Mercedes-Benz of Wilmington

4.7

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed
Sales
Monday
9:00am–6:00pm
Tuesday
9:00am–6:00pm
Wednesday
9:00am–6:00pm
Thursday
9:00am–6:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–4:00pm
Sunday
Closed

Cars on the lot

103 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Mercedes-Benz of Wilmington are from Cars.com and DealerRater.com

217 reviews

Don't bother

1.0
by Andy on Dec 07, 2021

Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business.

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Terrible service

1.0
by SL on Aug 27, 2021

I do not recommend this place.The sales person Alissa Facciolo is very rude and unprofessional. Also, their service is very terrible. Not any luxury experience you want at all.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Beware

1.0
by Butch on Aug 09, 2021

We bought a 2018 MB GLE 350 in June of 2018. It was a loaner car with 9000 miles on it. I recently went to a Cadillac dealer looking to trade it in. To my shock and anger, I was informed that the MB had a negative Carfax report as it had been in an accident in November, 2017, but not reported to Carfax until June 13, 2018 the exact date we purchased the car. It cost me $5000 on trade.

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Not Recommended

1.0
by sahir s saiyad on Jun 07, 2021

Do not go to this dealership. They are not trustworthy and will not keep their promise. I got a lease at end of March 2021 and its now June and they still haven’t turned in the paperwork. I have a car with expired temp tags and they refuse to help. To make matters worse I have not received a bill in two months and have called several times to make payments, but can’t because they have not completed the paperwork on their end. Now my account has been handed to a collection agency and has gone against my credit. The culprits at hand here are Dhrumil Brahmbhatt and Sie Saunders. They were both rude and demanded a payment of two months or they will continue to put negative marks on my credit report. I would not recommend going to this dealership.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Complaint

1.0
by Mike Manley on May 22, 2020

BE AWARE! DO NOT DEAL WITH THIS DEALER!! I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my car came with missing options and I let it go as they did not try to resolve the situation. I was waiting for that car for 5 months. This time when I received my new car on May 15th, 2020, I discovered that I've been sold a lemon, the car was painted and this was supposed to be a BRAND NEW vehicle. Very sloppy and unprofessional work was performed (as per authorized Mercedes Benz body shop, report, pictures and videos are available). There are spray paint marks all over the trunk rubber strips and on the top of the trunk interior fabric, bumper sensors over painted. Top portion of the rear left quarter is blended with stains. That's what really indicated and initiated the investigation that was already completed. I immediately contacted Dealer, Mike Manley who introduced himself as a GM. In all reality, per MB USA (complaint filed as well, accepted, case number was issued) this gentleman is registered as a sales manager. Mr. Manly instead of trying to resolve the issue or at least look into it, NICELY OFFERED ME TO HAVE A NICE DAY AND HUNG UP THE PHONE. To date dealership did not make any attempts to contact me regarding resolution. Stay away!

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sir I appreciate the discussion as we attempt to resolve the issues you are having with your newly acquired Mercedes Benz vehicle. Mike Manley General Sales Manager 302-995-2211

Disappointing considering it was a dealership

1.3
by Sarah on Sep 02, 2019

I would not recommend this dealership to anyone. I had a bad experience there. Dishonest and bad car fax report. Just like anywhere, there are some bad eggs and good eggs. Thanks to those who were helpful and genuine. Could the company have done things VERY differently to create a positive experience? Absolutely. Did they? NO. In general, it’s about stepping up and doing the right thing. Make the custom happy.

Customer service 2.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great Service

4.5
by Denise Bowie on Feb 01, 2019

The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure during the research and buying process which was appreciated.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Service is first-rate.

5.0
by Loyal NJ customer on Jan 25, 2019

My experience here over the last 15 years has been consistently excellent from buying my cars to having them serviced. I am especially impressed with everyone I deal with while having my car serviced. I trust the work being done to be right and never had a bad experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com

Great place to shop for a quality car

5.0
by Murphy on Jan 20, 2019

Everyone was very friendly and I didn't feel pressured. Shelby came in on her day off so I could take a test drive when I wanted.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com

Their staff goes above and beyond

5.0
by Suzanne Pataro on Jan 11, 2019

Karen & Geoff! They both went way beyond an average or even exceptional experience. Karen is always so helpful and even though she was off the clock and had a personal appointment she still walked me to my car to help me with an issue. She then got a team (literally) to help me with a tech issue and an issue with a part that needed to be attached after the airbag was replaced. Geoff would not give up helping me pair my phone and look for the audio aux input. He even continued researching the issue by looking online after I had to leave and called me with his research results. Great team of people at Wilmington!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for reaching out Suzanne! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely Mike Manley, GSM 302-995-2211 mmanley@mbofwilmington.com

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