appointment got detailed instructions where to go what to do. The guys called me to let me know it was ready. When I picked it up everything was explained and all questions answered.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Our reputation is one of our top priorities. Your positive review is what we are always striving for! Thanks again Brooke!

I’ll never buy from Midway again. They are in the dark...

1.0
by Sstemp51 on Mar 23, 2021

I’ll never buy from Midway again. They are in the dark ages as to what buyers want in a purchase process. I arrived on a Sunday morning to take delivery of the truck that I had purchased. I couldn’t complete the purchase on my first visit because the idiots couldn’t find a key to it. The vehicle was not detailed and the paperwork was not ready. Two hours later, they still hadn’t finished with the delivery. And they have a ridiculous corporate policy that you need to show an insurance card for your new vehicle at purchase. Totally unnecessary because insurance companies automatically cover you on a new vehicle purchase. Midway doesn’t tell you about their policy in advance. Try getting an insurance card on a weekend!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we can address your concerns. Please contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351.

Salesperson

4.7
by RICHARD EYBERG on Mar 01, 2021

Staff were very professional and very friendly Dealership had a nice selection of Autos to chose from.

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your positive feedback!

Unsatisfied

3.3
by Deborah Talbott on Feb 13, 2021

Took 3 weeks for catalytic converter and front suspension, plus a short in rt. turn signal and cruise control. Because it took so long to find short in C.C., my service advisor cleaned out my car, washed the inside windows, threw out trash. Along with my UBS cord for car charger, couple of irreplaceable trinkets from my console, threw out the squeegee half of my window cleaner (I still have the handle- very functional) . Piece of my back window trim keeps falling half off and the short in my turn signal is back. I called, left messages, left complaint for Service Manager. Nobody has returned my calls! Obviously, customer satisfaction is not part of their service. I bought this car new there in 2009, have had it services done there in the past since then. This time it only cost $5,500 to ignored. I am not pleased. Plus, I need them to fix my signal light......Again. Hopefully, nothing else falls off!

Customer service 4.0 Quality of repair 3.0 Overall experience 3.0 Does not recommend this dealer. Did purchase a vehicle.
The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.