Mercedes-Benz of Pleasanton

2.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed
Sales
Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–8:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–6:00pm

Cars on the lot

116 cars available See all Cars

Dealership reviews

2.5
Rating and reviews of Mercedes-Benz of Pleasanton are from Cars.com and DealerRater.com

56 reviews

Mostafa was awesome.

5.0
by gskuggen on Sep 14, 2022

Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Friendly Staff.

5.0
by rsoon on Jun 15, 2022

Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They are big liars bad experience false advertising

1.0
by adatoproperties on Apr 26, 2022

They are big liars bad experience false advertising wanted to charge $75000 mark up which was not reflected on the ads they are really trying to get people to call

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Market adjustment is a scam against the consumer.

1.0
by Sandy on Feb 10, 2022

Went to look at purchasing a new car and discovered this dealer is adding a 25% market adjustment. The manufactures suggested retail price on the vehicle I was looking at is $103,500 with a $25,000 market adjustment added!!! This is outrageous considering the manufacturers suggested retail price hasn’t changed. The dealer isn’t paying the factory a dollar more. Instead the dealer is being greedy and sticking it to the consumer. Stay clear of these tactics and shop somewhere else!

Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Took my sprinter in for warrenty work when i got it back...

1.0
by John Maguire on Jan 06, 2022

Took my sprinter in for warrenty work when i got it back made it one day def light comes on,. Took it to dealer in Oklahoma they find sensor just swinging not even in pipe... Call Pleasanton they say they will make it write... I pay 320 to get sprinter back been waiting 3 months still no check.. i have all text messages lance said check was non the way .. mechanic leaves sensor out.. service writer lance is a liar and left me holding the bill

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Send me a check lance like you said

Lance is a liar

2.0
by John Maguire on Jan 06, 2022

Bought a sprinter 1 ton nice salesman brought it back for warrenty work lance in service will stare you right in the eye and lye right to you without blinking an eye.. was going to have a 300. Heckfor me in November and its January keeps sayi g oh a few more days....went in for warrenty work and came out like this

Customer service 2.0 Buying process 4.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Mike Malott at MB of Pleasanton is the real deal!

5.0
by Marc Baine on Nov 01, 2021

I have been looking for a nice second gen Honda Pilot for quite some time and live in Western Washington. I found what sounded like a really nice one online and sent an inquiry and received a response from Mike Malott. He was very honest and upfront about the long distance purchase process and gave me a fair and honest description of the Pilot. He helped me with every step of the long distance process and I went ahead with the purchase and had it shipped over 700 miles to me. When I received the Pilot, I was truly amazed at how nice it was on person and it exceeded my expectations on every way. Thank you again Mike as you are a person of integrity and represent MB of Pleasanton very well. I will keep you in mind for future car purchases even if they are long distance and sight unseen!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

This is specifically about David Lin in finance his cheap...

1.8
by mike on Aug 16, 2021

This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What if I gave it to you at any price, still don't want it?" All that is ok, we are used to cheap salesman tactics. Even though it's a new era where sales have progress to honesty and integrity. These tactics are what you would expect at a corner used sales car lot. All that aside 2 major issues really stood out. David Lin proceeds by stating my wife and I don't live at the same address!? Really, have some self dignity! Then David Lin tosses my driver's license back at me where it slides and hits the floor! After handing David my license how dare he throws it back. I understand he may be hungry for his commission but not every car sales end with buying add ons.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

David Lin and cheap sales tactics

2.0
by M on Aug 16, 2021

This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What if I gave it to you at any price, still don't want it?" All that is ok, we are used to cheap salesman tactics. Even though it's a new era where sales have progress to honesty and integrity. These tactics are what you would expect at a corner used sales car lot. All that aside 2 major issues really stood out. David Lin proceeds by stating my wife and I don't live at the same address!? Really, have some self dignity! Then David Lin tosses my driver's license back at me where it slides and hits the floor! After handing David my license how dare he throws it back. I understand he may be hungry for his commission but not every car sales end with buying add ons.

Customer service 1.0 Buying process 1.0 Quality of repair 3.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

I purchased my 2012 Mercedes C250 from Mercedes Benz of...

