Midway Chevrolet

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–9:00pm
Sunday
10:00am–7:00pm

Sales Team

Orlando Sanchez headshot

Orlando Sanchez

Assistant Sales Manager 2.4 (25 Reviews)
Dealer Experience 10 years
Dealership Experience 10 years
Hugh Abbott headshot

Hugh Abbott

Service Advisor (20 Reviews)
Ali Mohkami headshot

Ali Mohkami

Finance Manager (19 Reviews)
Dealer Experience 8 years
Dealership Experience 8 years

Cars on the lot

72 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Midway Chevrolet are from Cars.com and DealerRater.com

1291 reviews

Stopped at this dealership on July 10, 2021 gentleman by...

1.5
by Terry Gething on Jul 20, 2021

Stopped at this dealership on July 10, 2021 gentleman by the name of Orlando greeted us I was looking for 21 Colorado he said that they were on the other side of the lot and he would meet us over there drove over to the other side of the lot no Orlando anywhere to be seen went inside asked for a sales associate they sent out another lady and all of a sudden Orlando appeared so they had me deal with Orlando and then that’s when the old lie came out he went and got a gentleman by the name of Ramsey told me and my wife that he was a manager so he kept feeding us a bunch of BS thinking that we’re getting a good deal and everything else come to find out Ramsey is nobody but a sales person I picked the vehicle up on Monday at noon the truck wasn’t clean it was still dirty like it was Saturday when I saw it got all the paperwork done and I left that night and next couple of days I started to realize that we were taken A vantage buy this dealership.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.

I live in Northern Arizona Midway Chevrolet is in...

5.0
by Jen on Jul 14, 2021

I live in Northern Arizona Midway Chevrolet is in Phoenix, AZ. I had to drive over 3 hours to buy my new 2021 Chevy Colorado truck at Midway Chevrolet and it was worth every minute of my time. As soon as I walked in the door I was greeted by a courteous sales professional by the name of Orlando S. and his side kick Enrique. They treated me with respect, professionalism, and care. I was given cool water to drink, assisted in the test drive process, and escorted to a cooler waiting area out of concern for my well being in the Phoenix heat. I did not feel pressured to buy and they listened to my concerns and answered all my questions. They had a good selection of trucks to chose from and I felt I was treated very fairly throughout the buying process. They also gave me an exceptionally fair offer for my trade. I was then helped by Joe the finance manager who had all the answers I needed about my loan, financing, payments, warranties, and coverages. I had additional questions after I took my truck home and Joe made a point of emailing me and following up with a phone call to make sure my questions were answered to my satisfaction. I love my new Chevy Colorado truck it is exactly what I was looking for in the color I was looking for, so I am very happy with my purchase. I highly recommend Orlando S, Enrique, and Joe and all the kind people at Midway Chevrolet!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us, Jen!

Edwin greeted us as soon as we arrived. He was very...

5.0
by TCM on Jul 03, 2021

Edwin greeted us as soon as we arrived. He was very personable and professional. He was also very knowledgeable about the vehicle we were interested in, able to answer every question I asked, down to every little button on the dashboard. It took as two days to decide, and he was very patient with no high pressure sales pitch. Everyone we dealt with knew what they were doing, the car was ready when promised. The best experience we have had at any dealership in any state.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

By far the worst car dealership I ever been to. I...

1.0
by Maria on Jun 30, 2021

By far the worst car dealership I ever been to. I initially met Ray who prided himself on being an honest and forthcoming so he introduced me to one of the sales guys Orlando .Friday I wanted to put money down on a car and they told me not to that they would have my car on Monday fast forward Monday two hours before I went in they sold my car they’re a bunch of liars and manipulators worst car sales people I have ever met in my life. if you want to be lied to go to this dealership.ZERO RATING HORRIBLE SERVICE SHAME ON YOU ALL For ruining my purchase as a surprise for my daughter shame shame shame you should be out of this business.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I don’t want any of them to reach me , I wouldn’t even take the vehicle If or were free . CONSUMERS STAY AWAY FROM THIS DEALERSHIP their xxxxxxxx .

Midway Chevrolet service department is in one word...

1.0
by devilrock9 on Jun 26, 2021

Midway Chevrolet service department is in one word horrible. Brought in vehicle with check engine light to be checked out. No communication from the anyone at the dealership what so ever. I’m the one having to call to see what the status, progress, anything. Victor (assigned employee) I clearly has no idea what he is doing. When I dropped off vehicle, he said I would hear something on Tuesday. Nothing. I called Wednesday for update. He gave me issue and I said do the work. Didn’t hear anything so I called back Friday. He told me again what was wrong and I told him to fix the issue back on Wednesday and he said ok they will have it down Friday. Next day still haven’t heard anythig and again have to call and they just send me to voicemail. I can tell you I will never return to Midway or any midway brands. First experience and last.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Ishmal at Midway is the best!!!

