Mercedes-Benz of Plano

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Sales Team

Dana Stewart headshot

Dana Stewart

New Car Sales 4.8 (45 Reviews)
Dealer Experience 42 years
Dealership Experience 23 years
Stephen Gleason headshot

Stephen Gleason

Internet Sales Manager 4.8 (44 Reviews)
Dealer Experience 26 years
Dealership Experience 11 years
Chris Peters headshot

Chris Peters

Sales Manager 4.5 (42 Reviews)

Cars on the lot

304 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Mercedes-Benz of Plano are from Cars.com and DealerRater.com

1477 reviews

Service advisors are very slow to respond.

2.0
by DallasTexas on May 31, 2022

Service advisors are very slow to respond. I have gotten charged more than I was told. Sometimes the labor charges are crept in and there is no way to argue with that so you end up paying more with this dealer.

Customer service 3.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We apologize that you feel negatively regarding your service experiences with us and that there may have been unnecessary charges in your bills. Without your first and last name, we cannot locate you in our system to reach out and discuss. We invite you to send us a few extra details to social@MBPlano.com including dates of the visits, who you worked with and your best contact information. We look forward to hearing from you and looking into the issues you note. Best wishes.

Can’t say enough good things about MB Plano and the

5.0
by John N. on May 31, 2022

Can’t say enough good things about MB Plano and the excellent service I have received from them. All credit goes to Chad Bunton who is our Service Advisor.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

John, thank you for sharing positive feedback. We appreciate your 5-star endorsement. We're happy to hear Chad Bunton provides excellent service! Let us know when we may assist you next. Thanks again!

Goson and Darren were very hardworking in helping me find

5.0
by aw0211 on May 31, 2022

Goson and Darren were very hardworking in helping me find a new vehicle that suits my needs. They went the extra mile in showing me features and finding the perfect suv for my family. Thanks guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

aw0211, thank you for sharing positive feedback. We appreciate your 5-star endorsement. We're happy to hear Goson and Darren worked hard to find you a new vehicle that suits your needs and went the extra mile to show you its features! Let us know when we may assist you next. Take care!

I will definitely be back. These two made me a customer for life. Thanks again guys!

This location is great!

5.0
by s.mallory.obrien on May 31, 2022

This location is great! They are efficient, but knowledgeable, not pushy, and kind! Thanks for an always great experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

s.mallory.obrien, thanks for stopping by to leave us 5-stars. We're glad to hear our team is efficient, knowledgeable and kind! We appreciate your praise. See you next time. Take care!

Jay Henderson and the whole service team there are

5.0
by forrest_boone on May 31, 2022

Jay Henderson and the whole service team there are fantastic. Very courteous, professional and always kept me informed on the progress of the work. Love these guys!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

forrest_boone, thanks for stopping by to leave us 5-stars. We're glad to hear Jay Henderson and the rest of our team were courteous, professional, and fantastic! We appreciate your praise. See you next time. Take care!

A good service rep makes all the difference, service

5.0
by Kitty_w21 on May 31, 2022

A good service rep makes all the difference, service waiting area very clean and nice. thanks Aly

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Kitty_w21, thanks for stopping by to leave us 5-stars. We're glad to hear Aly was good and our waiting area is clean! We appreciate your praise. See you next time. Best wishes!

Everyone at the dealership was wonderful and very

5.0
by Trena on May 31, 2022

Everyone at the dealership was wonderful and very attentive. Friendly environment and made sure I was very well taken care of.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Trena, thanks for stopping by to leave us 5-stars. We're glad to hear our team was wonderful and very attentive! We appreciate your praise. See you next time. Thanks again!

Zach went above and beyond to get my car fixed and

5.0
by briyannanorman on May 31, 2022

Zach went above and beyond to get my car fixed and provided excellent customer service. He made sure everything I needed fixed was completed and done right.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

briyannanorman, thanks for stopping by to leave us 5-stars. We're happy to hear Zach went above and beyond to get your car fixed and provided excellent customer service! We appreciate your praise. See you next time. Thanks again!

Excellent service, great customer service.

5.0
by phamdba on May 30, 2022

Excellent service, great customer service. I would recommend everyone to use Plano MB for their car purchase and service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

phambda, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided excellent customer service and earned your recommendation! We appreciate your praise. See you next time. Take care!

My experience is always excellent when I’m working with

5.0
by Mark.knepshield on May 29, 2022

My experience is always excellent when I’m working with Chad B. He is always makes the process so easy!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Mark, thanks for stopping by to leave us 5-stars. We're glad to hear Chad B always makes the process easy! We appreciate your praise. See you next time. Thanks again!

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