1.0
by Disappointed on Aug 15, 2021

I purchased my 2012 Mercedes C250 from Mercedes Benz of Pleasanton in 2014. They have performed all the maintenance and repair services since the time of purchase. In January of 2021, I brought my car in for a repair that was not covered by warranty and was estimated to cost $1400 plus tax. After shopping around at nearby foreign car repair establishments (all of which quoted me a price far lower than Mercedes of Pleasanton), I decided to continue having Mercedes of Pleasanton perform my repairs, including this one. When the repairs were completed, I picked up my car and drove a short distance home. The next time I drove the car, I reached into my console only to find that all of the gift cards (roughly $900 in value) were missing, stolen actually. No one other than me and Mercedes Benz of Pleasanton had access to my car. I called on January 25, 2021, the next business day to address the issue and was told someone would get back to me within 24-hours. It took management two weeks before they called me back just to say, “They’ll investigate the matter.”. Approximately 7 ½ weeks passed before management got back to me saying “Yes, an employee had stolen from me.” and approximately 5 months passed before I was reimbursed the gift card value. To add insult to injury, management initially offered me a service credit of $745, which is $155 less than the total value of the gift cards, to be used at their dealership. When I said a service credit would not work for me, they said it was either a service credit or nothing. I tried contacting Mercedes Benz USA to see if they could help but received a generic response stating that each dealership is independently owned and to contact the dealership directly. I had to contact upper management multiple times to get the issue resolved. My hope was that purchasing a higher end car with brand recognition such as Mercedes Benz would expose me to better customer service. My biggest concern is that not only was there no sense of urgency in fixing the wrong done to me by one of their employees, their mismanagement of the situation and utter dismissal of me, their loyal customer, made it seem like they were doing me a favor when I was the violated party. They weren't very apologetic, were slow in rectifying the situation (crime actually, let’s face it, their employee stole), and did not make me feel like a valued customer of 7 years. I had every intention of purchasing a Mercedes GLB for my next car, but I cannot in good conscience purchase a Mercedes knowing that this is how this dealership and their corporate parent company treats their customers. I’d encourage you to think twice before giving your money to any business that is not interested in valuing their customers and quickly fixing substantial errors like employees stealing from customers. I’ve attached a timeline of what happened. I hope this helps. Timeline of Events 1/19 – Delivered car to Mercedes of Pleasanton for overnight drop-off. 1/20 – Scheduled repair. 1/21 – Repair completed; picked-up car; drove straight home. 1/23 – Discovered gift cards were missing. (First time driving car after pick up from service.) 1/25 – Contacted my service advisor to report missing items. Was told I would be contacted in a day. 1/29 – Sent text to service advisor re status of claim. 02/01- Called service advisor. Was asked to provide a list of missing gift cards. Was told I would receive a status update within 24-hours. 02/05 – Was called by Service Manager who informed me that she was aware of the situation and that they were investigating. 02/11 – Last communication from Mercedes of Pleasanton - Received a call from Service Manager stating that they were still investigating the matter. 2/23 – Sent email to Mercedes Benz USA regarding this matter with updated gift card list. 2/24 – Received generic response from Mercedes Benz USA (corporate parent) stating dealerships are independent, and that my letter would be forwarded to Mercedes Benz of Pleasanton 3/19 – Received a call from Service Manager stating that their investigation was concluded confirming that one of their employees had stolen my gift cards. She offered me a service credit for $745. 3/23 – Sent email to General Manager, Service Director, Service Manager asking for full cash refund of gift card value. 3/23 – Received email from General Manager stating I would receive a check in the full amount of the items stolen. 4/13 - Emailed General Manager regarding status of check as I had not received it. 4/13 - Received email saying he thought it was handled. 4/22 – Having not received my check, I file police report with Pleasanton Police Department . 4/28 - Called Mercedes Benz to speak with General Manager. Was not available, message left. 5/4 – I was contacted from someone in the Finance Department regarding issuing a check, inquired about my address. 5/7- Received check from Mercedes Benz of Pleasanton, FINALLY!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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