Mercedes-Benz of St Louis

called left 2 messaes never a return call even had a salesman number called him twice nothing even called the offfice wrote on lime nothing

I want to first say that my car buying experience was great. Mr. Wallace, Mr. Ricky, and Mr. Steve were the very best in helping me get my dream vehicle. However, the experience after buying my car has been nothing less than discourteous and prolonged. I would say specifically that Tina (title services/management) is the absolute WORST! Since speaking with her at the end of April 2022, I am just now receiving an owed payment to my account from the dealership due to overcharge in the amount of taxes that was financed. Long story short, the sales tax check I was by dealerhsip was overcalculated thus, I paid sales tax out of pocket and recieved a check from dealerhsip for what I paid and the remaining difference was to be applied to my principal. The payment was stated by Tina, as well as Steve, to be applied to my principal but upon noticing today (June 9, 2022) that all of payment applied to account on yesterday was not applied to principal, when speaking with Tina this morning she first stated "we just send them the money and they do whatever they want with it." When I responded by saying that this was not what we previoiusly discussed she then hastly stated after a brief hold that "you are the one that has to call them and tell them that the payment is to be applied to your principal." Now obviously that doesn't make sense when they are the ones sending the payment to Mercedes-Benz Financial Services, but I called anyway. In the end, it was always her responsibility like it has been for the past 6 weeks to make sure that the overcharge of taxes be applied to my principal, never was it my job or Steve's job as she had previously stated. And just for the context of this review, the overage was not a couple hundred dollars but over by more than $1,000. Instead of Tina being rude and seemingly annoyed, she should have been more respectful towards me as well as empathic in the matter which was not at all caused by me. Simply based on my experience with her, I would not recommend this dealership, because if you have any problems past purchasing your vehicle, I doubt you will receive the customer service you deserve especially as a single black woman.

Lesa Lowry was a great salesperson! Made the car buying experience very easy and enjoyable! I would highly recommend her and I’m thrilled w my purchase of my GLC300.

Jay schuessler is the the most knowledgeable, interested, and accomodating person in auto sales that I have ever Met. Always helpful! MB St Louis is lucky to have him

It truly was a no-hassle process. I was in and out in no Time. Jay's knowledge, customer service, and attention to detail were very impressive.

Salesman Jay Schuessler was the person who help me with my purchase. He was very patient and informative throughout the process. I would recommend him.

Danny Skipper is an amazing sales man! If I were to go to anyone to buy a car knowing i’m getting a good deal and GREAT service Danny at Mercedes St. Louis is who I would go to.

Felt very comfortable during my conversation with Danny Skipper and left the conversation way more knowledgeable. I look forward to doing business with Danny soon.

Known Skipper for years and he has always taken care of me. Always a great experience and no pressure. I would highly recommend Skipper if you are in the market for a car.

Danny Skipper is by far the best sales associate I have ever dealt with when looking at luxury vehicles. He made me feel comfortable and I feel more knowledgeable now than I did before my interaction with him.