5.0
by CRAIG WHATCOTT on Jun 12, 2021

They made the buying process so easy, the last time I bought a car I was at the dealer ship for 6 hours this time I was in and within about an hour. I live in Mesa but after Chapman Chevy and Krista failed to find me a car I moved on and honestly other than it's so far they were much better prepared to do the job.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

They were terrific -explained issues with patience

5.0
by Caesar and Dragon on Jun 11, 2021

Changing my initial review because they work really hard to explain the issues and give you options to get them fixed. They are not high pressure and were very patient with my questions and concerns.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your positive feedback, from all of us here at Midway Chevrolet!

Very Helpful

5.0
by M murphy on Jun 11, 2021

I updated or changed my review because they were very patient and answered all my questions and worked with me to understand the repairs and costs and issues. They were not high pressure and turned out to be helpful.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your positive feedback!

BUYER BEWARE

1.0
by April M. on Jun 01, 2021

BUYER BEWARE -THIS DEALERSHIP DOES NOT HONOR ADVERTISED PRICES. I tried to resolve this directly with the dealership but they continue to waste my time with explanations that further outline their shadiness. At the start of the day yesterday we contacted the dealership about two units listed on the site. We confirmed both were available for the price listed. We provided all of the information requested for financing. Remained in contact with the sales person throughout the day as he was busy with other customers. As we put the final numbers together with approved financing, we noticed the payment was higher than what our calculations showed so we asked. At that point we were told there is a second sticker with dealer installed options (which I don't want and don't have a use for). I was asked what price we wanted and we asked for the price on the site. the sales person claimed to go back to management and was told that they could only take $750 off the price which should be an already included incentive. We are talking almost $3K in additional costs. Today I called their Customer Service person as I noticed that all Yelp replies have her number. No return call. Submitted an inquiry to their contact form and got two sales people trying to contact me. I assume they didn't even read my inquiry. The person I texted with revealed to me that they hadn't even installed the package as of yesterday but it might be being installed today. Very shady. The sales person I am speaking with now can't even confirm if it has already been installed. So I am to pay more than the advertised price for something that may or may not be installed? The sales person yesterday could have stopped the installation to facilitate the sale of the truck. Now I am just being told repeatedly the price plus the dealer add-ons. How you can improve: 1. The dealership should have the correct price and options listed on the site OR the salesman should be up front at the BEGINNING of the conversation on what the price is and the options that have been added. If the salesman isn't up front, take the bullet and honor the original price and spend your time training your sales people on better practices. Very reasonable expectation. 2. If a package hasn't been installed at the time of the deal, you should just omit it immediately and honor the price online. 3. If you have no interest in actually making a situation right, don't bother contacting the customer to harass them again by repeatedly saying "That is the price." It wastes everyone's time.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

BUYER BEWARE -THIS DEALERSHIP DOES NOT HONOR ADVERTISED...

1.0
by April M. on Jun 01, 2021

BUYER BEWARE -THIS DEALERSHIP DOES NOT HONOR ADVERTISED PRICES. I tried to resolve this directly with the dealership but they continue to waste my time with explanations that further outline their shadiness. At the start of the day yesterday we contacted the dealership about two units listed on the site. We confirmed both were available for the price listed. We provided all of the information requested for financing. Remained in contact with the sales person throughout the day as he was busy with other customers. As we put the final numbers together with approved financing, we noticed the payment was higher than what our calculations showed so we asked. At that point we were told there is a second sticker with dealer installed options (which I don't want and don't have a use for). I was asked what price we wanted and we asked for the price on the site. the sales person claimed to go back to management and was told that they could only take $750 off the price which should be an already included incentive. We are talking almost $3K in additional costs. Today I called their Customer Service person as I noticed that all Yelp replies have her number. No return call. Submitted an inquiry to their contact form and got two sales people trying to contact me. I assume they didn't even read my inquiry. The person I texted with revealed to me that they hadn't even installed the package as of yesterday but it might be being installed today. Very shady. The sales person I am speaking with now can't even confirm if it has already been installed. So I am to pay more than the advertised price for something that may or may not be installed? The sales person yesterday could have stopped the installation to facilitate the sale of the truck. Now I am just being told repeatedly the price plus the dealer add-ons. How you can improve: 1. The dealership should have the correct price and options listed on the site OR the salesman should be up front at the BEGINNING of the conversation on what the price is and the options that have been added. If the salesman isn't up front, take the bullet and honor the original price and spend your time training your sales people on better practices. Very reasonable expectation. 2. If a package hasn't been installed at the time of the deal, you should just omit it immediately and honor the price online. 3. If you have no interest in actually making a situation right, don't bother contacting the customer to harass them again by repeatedly saying "That is the price." It wastes everyone's time.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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