Metro Ford Auto Sales Inc

3.8

Hours of Operation

Service
Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–4:00pm
Sunday
Closed

Cars on the lot

110 cars available See all Cars

Dealership reviews

3.8
Rating and reviews of Metro Ford Auto Sales Inc are from Cars.com and DealerRater.com

24 reviews

Terrible service department.

1.0
by Mr.Big on May 19, 2022

Several times we have tried to use the service department and service was terrible. The service technicians don’t know how to troubleshoot. They are arrogant and if they replace a part they will not verify it works after they replace it. They will kindly offer to charge you more money to diagnose the new part. 126 dollars for a blow fuse that should have been checked originally.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. If you’d like to discuss this matter with one of our staff members, please give us a call at (662) 841-1000 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

Price Gouging

1.0
by Dustin Sappington on Oct 06, 2021

Read if you want to SAVE $5,000.00 - seriously, not a joke. This dealership is charging $5,000 over MSRP for the Mach E (maybe other models as well). Yes, the car market is a little volatile right now, but this is just greed and an example of how SOME dealers are fueling the frenzy. There are countless other dealers I ended up calling who are NOT charging above MSRP and have stated that their managers refuse to up-charge because they feel it is unfair and unethical. I almost fell for it and started to agree to pay over price, but I'm glad I called around first. Save yourself some money and just call a couple other local dealers who are not price gouging the public. Turns out MOST dealers are not over charging, it's only the few like this one that are trying to prey on the unknowing.

Customer service 3.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Dustin, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Metro Ford Auto Sales, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (662) 841-1000 and we will do our best to make this better. We hope to hear from you soon.

Read if you want to SAVE $5,000.00 - seriously, not a...

1.0
by Dustin Sappington on Oct 06, 2021

Read if you want to SAVE $5,000.00 - seriously, not a joke. This dealership is charging $5,000 over MSRP for the Mach E (maybe other models as well). Yes, the car market is a little volatile right now, but this is just greed and an example of how SOME dealers are fueling the frenzy. There are countless other dealers I ended up calling who are NOT charging above MSRP and have stated that their managers refuse to up-charge because they feel it is unfair and unethical. I almost fell for it and started to agree to pay over price, but I'm glad I called around first. Save yourself some money and just call a couple other local dealers who are not price gouging the public. Turns out MOST dealers are not over charging, it's only the few like this one that are trying to prey on the unknowing.

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.

Pleased

5.0
by djerby on Dec 31, 2019

I was totally pleased with the service i received from Metro Ford in Tupelo, MS. They got me in quickly and gave me the high lights of my service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Service Department

5.0
by Linda Blackwell on Dec 23, 2019

The employees at Metro Ford in Tupelo MS are wonderful!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Dissatisfied Customer

1.7
by Rodney Buse on Dec 13, 2019

Used the Lincoln service where dealer picks up and deliver. I had normal service done which is to include washing my Lincoln. Metro Lincoln did not clean car. Called back to tell them and was told they were covered up. This was after we had scheduled service two days in advance. Offered to pick up the next day but that?s been a week ago, have not heard from them. Shows their lack of commitment for a satisfied customer.

Customer service 1.0 Quality of repair 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Rodney, thank you for sharing your feedback. We are disappointed that you have had such a negative experience dealing with us here at Metro Ford Auto Sales. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (662) 841-1000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

No codes, no repairs. Not everything has a code...

1.3
by Daniel Sullivan on Dec 05, 2019

Have had electrical/electronic issues with ?18 Ford Explorer since delivery of 11/18. At night the brights flash and or the touch screen goes super bright. Brought vehicle back for repairs. Dealer stated they couldn?t find the issue, as there were no codes. They stated they would keep ticket open and send problem to Ford tech and then get back to me. NEVER happened. They closed the ticket and did NOT contact me. I brought the vehicle back for another issue and asked them to attempt repair again. They scheduled date, I returned, got the same result after a couple hours wait; no codes so they can?t repair. I then inquired if they would be able to repair after the warranty expired and they would be charging hourly shop rates. No response. Very disappointed in their product. This was my first new Ford product in 31 years, wasn?t very happy with the Ford Ranger in ?88, lots of warranty issues that went unresolved. I had hoped they had improved since then. This will be the last Ford I purchase.

Customer service 2.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Daniel, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Metro Ford Auto Sales. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (662) 841-1000 and we will do our best to make this better. We hope to hear from you soon.

Regular oil change at their Quick Lube

5.0
by Rita Shelton on Nov 07, 2019

Took my car in for a regular oil change.A long line was there but the wait time wasn't all that bad.Comfortable waiting area.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Outstanding

5.0
by Delbass on Sep 19, 2019

Had and engine light problem ,We were from out of town they took us right in fixed the problem.Everyone was ever helpful. Would differently recommend Metro.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

METRO FORD

5.0
by Ben Long on Jul 04, 2019

Great place very happy I picked Metro Ford very clean and super nice people

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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