Merrick Dodge Chrysler Jeep Ram
Hours of Operation
Cars on the lot
My experience with Alfredo Deida was amazing, go to
My experience with Alfredo Deida was amazing, go to salesman! Thank you! Recommend highly he went out of his way, very informative and attentive to my request..smooth transition!
I wish there was an option for zero stars.
I wish there was an option for zero stars. My car has less than 12,000 miles on it and has had more issues since I leased it (brand new) in December 2020 than every car I've had in my life combined. They are so so unhelpful, unresponsive, and are very shady. They charged me $623 car repairs (claimed I hit a pothole or the rim was hit which didn't happen) while under warranty along with $9 for gas the employee used while driving it around to figure out what was wrong with it. Everyone that works there is so rude and could care less. My ac isn't working this year (under 12k miles) and was told I need to pay $250 CASH ONLY to run a diagnostic test to figure out what's wrong and this amount won't go toward my total. The worst decision I ever made. This car is so unsafe and I avoid driving my 10 month old grandson in it because of that.
No one calls you back, my vehicle has been there over 30
No one calls you back, my vehicle has been there over 30 days, no customer service, my service advisor has no or very limited knowledge of customer service or technical info. The worst is no return calls, no update, out of a vehicle for over a month. GM doesn't even call you after leaving message. This why , i will contact Corporate office, owner, news media, whomever to get this dealerships attention so that you cannot treat customers in this manner!!!!!
After sending this original email, i was contacted by Meghan from dealership, asst service advisor. She was apologetic, but still has no resolutions to my situation, she could not say much else as she doesn't have any info of my status and so we will sit and wait to see how dealership handles this before going further.
Beware do not return your lease to Merrick . They...
Beware do not return your lease to Merrick . They emailed and mailed me all types of promises all summer and fall to turn my lease into them for cash during this vehicle shortage . They took my vehicle and never gave me a penny for it ! Bill Ballan General Manager is a CROOK ! Stay Away
Merrick Dodge Gets it Right
This was my third purchase over the past 11 years which speaks volumes in regards to my satisfaction with the people who work at this dealership. The team of Alfredo Deida (sales) and Scott Froehlich (business manager) made me comfortable with my purchase every step of the way.
Alfredo, Ira, and Chris made purchasing a truck a very...
Alfredo, Ira, and Chris made purchasing a truck a very pleasant experience. Felt like family!
Buying my leased compass was such a problem with Fusion!...
Buying my leased compass was such a problem with Fusion! I called Scott Froehlich and he took over. He’s kept me informed throughout the whole ordeal. Not only was he competent he was very enjoyable to work with. Great sense of humor & kindness throughout this ordeal. He was the business manager I used during the lease purchase and I highly recommended him then! Thank you again Scott!
I wrote a review on Scott, please read! All I can add is you have an excellent employee and I’m not the only one that feels that way unfortunately people who have used Scott in the past neglected to write a review but were also pleased with how he handled their leases. They were the ones who sent me to you. I hope you realize what a great employee you have
The worst experience I have ever had with any Jeep...
The worst experience I have ever had with any Jeep dealer. The worst customer service I’ve ever experienced. My husband leased a Jeep mid May and paid extra to have factory leather seats installed instead of the cloth it came with. It is now July and this still has not been resolved. I call the dealership every week and I get told someone will call me back but of course no one ever does. The last time I called I was so called transferred to Scott and James but was hung up on both times. I called and spoke to a manager who said I will get a call back and I am still waiting. I always use the Jeep in Hempstead for myself and have never had any issues. The only reason we came to this one is because Hempstead didn’t have the exact Jeep we wanted and this one did. We really regret our decision in coming here.
Typical bait and switch xxxxxxxx. The reason Carvana will...
Typical bait and switch xxxxxxxx. The reason Carvana will be the way you buy your next car. Family owned business sold to the greedy corporate type
This is the worst experience I have ever had at a...
This is the worst experience I have ever had at a dealership. Had an appointment to drop my car off for a recall. It was chaos when I arrived and I did not have a good feeling. They tell me they will call me when it's ready. No one calls me. I called late in the afternoon and am told that no one has worked on my car. I ask, why would give me an appointment if you're too busy to take the car. I could have brought it in the next day. I was then promised the car would be done the following day. The next day, after waiting all morning, I start calling to check on when my car will be ready. I'm told my advisor had a "family emergency" and was not it. They will reassign to another advisor and call me back. No one calls me back. After about 5 telephone calls and a call to Dodge Corporate office, finally I get a new advisor. He tells me they were unusually busy that day and will start work on the car but I can't pick it up that day because it won't be finished until after hours. He promises it will be ready the next day. Day 3 comes, no one calls me. I call and am told it is ready. When I go to pick it up, they can't find my paperwork. Unbelievable. I finally get the car and when I look at the paperwork, the time actually spent on the car by the mechanic was about 20 minutes total. They worked on it from 17:31 to 17:50 on day 2. This means it was finished at 4:50 on day 2, but I still was not allowed to pick it up. I will never buy another vehicle from this dealership and certainly would never go there for service again. On top of it all, one of the "valets" was blatantly walking around completely maskless throughout the showroom, talking to people, and no one is saying anything. Everyone else did have their masks on.
Good morning Lisa, My name is Bill Ballan the GM for Merrick Jeep. I am very sorry for the experience you had with us. Our crew has learned a great deal from your experience and we have had training sessions about customer service and following up with customers. We are adding additional staff so our customers are more taken care of. Sorry for the late response.